# PeopleHR Help Centre > Help center for The Access Group ## PeopleHR Evo - [What is PeopleHR Evo](https://help-peoplehr.theaccessgroup.com/en/articles/12320219-what-is-peoplehr-evo.md): All you need to know about Access Evo and PeopleHR Evo. - [Default Evo settings for new starters](https://help-peoplehr.theaccessgroup.com/en/articles/12292064-default-evo-settings-for-new-starters.md): When adding a new user to PeopleHR can there be a default so that they are added to our other Workspace applications with a default 'no access' rather than what seems to be a random mix of 'user, n... - [Managing roles within PeopleHR Evo](https://help-peoplehr.theaccessgroup.com/en/articles/12050511-managing-roles-within-peoplehr-evo.md): How can I manage employees roles within PeopleHR Evo. - [Use Access Learning Lite](https://help-peoplehr.theaccessgroup.com/en/articles/11885063-use-access-learning-lite.md): Take advantage of training on Learning Lite. - [Get started with the HR Assistant](https://help-peoplehr.theaccessgroup.com/en/articles/12156908-get-started-with-the-hr-assistant.md): Everything you need to know before you can use the HR Assistant. - [HR Assistant overview](https://help-peoplehr.theaccessgroup.com/en/articles/12156878-hr-assistant-overview.md): Everything you need to know about your HR Assistant. - [HR Assistant FAQs](https://help-peoplehr.theaccessgroup.com/en/articles/11993839-hr-assistant-faqs.md): Most common questions asked about the HR Assistant. - [What can the HR Assistant help with](https://help-peoplehr.theaccessgroup.com/en/articles/12156955-what-can-the-hr-assistant-help-with.md): Everything the HR Assistant can do for you. - [Employee guide to the HR Assistant](https://help-peoplehr.theaccessgroup.com/en/articles/12157068-employee-guide-to-the-hr-assistant.md): Using the HR Assistant as an employee. Employee guide to the HR Assistant. - [Manager guide to the HR Assistant](https://help-peoplehr.theaccessgroup.com/en/articles/12157077-manager-guide-to-the-hr-assistant.md): Using the HR Assistant as a manager. Manager guide to the HR Assistant. - [Examples of questions to ask the HR Assistant](https://help-peoplehr.theaccessgroup.com/en/articles/12157092-examples-of-questions-to-ask-the-hr-assistant.md): Types of questions I can ask the HR Assistant. - [Integration between Paycircle and PeopleHR](https://help-peoplehr.theaccessgroup.com/en/articles/12428766-integration-between-paycircle-and-peoplehr.md): All information about the integration between both products. - [Managing salary entitlements and deductions in Paycircle](https://help-peoplehr.theaccessgroup.com/en/articles/12397797-managing-salary-entitlements-and-deductions-in-paycircle.md): Add salary entitlements and deductions in Paycircle. - [Sickness not sending to Paycircle](https://help-peoplehr.theaccessgroup.com/en/articles/12149865-sickness-not-sending-to-paycircle.md): Sickness events are not sent to Paycircle via the integration. - [Managing one-off payments in Paycircle](https://help-peoplehr.theaccessgroup.com/en/articles/12275755-managing-one-off-payments-in-paycircle.md): How do I process a one-off payment into Paycircle. - [Address not updated in Paycircle](https://help-peoplehr.theaccessgroup.com/en/articles/12829752-address-not-updated-in-paycircle.md): Why hasn't the address field from PeopleHR not synced over to Paycircle correctly. - [All things Access Evo](https://help-peoplehr.theaccessgroup.com/en/articles/12428627-all-things-access-evo.md): Information you'll need from Access Evo. - [Access Evo apps](https://help-peoplehr.theaccessgroup.com/en/articles/12131767-access-evo-apps.md): Get the most from Access Evo and personalise your dashboard with our PeopleHR apps. - [Access Evo integration](https://help-peoplehr.theaccessgroup.com/en/articles/11884047-access-evo-integration.md): How does the PeopleHR - Access Evo integration work. - [Access Evo: Manage user access in Access Evo as PeopleHR administrators](https://help-peoplehr.theaccessgroup.com/en/articles/11885146-access-evo-manage-user-access-in-access-evo-as-peoplehr-administrators.md): Use Access Evo members as a PeopleHR administrator. - [Refresh a user's member access in Access Evo](https://help-peoplehr.theaccessgroup.com/en/articles/12050206-refresh-a-user-s-member-access-in-access-evo.md): My user keeps landing on Engage. - [Access Evo integration – Multiple PeopleHR sites](https://help-peoplehr.theaccessgroup.com/en/articles/12116468-access-evo-integration-multiple-peoplehr-sites.md): How does the Access Evo integration work with people who have more than one PeopleHR site. - [Employee overview of the Goals and Objectives app](https://help-peoplehr.theaccessgroup.com/en/articles/12147163-employee-overview-of-the-goals-and-objectives-app.md): An overview of the Goals and Objectives app for employees. - [Manager overview of the Goals and Objectives app](https://help-peoplehr.theaccessgroup.com/en/articles/12292470-manager-overview-of-the-goals-and-objectives-app.md): An overview of the Access Evo Goals and Objectives app for managers. - [Access Evo Learning is not updating the reporting lines from PeopleHR](https://help-peoplehr.theaccessgroup.com/en/articles/12148819-access-evo-learning-is-not-updating-the-reporting-lines-from-peoplehr.md): Managers reporting line has changed due to a user being marked as a leaver within PeopleHR, this has not updated in Learning. - [Access Evo does not reflect the live data correctly from PeopleHR through the integration](https://help-peoplehr.theaccessgroup.com/en/articles/12050426-access-evo-does-not-reflect-the-live-data-correctly-from-peoplehr-through-the-integration.md): Data is showing different on Access Evo to what is in PeopleHR. - [Remove marketplace from Access Button](https://help-peoplehr.theaccessgroup.com/en/articles/12157132-remove-marketplace-from-access-button.md): Disable the access to Marketplace for all employees. - [Integrating PeopleHR with Access Evo FAQs](https://help-peoplehr.theaccessgroup.com/en/articles/12115660-integrating-peoplehr-with-access-evo-faqs.md): Frequently asked questions about PeopleHR and Access Evo integration. - [New starters access to Access Evo apps](https://help-peoplehr.theaccessgroup.com/en/articles/12255045-new-starters-access-to-access-evo-apps.md): When adding a new employee to PeopleHR do I need to access Access Evo and remove the apps. - [PeopleHR apps aren't available to add to Access Evo](https://help-peoplehr.theaccessgroup.com/en/articles/12276811-peoplehr-apps-aren-t-available-to-add-to-access-evo.md): Not able to see Documents or My Holiday apps when creating a dashboard even though these enabled for Access Evo. - [Product Training eLearning Catalogues](https://help-peoplehr.theaccessgroup.com/en/articles/12292429-product-training-elearning-catalogues.md): Learn what self serve eLearning is available to help you get upskilled on PeopleHR. - [Products missing from Access Evo](https://help-peoplehr.theaccessgroup.com/en/articles/12009422-products-missing-from-access-evo.md): Some of my apps are missing from Access Button. - [Employee Playlists](https://help-peoplehr.theaccessgroup.com/en/articles/12628565-employee-playlists.md): Utilise Employee Playlists for quick employee management - [What is Evo Tabs?](https://help-peoplehr.theaccessgroup.com/en/articles/13937108-what-is-evo-tabs.md): How do Evo Tabs help me access my products faster. - [What is Global Evo search?](https://help-peoplehr.theaccessgroup.com/en/articles/13938683-what-is-global-evo-search.md): Find employees, documents, or records across Access Evo. - [Team Calendar View](https://help-peoplehr.theaccessgroup.com/en/articles/16256777-team-calendar-view.md): How to navigate and use the new team calendar. - [Access Feed overview](https://help-peoplehr.theaccessgroup.com/en/articles/12232120-access-feed-overview.md): All you need to know about Access Feed. - [Access Feed - Manage holiday requests](https://help-peoplehr.theaccessgroup.com/en/articles/12398055-access-feed-manage-holiday-requests.md): Managing holiday and other events requests through Access Feed. - [Integration with Access Payroll](https://help-peoplehr.theaccessgroup.com/en/articles/11931113-integration-with-access-payroll.md): Fields integrating from PeopleHR to Access Payroll. - [Integration with Access Payroll not recording open sicknesses correctly](https://help-peoplehr.theaccessgroup.com/en/articles/12276808-integration-with-access-payroll-not-recording-open-sicknesses-correctly.md): Unable to record open sicknesses in PeopleHR, which duplicates waiting day in Access Payroll and therefore affects Statutory Sick Pay. - [Stop new starters sending to Access Payroll](https://help-peoplehr.theaccessgroup.com/en/articles/12179283-stop-new-starters-sending-to-access-payroll.md): Prevent certain users sending to Payroll. - [Incorrect work pattern showing for employee in Access Payroll](https://help-peoplehr.theaccessgroup.com/en/articles/12256160-incorrect-work-pattern-showing-for-employee-in-access-payroll.md): Correct an employee's work pattern in Access Payroll. - [Unable to change the category for Payslips that are uploaded automatically from Access Payroll](https://help-peoplehr.theaccessgroup.com/en/articles/12148948-unable-to-change-the-category-for-payslips-that-are-uploaded-automatically-from-access-payroll.md): When generating Payslips in payroll, these are uploaded into PeopleHR with the General category automatically. - [Other events not sending to Access Payroll](https://help-peoplehr.theaccessgroup.com/en/articles/12165143-other-events-not-sending-to-access-payroll.md): Unpaid leave recorded as Other Event in PeopleHR isn't showing in Access Payroll. - [Payroll is not updating employee ID from PeopleHR](https://help-peoplehr.theaccessgroup.com/en/articles/12188798-payroll-is-not-updating-employee-id-from-peoplehr.md): Payroll integration is not recognizing the employee ID change on PeopleHR. - [Access Payroll payslips not appearing in PeopleHR after being published](https://help-peoplehr.theaccessgroup.com/en/articles/12165097-access-payroll-payslips-not-appearing-in-peoplehr-after-being-published.md): Access Payroll Payslip's not appearing in PeopleHR after being published. - [Access Employee Performance guide](https://help-peoplehr.theaccessgroup.com/en/articles/11984960-access-employee-performance-guide.md): Guide on how to use Access Employee Performance. - [Employee Performance email notifications](https://help-peoplehr.theaccessgroup.com/en/articles/12292388-employee-performance-email-notifications.md): What emails are sent from Employee Performance. - [Manager cannot see indirect reports in Employee Performance](https://help-peoplehr.theaccessgroup.com/en/articles/12397753-manager-cannot-see-indirect-reports-in-employee-performance.md): Manager cannot see the 'View Indirect Reports' option within the 'Team View' area of Employee Performance. - [Access People Analytics Standard overview](https://help-peoplehr.theaccessgroup.com/en/articles/11993610-access-people-analytics-standard-overview.md): Everything you need to get started with Access People Analytics Standard. - [Access People Analytics Standard - FAQs](https://help-peoplehr.theaccessgroup.com/en/articles/11993800-access-people-analytics-standard-faqs.md): People Analytics Standard FAQs. - [Access People Analytics Standard - Download the data](https://help-peoplehr.theaccessgroup.com/en/articles/11993661-access-people-analytics-standard-download-the-data.md): Download the entire dashboard or individual visuals. - [Access People Analytics Standard - Access and explore the dashboard](https://help-peoplehr.theaccessgroup.com/en/articles/11993650-access-people-analytics-standard-access-and-explore-the-dashboard.md): Available filters for data visuals. - [Get started with Access People Analytics Standard](https://help-peoplehr.theaccessgroup.com/en/articles/11993637-get-started-with-access-people-analytics-standard.md): Everything you need to know before you can use the Access People Analytics Standard. - [Grant managers access to Access People Analytics standard](https://help-peoplehr.theaccessgroup.com/en/articles/12304446-grant-managers-access-to-access-people-analytics-standard.md): grant a manager access to analytics standard. - [People Analytics - Charts are not displaying data for periods selected](https://help-peoplehr.theaccessgroup.com/en/articles/12292820-people-analytics-charts-are-not-displaying-data-for-periods-selected.md): Charts are not updating when changing filters. - [People Analytics - Deleted users are showing in the headcount](https://help-peoplehr.theaccessgroup.com/en/articles/12299922-people-analytics-deleted-users-are-showing-in-the-headcount.md): Deleted users are appearing in the headcount reports. - [People Analytics - Leavers showing in the wrong month](https://help-peoplehr.theaccessgroup.com/en/articles/12292742-people-analytics-leavers-showing-in-the-wrong-month.md): Leavers showing in the wrong month in analytics. - [Access People Analytics Premium - Screens](https://help-peoplehr.theaccessgroup.com/en/articles/12040841-access-people-analytics-premium-screens.md): Details about each screen in Access People Analytics Premium. - [Access People Analytics Premium overview](https://help-peoplehr.theaccessgroup.com/en/articles/12040798-access-people-analytics-premium-overview.md): All the knowledge base articles about Access People Analytics Premium in one place. - [Access People Analytics Premium - Home dashboard management](https://help-peoplehr.theaccessgroup.com/en/articles/12041836-access-people-analytics-premium-home-dashboard-management.md): What is presented on the main dashboard. - [Access People Analytics Premium - Guidebooks](https://help-peoplehr.theaccessgroup.com/en/articles/12042013-access-people-analytics-premium-guidebooks.md): What can I find within the Guidebooks section. - [Access People Analytics Premium - Explore overview](https://help-peoplehr.theaccessgroup.com/en/articles/12042925-access-people-analytics-premium-explore-overview.md): All you need to know about Explore. - [Access People Analytics Premium - Explore metric picker](https://help-peoplehr.theaccessgroup.com/en/articles/12043019-access-people-analytics-premium-explore-metric-picker.md): Exploring the metric picker. - [Access People Analytics Premium - Explore group by attribute](https://help-peoplehr.theaccessgroup.com/en/articles/12043039-access-people-analytics-premium-explore-group-by-attribute.md): How to explore group by attribute. - [Access People Analytics Premium - Explore visual actions menu](https://help-peoplehr.theaccessgroup.com/en/articles/12043075-access-people-analytics-premium-explore-visual-actions-menu.md): All you need to know about the visual actions menu. - [Access People Analytics Premium - Explore traffic monitoring](https://help-peoplehr.theaccessgroup.com/en/articles/12043121-access-people-analytics-premium-explore-traffic-monitoring.md): All you need to know about exploring the traffic monitoring. - [Access People Analytics Premium - Explore building an analysis](https://help-peoplehr.theaccessgroup.com/en/articles/12043151-access-people-analytics-premium-explore-building-an-analysis.md): All you need to know about building an analysis through Explore. - [Access People Analytics Premium - Compare](https://help-peoplehr.theaccessgroup.com/en/articles/12043169-access-people-analytics-premium-compare.md): What is the Compare function in Access People Analytics Premium. - [Access People Analytics Premium - Analyses](https://help-peoplehr.theaccessgroup.com/en/articles/12043187-access-people-analytics-premium-analyses.md): What you can do with People Analytics Premium Analyses. - [Access People Analytics Premium - View or delete captures](https://help-peoplehr.theaccessgroup.com/en/articles/12043269-access-people-analytics-premium-view-or-delete-captures.md): How to view or delete a capture. - [Access People Analytics Premium - Edit an analysis](https://help-peoplehr.theaccessgroup.com/en/articles/12043365-access-people-analytics-premium-edit-an-analysis.md): How to edit an analysis in Analytics Premium. - [Access People Analytics Premium - Share an analysis](https://help-peoplehr.theaccessgroup.com/en/articles/12043382-access-people-analytics-premium-share-an-analysis.md): How to share an analysis in Analytics Premium. - [Access People Analytics Premium - Understanding data access and user groups](https://help-peoplehr.theaccessgroup.com/en/articles/12043644-access-people-analytics-premium-understanding-data-access-and-user-groups.md): Understanding Data Access and User Groups. - [Access People Analytics Premium - Sync frequency configuration](https://help-peoplehr.theaccessgroup.com/en/articles/12043967-access-people-analytics-premium-sync-frequency-configuration.md): How often data gets sent to People Analytics from PeopleHR. - [Access People Analytics Premium - Organisation data fields](https://help-peoplehr.theaccessgroup.com/en/articles/12044114-access-people-analytics-premium-organisation-data-fields.md): Which organisational data is updated daily. - [Access People Analytics Premium - Scheduled hours data field](https://help-peoplehr.theaccessgroup.com/en/articles/12292710-access-people-analytics-premium-scheduled-hours-data-field.md): Everything you need to know about Scheduled hours data field Access People Analytics Premium. - [Access People Analytics Premium - Hours recorded data field](https://help-peoplehr.theaccessgroup.com/en/articles/12292901-access-people-analytics-premium-hours-recorded-data-field.md) - [Access People Analytics Premium - Dashboard guidebooks](https://help-peoplehr.theaccessgroup.com/en/articles/12042092-access-people-analytics-premium-dashboard-guidebooks.md): Overview of a dashboard. - [Access People Analytics Premium - Explore visual picker in Visual Title](https://help-peoplehr.theaccessgroup.com/en/articles/12042964-access-people-analytics-premium-explore-visual-picker-in-visual-title.md): Explore the visual picker function. - [Access People Analytics Premium - Explore info panel](https://help-peoplehr.theaccessgroup.com/en/articles/12043044-access-people-analytics-premium-explore-info-panel.md): What is the info panel about. - [Access People Analytics Premium - Explore chart legend](https://help-peoplehr.theaccessgroup.com/en/articles/12043141-access-people-analytics-premium-explore-chart-legend.md): All you need to know about exploring a chart legend. - [Access People Analytics Premium - Analysis creation](https://help-peoplehr.theaccessgroup.com/en/articles/12043202-access-people-analytics-premium-analysis-creation.md): Creating an analysis. - [Access People Analytics Premium - Add content to analyses](https://help-peoplehr.theaccessgroup.com/en/articles/12043206-access-people-analytics-premium-add-content-to-analyses.md): Add content to analyses. - [Access People Analytics Premium - Copy or download an analysis](https://help-peoplehr.theaccessgroup.com/en/articles/12043258-access-people-analytics-premium-copy-or-download-an-analysis.md): How to copy or download an analysis. - [Access People Analytics Premium - Schedule an analysis](https://help-peoplehr.theaccessgroup.com/en/articles/12043293-access-people-analytics-premium-schedule-an-analysis.md): How to schedule or edit an analysis. - [Access People Analytics Premium - Adding and removing users](https://help-peoplehr.theaccessgroup.com/en/articles/12043401-access-people-analytics-premium-adding-and-removing-users.md): How do I add a user to analytics premium. - [Access People Analytics Premium - Employee data fields](https://help-peoplehr.theaccessgroup.com/en/articles/12044014-access-people-analytics-premium-employee-data-fields.md): Employee data daily updates details. - [Access People Analytics Premium - Employment data fields](https://help-peoplehr.theaccessgroup.com/en/articles/12044065-access-people-analytics-premium-employment-data-fields.md): Which employment data is updated daily. - [Access People Analytics Premium - Time and Attendance Data fields and Mapping](https://help-peoplehr.theaccessgroup.com/en/articles/12044126-access-people-analytics-premium-time-and-attendance-data-fields-and-mapping.md): Time and Attendance Data fields and Mapping in People analytics premium. - [Access People Analytics Premium - Employee exit data mapping](https://help-peoplehr.theaccessgroup.com/en/articles/12258629-access-people-analytics-premium-employee-exit-data-mapping.md): User access configuration for Access People Analytics Premium. - [Access People Analytics Premium - Data mapping pay codes](https://help-peoplehr.theaccessgroup.com/en/articles/12292353-access-people-analytics-premium-data-mapping-pay-codes.md): All you need to know about mapping your pay codes. - [Access People Analytics Premium - Analytics graph does not reflect headcount](https://help-peoplehr.theaccessgroup.com/en/articles/12292788-access-people-analytics-premium-analytics-graph-does-not-reflect-headcount.md): People Analytics headcount shows correct number but the graph is not reflecting correctly. - [Get started with Access People Analytics Premium](https://help-peoplehr.theaccessgroup.com/en/articles/12040833-get-started-with-access-people-analytics-premium.md): What you need to know about Access People Analytics Premium. ## Help & Support - [Support made simple in PeopleHR](https://help-peoplehr.theaccessgroup.com/en/articles/12902300-support-made-simple-in-peoplehr.md): How to get help and support with PeopleHR - [Check whether PeopleHR is down](https://help-peoplehr.theaccessgroup.com/en/articles/13003142-check-whether-peoplehr-is-down.md): Easily review site outages. - [Submit a new product development idea](https://help-peoplehr.theaccessgroup.com/en/articles/11694277-submit-a-new-product-development-idea.md): Have an idea to make things better? We’d love to hear it. - [Customer Success Plans explained](https://help-peoplehr.theaccessgroup.com/en/articles/12008444-customer-success-plans-explained.md): Understand the level of support available to you for your products. - [MyAccess Portal overview](https://help-peoplehr.theaccessgroup.com/en/articles/15394071-myaccess-portal-overview.md): The MyAccess Portal is a unified, intuitive digital experience where you can manage your Access account. - [Add colleagues to support interactions](https://help-peoplehr.theaccessgroup.com/en/articles/15394132-add-colleagues-to-support-interactions.md): You can add other people from your organisation to your support interaction. ## Getting Started - [Get started with PeopleHR](https://help-peoplehr.theaccessgroup.com/en/articles/12001444-get-started-with-peoplehr.md): Everything you need to get started with PeopleHR. - [First time login using Access Identity](https://help-peoplehr.theaccessgroup.com/en/articles/12032812-first-time-login-using-access-identity.md): Logging in the first time. - [Add a new employee](https://help-peoplehr.theaccessgroup.com/en/articles/11697010-add-a-new-employee.md): How to add a new starter to PeopleHR. - [Activate or deactivate self-service and send welcome emails](https://help-peoplehr.theaccessgroup.com/en/articles/11694189-activate-or-deactivate-self-service-and-send-welcome-emails.md): Activate self-service and send welcome emails. - [Standard levels of access](https://help-peoplehr.theaccessgroup.com/en/articles/11687095-standard-levels-of-access.md): What employees can see within the system. - [Admin overview](https://help-peoplehr.theaccessgroup.com/en/articles/12148177-admin-overview.md): Guidance for admins to help navigate through the system. - [Admin walkthrough](https://help-peoplehr.theaccessgroup.com/en/articles/11985230-admin-walkthrough.md): Admin capabilities in PeopleHR. - [Welcome email without email address](https://help-peoplehr.theaccessgroup.com/en/articles/12116690-welcome-email-without-email-address.md): If users don't have an email address within their Personal tab but have one in Contacts tab, will the Welcome email still be sent. - [Will emails send if the system is not Live?](https://help-peoplehr.theaccessgroup.com/en/articles/12180242-will-emails-send-if-the-system-is-not-live.md): Confirm no emails will go to employees if not Live. - [Employee walkthrough](https://help-peoplehr.theaccessgroup.com/en/articles/11948630-employee-walkthrough.md): Everything you need to know about using PeopleHR as an employee. - [First time login essentials as an employee](https://help-peoplehr.theaccessgroup.com/en/articles/12032767-first-time-login-essentials-as-an-employee.md): Log in for the first time in PeopleHR. - [Manager overview](https://help-peoplehr.theaccessgroup.com/en/articles/11950691-manager-overview.md): A video overview of the manager profile. - [Management walkthrough](https://help-peoplehr.theaccessgroup.com/en/articles/11949022-management-walkthrough.md): Manager capabilities in PeopleHR. ## Holiday & Absence management - [Get ready for the new holiday year](https://help-peoplehr.theaccessgroup.com/en/articles/12019181-get-ready-for-the-new-holiday-year.md): How can I prepare for the new holiday year. - [Update holiday entitlement](https://help-peoplehr.theaccessgroup.com/en/articles/11710990-update-holiday-entitlement.md): Update an employee's holiday entitlement. - [Set up holiday carryover](https://help-peoplehr.theaccessgroup.com/en/articles/11893000-set-up-holiday-carryover.md): Create holiday carryover rules for an office location or the whole company. - [Set up length of service rules \(LOS\)](https://help-peoplehr.theaccessgroup.com/en/articles/11892723-set-up-length-of-service-rules-los.md): Add length of service rules individually or as a bulk action and reporting. - [Apply Length of service rules \(LOS\)](https://help-peoplehr.theaccessgroup.com/en/articles/11892755-apply-length-of-service-rules-los.md): Assign a LOS rule to multiple employees at once or individually. - [Length of service rules \(LOS\) FAQs](https://help-peoplehr.theaccessgroup.com/en/articles/11892774-length-of-service-rules-los-faqs.md): LOS FAQs. - [Create public holiday templates](https://help-peoplehr.theaccessgroup.com/en/articles/11749416-create-public-holiday-templates.md): How to recrod public holidays in PeopleHR. - [Set an expiry date for carried-over annual leave](https://help-peoplehr.theaccessgroup.com/en/articles/11893016-set-an-expiry-date-for-carried-over-annual-leave.md): How to add an expiry date for holiday carry over. - [Amend an employee's carry over expiry date](https://help-peoplehr.theaccessgroup.com/en/articles/12131867-amend-an-employee-s-carry-over-expiry-date.md): Change the holiday carry over expiry date for an individual employee. - [Accruals within Bulk Actions VS Accruals within Settings](https://help-peoplehr.theaccessgroup.com/en/articles/12157178-accruals-within-bulk-actions-vs-accruals-within-settings.md): I have set up user's planner entitlement for this year and next year but their hours are not changing based on their timesheets - [Configure your PTO policy and accrual rules](https://help-peoplehr.theaccessgroup.com/en/articles/11938507-configure-your-pto-policy-and-accrual-rules.md): How to set up an accrual rule. - [Accrue holidays while on maternity/paternity leave](https://help-peoplehr.theaccessgroup.com/en/articles/12179364-accrue-holidays-while-on-maternity-paternity-leave.md): If someone is on maternity or paternity leave, does the system automatically update their entitlement due to accrued days while off. - [See the breakdown of employee's accrued hours](https://help-peoplehr.theaccessgroup.com/en/articles/12292133-see-the-breakdown-of-employee-s-accrued-hours.md): Its possible to see the breakdown of accrued hours that have been added for an employee for the previous holiday year. - [Accrue holidays for hours worked](https://help-peoplehr.theaccessgroup.com/en/articles/12017664-accrue-holidays-for-hours-worked.md) - [Holiday Accruals reset](https://help-peoplehr.theaccessgroup.com/en/articles/12180306-holiday-accruals-reset.md): How do I reset holiday accruals if the holiday year has been changed? ## Create queries - [Use filters in queries](https://help-peoplehr.theaccessgroup.com/en/articles/11696743-use-filters-in-queries.md): How can I make the correct filters for my report. - [Specific point in time headcount report](https://help-peoplehr.theaccessgroup.com/en/articles/11892385-specific-point-in-time-headcount-report.md): Reporting on how many employees I have at a specific date. - [Query on remaining allowance at a certain point in time](https://help-peoplehr.theaccessgroup.com/en/articles/11983918-query-on-remaining-allowance-at-a-certain-point-in-time.md): Create a report on annual leave allowance and the leave remaining at a certain point in time. - [Create a query on historical salary information](https://help-peoplehr.theaccessgroup.com/en/articles/11904870-create-a-query-on-historical-salary-information.md): Check salaries for a certain point in time. - [Create a query on public holidays included in entitlement](https://help-peoplehr.theaccessgroup.com/en/articles/12234974-create-a-query-on-public-holidays-included-in-entitlement.md): Create a query on public holidays included in entitlement. - [Create a query](https://help-peoplehr.theaccessgroup.com/en/articles/11696730-create-a-query.md): How to create my reports. - [Filter by a specific time frame](https://help-peoplehr.theaccessgroup.com/en/articles/11875403-filter-by-a-specific-time-frame.md): Filter a query by a specific time frame. - [Create a query for employee holidays](https://help-peoplehr.theaccessgroup.com/en/articles/11868041-create-a-query-for-employee-holidays.md): Create a report showing employee holidays. - [Create a query on outstanding sick return-to-work forms](https://help-peoplehr.theaccessgroup.com/en/articles/11904771-create-a-query-on-outstanding-sick-return-to-work-forms.md): Report on who didn't complete the sick return to work form. - [Create a query on lateness](https://help-peoplehr.theaccessgroup.com/en/articles/12292816-create-a-query-on-lateness.md): Report on who has been late over a specific time period. - [Create a timesheet query](https://help-peoplehr.theaccessgroup.com/en/articles/11876425-create-a-timesheet-query.md): Create a report about timesheets. - [Run Activity Report plugin](https://help-peoplehr.theaccessgroup.com/en/articles/12097693-run-activity-report-plugin.md): Overview of all employees' working days. - [Run a report on public holiday templates](https://help-peoplehr.theaccessgroup.com/en/articles/12049020-run-a-report-on-public-holiday-templates.md): How to run a query on the public holidays templates employees are assigned to. - [Create a query on tasks](https://help-peoplehr.theaccessgroup.com/en/articles/12276860-create-a-query-on-tasks.md): Create a report on outstanding tasks. - [Create a query for logbooks](https://help-peoplehr.theaccessgroup.com/en/articles/11703783-create-a-query-for-logbooks.md): Report on logbook information and logbook approval data. - [Create a query on performance reviews](https://help-peoplehr.theaccessgroup.com/en/articles/11942449-create-a-query-on-performance-reviews.md): How to create a query on performance. - [Query on documents](https://help-peoplehr.theaccessgroup.com/en/articles/11948264-query-on-documents.md): How to create a query on documents. - [Query on other event entitlements](https://help-peoplehr.theaccessgroup.com/en/articles/11948590-query-on-other-event-entitlements.md): How to export a report focusing on Other Events within the planner. - [Create an audit login query](https://help-peoplehr.theaccessgroup.com/en/articles/11950577-create-an-audit-login-query.md): Who has logged in on a specific day. - [Query on job role history](https://help-peoplehr.theaccessgroup.com/en/articles/11950815-query-on-job-role-history.md): How can I see a list of job role changes. - [Build a query on applicants and vacancies](https://help-peoplehr.theaccessgroup.com/en/articles/11960938-build-a-query-on-applicants-and-vacancies.md): Build a query on ATS to generate a report. - [Query on applicant's scorecards answers](https://help-peoplehr.theaccessgroup.com/en/articles/11960947-query-on-applicant-s-scorecards-answers.md): Create a query or a report on scorecards. - [Query on hired applicants](https://help-peoplehr.theaccessgroup.com/en/articles/11960968-query-on-hired-applicants.md): Create a query to show all hired applicants. - [Query on applicant questions and answers](https://help-peoplehr.theaccessgroup.com/en/articles/11960974-query-on-applicant-questions-and-answers.md): Create a query to review applicants' answers. - [Create a query on deleted holiday](https://help-peoplehr.theaccessgroup.com/en/articles/12008316-create-a-query-on-deleted-holiday.md): How do I report on deleted holidays. - [Create a query on assignments](https://help-peoplehr.theaccessgroup.com/en/articles/12008449-create-a-query-on-assignments.md): How to report on project assignments. - [Query on a logbook request information](https://help-peoplehr.theaccessgroup.com/en/articles/12008474-query-on-a-logbook-request-information.md): How do I know when a manager added a logbook. - [Create a query on paid sick leave in the last 12 months](https://help-peoplehr.theaccessgroup.com/en/articles/12009862-create-a-query-on-paid-sick-leave-in-the-last-12-months.md): How to create reports which show us exactly how many paid sick leave each employees had in the last 12 months. - [Query on salary entitlements and deductions](https://help-peoplehr.theaccessgroup.com/en/articles/12017561-query-on-salary-entitlements-and-deductions.md): Report on salary entitlement and deductions. - [Create a query on emergency contact details](https://help-peoplehr.theaccessgroup.com/en/articles/12020674-create-a-query-on-emergency-contact-details.md): How do I report on emergency contact information. - [Create a query on length of service](https://help-peoplehr.theaccessgroup.com/en/articles/12049792-create-a-query-on-length-of-service.md): How do I report on an employee's length of service. - [Query on deleted documents](https://help-peoplehr.theaccessgroup.com/en/articles/12050471-query-on-deleted-documents.md): An admin deleted a document but we can find no trace of it. - [How to create a query on birthdays](https://help-peoplehr.theaccessgroup.com/en/articles/12052430-how-to-create-a-query-on-birthdays.md): How to create a list where all user's birthdays can be seen. - [Query on Full Time Entitlements](https://help-peoplehr.theaccessgroup.com/en/articles/12052980-query-on-full-time-entitlements.md): How to extract Full Time Entitlement Holiday for all employees in queries. - [Query on who has added leaves for an employee](https://help-peoplehr.theaccessgroup.com/en/articles/12089621-query-on-who-has-added-leaves-for-an-employee.md): How can I see who has inputted some absence for an employee. - [Query on deleted records](https://help-peoplehr.theaccessgroup.com/en/articles/12115700-query-on-deleted-records.md): Records are not showing in the Leaver tab. - [Create a query on user roles](https://help-peoplehr.theaccessgroup.com/en/articles/12117880-create-a-query-on-user-roles.md): How do I create a Query on user roles. - [Query on manager and additional manager](https://help-peoplehr.theaccessgroup.com/en/articles/12131108-query-on-manager-and-additional-manager.md): Create a query that shows all those who are managing employees. - [How to create a query on declined holiday requests](https://help-peoplehr.theaccessgroup.com/en/articles/12131469-how-to-create-a-query-on-declined-holiday-requests.md): Seeing employees' declined holiday requests. - [Query on the worked days](https://help-peoplehr.theaccessgroup.com/en/articles/12131474-query-on-the-worked-days.md): How to calculate the worked days. - [Query on how timesheets were recorded](https://help-peoplehr.theaccessgroup.com/en/articles/12131946-query-on-how-timesheets-were-recorded.md): How to source whether a timesheet was added using virtual clock or manually. - [Create a query to see all employees](https://help-peoplehr.theaccessgroup.com/en/articles/12136961-create-a-query-to-see-all-employees.md): Is there a way to export a list of all employees in Excel. - [Create a query for training](https://help-peoplehr.theaccessgroup.com/en/articles/12147031-create-a-query-for-training.md): How do I build a report on training records. - [Create a query for employees addresses](https://help-peoplehr.theaccessgroup.com/en/articles/12149707-create-a-query-for-employees-addresses.md): How to create a query report to show all my employees addresses. - [Create a query on probation end date or status](https://help-peoplehr.theaccessgroup.com/en/articles/12165310-create-a-query-on-probation-end-date-or-status.md): Create a report on which employees' probation is ending soon and to check their probation status. - [Create a query on Logbook signature IP addresses](https://help-peoplehr.theaccessgroup.com/en/articles/12180009-create-a-query-on-logbook-signature-ip-addresses.md): How to create a query on Logbook signature IP addresses. - [Create a query for out of date passports](https://help-peoplehr.theaccessgroup.com/en/articles/12238277-create-a-query-for-out-of-date-passports.md): How I can set the query to pull all out of date passports. - [Create a query on thanks badges](https://help-peoplehr.theaccessgroup.com/en/articles/12256247-create-a-query-on-thanks-badges.md): How to report on thanks badges. - [Query on users with Manager access level](https://help-peoplehr.theaccessgroup.com/en/articles/12258327-query-on-users-with-manager-access-level.md): How to create a query that filters on all users who are managers. - [Query on who created employee records](https://help-peoplehr.theaccessgroup.com/en/articles/12265392-query-on-who-created-employee-records.md): How can we see all the changes which were made to the system such as adding users. - [How to create a query on declined other event requests](https://help-peoplehr.theaccessgroup.com/en/articles/12268457-how-to-create-a-query-on-declined-other-event-requests.md): How to create a query on declined other event requests. - [Query on employee starting date](https://help-peoplehr.theaccessgroup.com/en/articles/12276062-query-on-employee-starting-date.md): Trying to pull a report for employees who have been at the company for a specific year. - [Data check query](https://help-peoplehr.theaccessgroup.com/en/articles/12290988-data-check-query.md): How to check for bad or missing data. - [Create a query on length of service profiles](https://help-peoplehr.theaccessgroup.com/en/articles/12291950-create-a-query-on-length-of-service-profiles.md): See which LOS profile the users are assigned to. - [Build a report on leavers](https://help-peoplehr.theaccessgroup.com/en/articles/11999766-build-a-report-on-leavers.md): How do I see all of my leaver documentation. - [Create a query for goals](https://help-peoplehr.theaccessgroup.com/en/articles/11969415-create-a-query-for-goals.md): Generate a report to show goals. - [Create query on holiday request approval date](https://help-peoplehr.theaccessgroup.com/en/articles/12019639-create-query-on-holiday-request-approval-date.md): Create a query on when was the holiday authorised. - [Create a query on in use job roles](https://help-peoplehr.theaccessgroup.com/en/articles/12049756-create-a-query-on-in-use-job-roles.md): How can I find out what Job roles are in use so I can delete them after. - [Query on analysis codes](https://help-peoplehr.theaccessgroup.com/en/articles/12050857-query-on-analysis-codes.md): Report on analysis codes. - [Query on employees who didn't start performance reviews](https://help-peoplehr.theaccessgroup.com/en/articles/12089563-query-on-employees-who-didn-t-start-performance-reviews.md): How to run a report to see who has not started their performance review. - [Query on bank details changes](https://help-peoplehr.theaccessgroup.com/en/articles/12097858-query-on-bank-details-changes.md): How to run a report on Bank information Changes, and exclude the new starters. - [Query exporting by API error - 'Please try after some time...'](https://help-peoplehr.theaccessgroup.com/en/articles/12137038-query-exporting-by-api-error-please-try-after-some-time.md): When exporting the query it presents with 'Please try after some time, query execution is already in progress.' - [Create a query on deleted sickness days](https://help-peoplehr.theaccessgroup.com/en/articles/12148857-create-a-query-on-deleted-sickness-days.md): Report on deleted sickness days. - [Create a query on bank details](https://help-peoplehr.theaccessgroup.com/en/articles/12165134-create-a-query-on-bank-details.md): Create a report for bank information. - [Create a query for the average time the jobs are open for on the ATS](https://help-peoplehr.theaccessgroup.com/en/articles/12168010-create-a-query-for-the-average-time-the-jobs-are-open-for-on-the-ats.md): How would I find out the average time our jobs are open for on the ATS via a query. - [Talent Pool query](https://help-peoplehr.theaccessgroup.com/en/articles/12179340-talent-pool-query.md): How do I pull a report with details of candidates who are part of our talent pool in the ATS. - [Query on overtime requests](https://help-peoplehr.theaccessgroup.com/en/articles/12254398-query-on-overtime-requests.md): Query on who has submitted overtime that has not been approved or rejected. - [Query on users who don't have a document uploaded under a certain category](https://help-peoplehr.theaccessgroup.com/en/articles/12255599-query-on-users-who-don-t-have-a-document-uploaded-under-a-certain-category.md): How to build a query on users who don't have a document uploaded under a certain category. - [Create a Daily Absence Cost query](https://help-peoplehr.theaccessgroup.com/en/articles/12291925-create-a-daily-absence-cost-query.md): I'm sure there was an option to include the daily cost of absence on a custom report, I can't find the tick box as an option. Can you please advise. - [Create a query for annual leave entitlement](https://help-peoplehr.theaccessgroup.com/en/articles/11874153-create-a-query-for-annual-leave-entitlement.md): Run a report for the remaining holiday of this year. - [Create query on sickness](https://help-peoplehr.theaccessgroup.com/en/articles/11904740-create-query-on-sickness.md): Create a query that shows the total number of days sick a staff member has had in one year. - [Create a query on expenses](https://help-peoplehr.theaccessgroup.com/en/articles/11930608-create-a-query-on-expenses.md): How do I make a report about expenses? - [Create a query on work patterns](https://help-peoplehr.theaccessgroup.com/en/articles/11948290-create-a-query-on-work-patterns.md): Create a report to show employees work patterns. - [Create a query for holiday entitlement accrued to date](https://help-peoplehr.theaccessgroup.com/en/articles/12019216-create-a-query-for-holiday-entitlement-accrued-to-date.md): Build a report on how many days or hours entitlement pro rata. - [Create query on Pulse Surveys](https://help-peoplehr.theaccessgroup.com/en/articles/12116412-create-query-on-pulse-surveys.md): How can I view the results for Pulse surveys. - [Create a query on other events](https://help-peoplehr.theaccessgroup.com/en/articles/12131879-create-a-query-on-other-events.md): Query on other events. - [History of changes for additional manager](https://help-peoplehr.theaccessgroup.com/en/articles/12276750-history-of-changes-for-additional-manager.md): Identify when a change has been made to a profile by additional manager. - [Report on the current and previous salary](https://help-peoplehr.theaccessgroup.com/en/articles/12159453-report-on-the-current-and-previous-salary.md): How to create a report to compare the current salary employees have and the last one before. - [Create a Bradford Factor query](https://help-peoplehr.theaccessgroup.com/en/articles/12049228-create-a-bradford-factor-query.md): Can I create a query to see the most recent absences for Bradford Factor. - [Create a query on maternity and paternity leave](https://help-peoplehr.theaccessgroup.com/en/articles/12008330-create-a-query-on-maternity-and-paternity-leave.md): Run a query on maternity and paternity leave. - [Create a query on historical changes](https://help-peoplehr.theaccessgroup.com/en/articles/11928395-create-a-query-on-historical-changes.md): Report on historical changes within the system. - [Report on the areas granted via access rights](https://help-peoplehr.theaccessgroup.com/en/articles/12149915-report-on-the-areas-granted-via-access-rights.md): Check which areas users have access to. - [Run a report on TOIL balance](https://help-peoplehr.theaccessgroup.com/en/articles/12001280-run-a-report-on-toil-balance.md): Create a query on used TOIL. - [Duplicate results in a query](https://help-peoplehr.theaccessgroup.com/en/articles/11904965-duplicate-results-in-a-query.md): Why is my report showing duplicated names. - [Query not showing the correct results](https://help-peoplehr.theaccessgroup.com/en/articles/12007954-query-not-showing-the-correct-results.md): The query is pulling a holiday record that was deleted before it was ran. - [Fields within the Personal tab are not showing when creating a query](https://help-peoplehr.theaccessgroup.com/en/articles/12106144-fields-within-the-personal-tab-are-not-showing-when-creating-a-query.md): Fields within the personal tab are not being shown when trying to create a query. - [ATS query fields explained](https://help-peoplehr.theaccessgroup.com/en/articles/12118000-ats-query-fields-explained.md): The difference between "Added by" "Moved by" and "Applicant updated by" in ATS queries. - [Query showing leavers after unticking Include Leavers option](https://help-peoplehr.theaccessgroup.com/en/articles/12136704-query-showing-leavers-after-unticking-include-leavers-option.md): Report pulling through leavers incorrectly. - [Contracted hours vs. working hours are not correct in the query](https://help-peoplehr.theaccessgroup.com/en/articles/12136706-contracted-hours-vs-working-hours-are-not-correct-in-the-query.md): If I pull a report showing working hours, for those who have a two-week rotating pattern it sums the hours. - [Logbook Query is showing blank](https://help-peoplehr.theaccessgroup.com/en/articles/12140842-logbook-query-is-showing-blank.md): When running a query on a logbook, it's not showing any results. - [Sickness not showing in query](https://help-peoplehr.theaccessgroup.com/en/articles/12147217-sickness-not-showing-in-query.md): Sickness not showing in hotsheet. - [Can you edit the query for Moorepay?](https://help-peoplehr.theaccessgroup.com/en/articles/12184619-can-you-edit-the-query-for-moorepay.md): Can you add more fields to the Payroll : Moorepay Core Extract query. - [Error: 'Ooops something went wrong' when trying to edit query](https://help-peoplehr.theaccessgroup.com/en/articles/12258937-error-ooops-something-went-wrong-when-trying-to-edit-query.md): I cannot edit my query as 'Ooops something went wrong' pops up. - [Can we report on multiple areas of the system in one query?](https://help-peoplehr.theaccessgroup.com/en/articles/12265356-can-we-report-on-multiple-areas-of-the-system-in-one-query.md): Can I report on contracted hours, holidays taken, sick leave and other events in one query. - [Field missing from logbook query](https://help-peoplehr.theaccessgroup.com/en/articles/12292328-field-missing-from-logbook-query.md): Field missing from Vehicle Details logbook query. - [Users can see queries they shouldn't be able to](https://help-peoplehr.theaccessgroup.com/en/articles/12033556-users-can-see-queries-they-shouldn-t-be-able-to.md): My employees have the HR Admin tab on Access Button and they can see all queries. - [How to stop queries reminders](https://help-peoplehr.theaccessgroup.com/en/articles/12130570-how-to-stop-queries-reminders.md): How can I turn off queries reminders. - [Bradford Factor is blank in queries](https://help-peoplehr.theaccessgroup.com/en/articles/12131477-bradford-factor-is-blank-in-queries.md): Bradford Factor score shows zero or blank on queries - [How to group by column name in queries](https://help-peoplehr.theaccessgroup.com/en/articles/12158922-how-to-group-by-column-name-in-queries.md): Individually grouping columns on queries. - [How can the reminders within queries be sent out via email](https://help-peoplehr.theaccessgroup.com/en/articles/12179904-how-can-the-reminders-within-queries-be-sent-out-via-email.md): Sent query reminders via email. - [Incorrect goal updated date in queries](https://help-peoplehr.theaccessgroup.com/en/articles/12254557-incorrect-goal-updated-date-in-queries.md): Goals not showing as updated within queries. - [Job role history queries pick up different information](https://help-peoplehr.theaccessgroup.com/en/articles/12256117-job-role-history-queries-pick-up-different-information.md): When reporting on changes in job titles and job role changes, I receive different information. - [HTML code appears in exported queries in Excel](https://help-peoplehr.theaccessgroup.com/en/articles/12256490-html-code-appears-in-exported-queries-in-excel.md): Text comments entries from PHR to excel spreadsheet is showing html formatting when displayed in spreadsheet. - [Assignment Locked Date and Time in queries](https://help-peoplehr.theaccessgroup.com/en/articles/12266445-assignment-locked-date-and-time-in-queries.md): What do the Assignment Locked Date and Assignment Locked Time fields in queries mean. - [Exclude employees with specific job role from queries results](https://help-peoplehr.theaccessgroup.com/en/articles/12276946-exclude-employees-with-specific-job-role-from-queries-results.md): How to exclude employees with specific job role from queries results. - [Bank holidays are not showing in the query](https://help-peoplehr.theaccessgroup.com/en/articles/12236272-bank-holidays-are-not-showing-in-the-query.md): When running a holiday report, it does not pull across the bank holidays for the entire year. - [Change the format of the date field in the exported queries](https://help-peoplehr.theaccessgroup.com/en/articles/12087340-change-the-format-of-the-date-field-in-the-exported-queries.md): Change the format of the date field in the exported queries. - [How to exclude future starters in queries](https://help-peoplehr.theaccessgroup.com/en/articles/12136881-how-to-exclude-future-starters-in-queries.md): Set up a query to exclude future starters. - [Queries were not created by admin, who created them?](https://help-peoplehr.theaccessgroup.com/en/articles/12292130-queries-were-not-created-by-admin-who-created-them.md): We have noticed 2 queries that have not been created by admin. - [Query being slow and not opening](https://help-peoplehr.theaccessgroup.com/en/articles/11970128-query-being-slow-and-not-opening.md): The query keeps circling and takes too long to open. - [Blank query](https://help-peoplehr.theaccessgroup.com/en/articles/12001248-blank-query.md): My query is showing blank. - [Holiday query showing incorrect information](https://help-peoplehr.theaccessgroup.com/en/articles/12011280-holiday-query-showing-incorrect-information.md): Holiday balances report doesn't match the information within the employee's planner. - [Why can't I edit a query?](https://help-peoplehr.theaccessgroup.com/en/articles/12096897-why-can-t-i-edit-a-query.md): Query edit and settings are not there. - [No results showing in a query](https://help-peoplehr.theaccessgroup.com/en/articles/12131941-no-results-showing-in-a-query.md): Query not pulling any information. - [Can I query on documents attached to logbooks?](https://help-peoplehr.theaccessgroup.com/en/articles/12258160-can-i-query-on-documents-attached-to-logbooks.md): Is there ant filter for logbook on whether file is attached or not. - [Performance query does not show users who have not started the review](https://help-peoplehr.theaccessgroup.com/en/articles/12292810-performance-query-does-not-show-users-who-have-not-started-the-review.md): Performance query does not show users who have not started the review. - [Holidays showing on reports but not on the planner](https://help-peoplehr.theaccessgroup.com/en/articles/12256294-holidays-showing-on-reports-but-not-on-the-planner.md): Report showing an annual leave, however there is no annual leave entry for that date on Planner. - [How can I report on the latest logbook only?](https://help-peoplehr.theaccessgroup.com/en/articles/12131752-how-can-i-report-on-the-latest-logbook-only.md): Query on latest logbook without including historical information. - [Opening Query Builder Files in Excel](https://help-peoplehr.theaccessgroup.com/en/articles/12140451-opening-query-builder-files-in-excel.md): Excel file shows incorrect data when exporting. - [Assignment status showing blank in query](https://help-peoplehr.theaccessgroup.com/en/articles/12052267-assignment-status-showing-blank-in-query.md): Assignment status is pulling through as blank for a user. ## Timesheets & Assignments - [Add timesheets with or without the virtual clock](https://help-peoplehr.theaccessgroup.com/en/articles/11905090-add-timesheets-with-or-without-the-virtual-clock.md): How can I create a timesheet. - [Configure Tap in / Tap out, Beacons and QR scanner](https://help-peoplehr.theaccessgroup.com/en/articles/11876401-configure-tap-in-tap-out-beacons-and-qr-scanner.md): Set up for employees to use a QR Code. - [Difference between timesheets, tap in and out, and assignments](https://help-peoplehr.theaccessgroup.com/en/articles/12292839-difference-between-timesheets-tap-in-and-out-and-assignments.md): Differentiate timesheets and assignments. - [Clock in and out on mobile](https://help-peoplehr.theaccessgroup.com/en/articles/11878008-clock-in-and-out-on-mobile.md): Tap in and tap out using my mobile. - [Add late records](https://help-peoplehr.theaccessgroup.com/en/articles/11950553-add-late-records.md): Adding late records to the employee's planner. - [How and what information do I need to set up a Beacon?](https://help-peoplehr.theaccessgroup.com/en/articles/12254166-how-and-what-information-do-i-need-to-set-up-a-beacon.md): I would like to be able to be notified when someone enters the geofence set. Can this be done by setting up a Beacon. - [Prevent employees from using timesheets and assignments](https://help-peoplehr.theaccessgroup.com/en/articles/12097162-prevent-employees-from-using-timesheets-and-assignments.md): Is there a way to disable employees being able to add a timesheet/assignment entry in their planner themselves. - [Project name not showing within Assignments](https://help-peoplehr.theaccessgroup.com/en/articles/12237620-project-name-not-showing-within-assignments.md): User doesn't have the option that admins have when they need to select a project name within assignments. - [Time and Attendance overview](https://help-peoplehr.theaccessgroup.com/en/articles/12156799-time-and-attendance-overview.md): A comprehensive article about the Time and Attendance \(T&A\) functionality. - [Timesheet and assignment project settings](https://help-peoplehr.theaccessgroup.com/en/articles/11876357-timesheet-and-assignment-project-settings.md): Timesheet project settings. - [Time In Time Out one hour earlier](https://help-peoplehr.theaccessgroup.com/en/articles/11970108-time-in-time-out-one-hour-earlier.md): It is showing tap in as one hour earlier and tap out as one hour earlier. - [Time and attendance sync error - 'Failed to get device info'](https://help-peoplehr.theaccessgroup.com/en/articles/12008350-time-and-attendance-sync-error-failed-to-get-device-info.md): Failed to get device info error when setting up time and attendance sync. - [Time Attendance Sync failed to find employee with ID](https://help-peoplehr.theaccessgroup.com/en/articles/12053053-time-attendance-sync-failed-to-find-employee-with-id.md): No employees with TA ID that shows in the master log. - [Timesheets - Logging an Overnight Shift](https://help-peoplehr.theaccessgroup.com/en/articles/12098265-timesheets-logging-an-overnight-shift.md): When working night shifts the timesheet will not allow to add the hours as it falls over two days. - [Timesheets showing in the planner after being turned off](https://help-peoplehr.theaccessgroup.com/en/articles/12165207-timesheets-showing-in-the-planner-after-being-turned-off.md): The Timesheet/Assignment section is still showing in the planner after turning off the Timesheets option. - [Adjust offset to show correct clock-in or clock-out time](https://help-peoplehr.theaccessgroup.com/en/articles/12049977-adjust-offset-to-show-correct-clock-in-or-clock-out-time.md): Tap in or out function it shows that they clock in at 8 am instead of 9 and when they are leaving the office it shows 5 pm instead of 6 pm. - [Change the GMT offset](https://help-peoplehr.theaccessgroup.com/en/articles/12001399-change-the-gmt-offset.md): We want to change the clock in the planner to GMT now that the clocks have changed. - [Configure Tap-in Tap-out from web](https://help-peoplehr.theaccessgroup.com/en/articles/11969842-configure-tap-in-tap-out-from-web.md): Setup up Tap in and out from the PeopleHR browser version. - [Generate a QR code for Tap in / Tap out](https://help-peoplehr.theaccessgroup.com/en/articles/11877625-generate-a-qr-code-for-tap-in-tap-out.md): Generating QR codes for our employees' clocking times. - [Set up a beacon for Tap in / Tap out](https://help-peoplehr.theaccessgroup.com/en/articles/11876836-set-up-a-beacon-for-tap-in-tap-out.md): Configuring beacons for our employees' clocking times. - [Set up a location for Tap in / Tap out](https://help-peoplehr.theaccessgroup.com/en/articles/11876595-set-up-a-location-for-tap-in-tap-out.md): Configure locations for our employees' clocking times. - [Set up an 0 hours contract for an employee](https://help-peoplehr.theaccessgroup.com/en/articles/12002149-set-up-an-0-hours-contract-for-an-employee.md): How I can set up an employee with 0 hours contract with the ability to book holidays. - [Turn On virtual clock for the whole company](https://help-peoplehr.theaccessgroup.com/en/articles/11961734-turn-on-virtual-clock-for-the-whole-company.md): How can I turn on the virtual clock for the whole company. - [Use Tap-in Tap-out on web](https://help-peoplehr.theaccessgroup.com/en/articles/12009029-use-tap-in-tap-out-on-web.md): How to use Tap-in Tap-out from the People HR web version. - [Automatic tap in not working - 'Not clocked in or out today'](https://help-peoplehr.theaccessgroup.com/en/articles/12097763-automatic-tap-in-not-working-not-clocked-in-or-out-today.md): Staff have not checked in today although the location is showing correctly. - [Can lateness be logged automatically?](https://help-peoplehr.theaccessgroup.com/en/articles/12291034-can-lateness-be-logged-automatically.md): Can the system auto log lateness in the planner. - [How to stop users from using Tap In Tap Out on the mobile app](https://help-peoplehr.theaccessgroup.com/en/articles/12232166-how-to-stop-users-from-using-tap-in-tap-out-on-the-mobile-app.md): Prevent users from using tap in tap out on mobile app. - [QR code showing as invalid for Tap In](https://help-peoplehr.theaccessgroup.com/en/articles/12115743-qr-code-showing-as-invalid-for-tap-in.md): Created a QR code and employees are saying this code is showing as invalid. - [Tap In Tap Out error: 'You are out of range'](https://help-peoplehr.theaccessgroup.com/en/articles/11948246-tap-in-tap-out-error-you-are-out-of-range.md): Error: 'Sorry, you cannot tap in right now because it looks like you are out of range' - [TapinTapout error - 'Email address/password combination is incorrect'](https://help-peoplehr.theaccessgroup.com/en/articles/12156871-tapintapout-error-email-address-password-combination-is-incorrect.md): I cannot log in to the Tap in Tap out app. Email address/password combination is incorrect - [Error messages using Tap-in Tap-out on web](https://help-peoplehr.theaccessgroup.com/en/articles/12167664-error-messages-using-tap-in-tap-out-on-web.md): Explanation and solutions for the Tap-in Tap-out errors. - [User being able to tap in and out outside of their set location](https://help-peoplehr.theaccessgroup.com/en/articles/12131080-user-being-able-to-tap-in-and-out-outside-of-their-set-location.md): There are locations set for employees but they are still able to tap in and out when they are out of that location. - [Timesheets that go through authorisations rules](https://help-peoplehr.theaccessgroup.com/en/articles/12235730-timesheets-that-go-through-authorisations-rules.md): Which methods of tap in/ tap out allow timesheets to go for approval. ## Applicant tracking system \(ATS\) - [Applicant Tracking System \(ATS\) FAQs](https://help-peoplehr.theaccessgroup.com/en/articles/12020226-applicant-tracking-system-ats-faqs.md): Common questions about ATS. - [Applicant Tracking System \(ATS\) settings](https://help-peoplehr.theaccessgroup.com/en/articles/11930791-applicant-tracking-system-ats-settings.md): How do I configure the Applicant Tracking System. - [Create an email template for Applicant Tracking System \(ATS\)](https://help-peoplehr.theaccessgroup.com/en/articles/11848263-create-an-email-template-for-applicant-tracking-system-ats.md): Create an email template for applicants. - [Hiring lead role capabilities](https://help-peoplehr.theaccessgroup.com/en/articles/11984330-hiring-lead-role-capabilities.md): What is the role of a hiring lead. - [Weekly ATS recap](https://help-peoplehr.theaccessgroup.com/en/articles/12235133-weekly-ats-recap.md): A description of what's included in the weekly ATS recap email. - [Applicant colours in ATS](https://help-peoplehr.theaccessgroup.com/en/articles/12397425-applicant-colours-in-ats.md): What does each colour mean in the ATS - [Applicant Tracking System \(ATS\) overview](https://help-peoplehr.theaccessgroup.com/en/articles/11938063-applicant-tracking-system-ats-overview.md): What is the applicant tracking system. - [Closed vacancy still appears on our website and on job boards](https://help-peoplehr.theaccessgroup.com/en/articles/12050495-closed-vacancy-still-appears-on-our-website-and-on-job-boards.md): A closed job is still showing on our company website. - [Set vacancy or offer approvers](https://help-peoplehr.theaccessgroup.com/en/articles/11836834-set-vacancy-or-offer-approvers.md): What is the difference between vacancy approvers and offer approvers? Which one do I set up. - [Create or request a vacancy in Applicant Tracking System \(ATS\)](https://help-peoplehr.theaccessgroup.com/en/articles/11836579-create-or-request-a-vacancy-in-applicant-tracking-system-ats.md): What should I select on each tab within ATS vacancy information. - [Activate a vacancy](https://help-peoplehr.theaccessgroup.com/en/articles/11836691-activate-a-vacancy.md): How to make a vacancy active. - [Vacancy templates on ATS](https://help-peoplehr.theaccessgroup.com/en/articles/12179897-vacancy-templates-on-ats.md): Every time you post a role this saves to a drop-down list of vacancies to copy from. - [Add questions to a vacancy](https://help-peoplehr.theaccessgroup.com/en/articles/11838498-add-questions-to-a-vacancy.md): Add questions to vacancies. - [Apply for a vacancy](https://help-peoplehr.theaccessgroup.com/en/articles/12020416-apply-for-a-vacancy.md): Submit an application. - [Delete a vacancy](https://help-peoplehr.theaccessgroup.com/en/articles/12115594-delete-a-vacancy.md): Delete a pending vacancy. - [How to attach a document to a vacancy](https://help-peoplehr.theaccessgroup.com/en/articles/12131362-how-to-attach-a-document-to-a-vacancy.md): How to upload a document to a vacancy. - [Remove a vacancy approver](https://help-peoplehr.theaccessgroup.com/en/articles/12136368-remove-a-vacancy-approver.md): How can I remove the access of a user to vacancies. - [Character limit on vacancy questions](https://help-peoplehr.theaccessgroup.com/en/articles/12165281-character-limit-on-vacancy-questions.md): Is there a limit on how many word an applicant can input within the questions field of a vacancy? - [How to change the first page on a vacancy application](https://help-peoplehr.theaccessgroup.com/en/articles/12265350-how-to-change-the-first-page-on-a-vacancy-application.md): How to change the first page on a vacancy application. - [Close a vacancy to new applicants while allowing existing ones to complete audio/video questions](https://help-peoplehr.theaccessgroup.com/en/articles/12303026-close-a-vacancy-to-new-applicants-while-allowing-existing-ones-to-complete-audio-video-questions.md): Allow applicants to complete Audio/Video questions, but stop new applicants from applying Solution suggestion: - [Approve vacancies](https://help-peoplehr.theaccessgroup.com/en/articles/11836852-approve-vacancies.md): Authorise vacancies. - [Set up notifications for vacancies](https://help-peoplehr.theaccessgroup.com/en/articles/12183020-set-up-notifications-for-vacancies.md): Receive notifications when an applicant is added to a new pipeline stage. - [Set up questions requiring video or audio answers](https://help-peoplehr.theaccessgroup.com/en/articles/12020500-set-up-questions-requiring-video-or-audio-answers.md): Set up the questions requiring video answers for a vacancy. - [Create scorecards](https://help-peoplehr.theaccessgroup.com/en/articles/11999834-create-scorecards.md): Create scorecards and use them to score an applicant in different areas. - [Enforce mandatory resume upload](https://help-peoplehr.theaccessgroup.com/en/articles/12131422-enforce-mandatory-resume-upload.md): Uploading CV should be mandatory on the vacancy. - [Add a link to an ATS question](https://help-peoplehr.theaccessgroup.com/en/articles/12140722-add-a-link-to-an-ats-question.md): Is it possible to add a link to the vacancy question. - [Add a video to a job listing](https://help-peoplehr.theaccessgroup.com/en/articles/12276713-add-a-video-to-a-job-listing.md): Adding videos to job adverts. - [Adding a Privacy Notice to application process](https://help-peoplehr.theaccessgroup.com/en/articles/12277100-adding-a-privacy-notice-to-application-process.md): Inputting an Applicant Privacy Notice before applicants submit their Cv's. - [Customise application form in ATS](https://help-peoplehr.theaccessgroup.com/en/articles/12157262-customise-application-form-in-ats.md): Create a customised form in the ATS for people to complete in place of uploading the form. - [Set up questions requiring video or audio answers](https://help-peoplehr.theaccessgroup.com/en/articles/11838448-set-up-questions-requiring-video-or-audio-answers.md): Set up the questions requiring video answers for a vacancy. - [Unable to scroll on vacancy page](https://help-peoplehr.theaccessgroup.com/en/articles/12131367-unable-to-scroll-on-vacancy-page.md): Our ATS is sticking and wont let us Scroll. - [Navigate and use the Applicant Overview page](https://help-peoplehr.theaccessgroup.com/en/articles/12020301-navigate-and-use-the-applicant-overview-page.md): See an overview of applicants who have applied for a vacancy. - [Move or copy individual applicant in ATS](https://help-peoplehr.theaccessgroup.com/en/articles/12020485-move-or-copy-individual-applicant-in-ats.md): Move or copy an applicant record to a different vacancy. - [Applicant point of view of ATS Video Recruit](https://help-peoplehr.theaccessgroup.com/en/articles/11840189-applicant-point-of-view-of-ats-video-recruit.md): How do applicants answer my video questions when applying for a vacancy. - [Review, reject, move or email applicants in bulk](https://help-peoplehr.theaccessgroup.com/en/articles/12020513-review-reject-move-or-email-applicants-in-bulk.md): Download applicants' CVs. - [Accept and hire an application in Applicant Tracking System](https://help-peoplehr.theaccessgroup.com/en/articles/12052561-accept-and-hire-an-application-in-applicant-tracking-system.md): How do I mark an applicant as hired. - [Reject applicants in bulk](https://help-peoplehr.theaccessgroup.com/en/articles/12020537-reject-applicants-in-bulk.md): Reject multiple applicants at the same time. - [Move applicants to Talent Pool in bulk](https://help-peoplehr.theaccessgroup.com/en/articles/12020548-move-applicants-to-talent-pool-in-bulk.md): Move multiple applicants to Talent Pool at the same time. - [Applicant code for an email template](https://help-peoplehr.theaccessgroup.com/en/articles/12180036-applicant-code-for-an-email-template.md): Is there a way for the Applicant Code to be entered as a field whereby the system will pull that data in automatically? - [Send an email invite to answer questions](https://help-peoplehr.theaccessgroup.com/en/articles/11839698-send-an-email-invite-to-answer-questions.md): Sending email invite to answer questions. - [What is in place for blind and visually impaired candidates?](https://help-peoplehr.theaccessgroup.com/en/articles/12292024-what-is-in-place-for-blind-and-visually-impaired-candidates.md): Is PeopleHR as a system fully accessible and tested for accessibility specifically for blind and visually impaired candidates? - [Create a new applicant](https://help-peoplehr.theaccessgroup.com/en/articles/12256620-create-a-new-applicant.md): How can I add an applicant that I received outside of the system into the ATS. - [Delete applicants on ATS](https://help-peoplehr.theaccessgroup.com/en/articles/11961669-delete-applicants-on-ats.md): Auto-delete candidate applications after a certain period of time. - [Schedule an interview with an applicant](https://help-peoplehr.theaccessgroup.com/en/articles/12020469-schedule-an-interview-with-an-applicant.md): Scheduling an interview with applicants and sending them an email invite. - [Sift through applicants in bulk](https://help-peoplehr.theaccessgroup.com/en/articles/12020560-sift-through-applicants-in-bulk.md): Sift through applicants in bulk in ATS. - [Upload applicants' responses to their records on ATS](https://help-peoplehr.theaccessgroup.com/en/articles/12266725-upload-applicants-responses-to-their-records-on-ats.md): Is there a way to receive an email response back to the ATS? - [View the answers to the questions](https://help-peoplehr.theaccessgroup.com/en/articles/12020528-view-the-answers-to-the-questions.md): Checking the answers offered to questions. - [Turn on Indeed and Glassdoor integration](https://help-peoplehr.theaccessgroup.com/en/articles/11836483-turn-on-indeed-and-glassdoor-integration.md): Post vacancies on Indeed and Glassdoor. - [Share ATS vacancies](https://help-peoplehr.theaccessgroup.com/en/articles/12002326-share-ats-vacancies.md): Add vacancies to LinkedIn. - [Integrate PeopleHR and Workable](https://help-peoplehr.theaccessgroup.com/en/articles/12255521-integrate-peoplehr-and-workable.md): How to set up the Integration between PeopleHR and Workable. - [Integrate PeopleHR with Greenhouse](https://help-peoplehr.theaccessgroup.com/en/articles/12165156-integrate-peoplehr-with-greenhouse.md): PeopleHR and Greenhouse integration. - [Create an iframe job board](https://help-peoplehr.theaccessgroup.com/en/articles/12036024-create-an-iframe-job-board.md): Linking vacancies directly from the ATS to the company website. - [Change the background on the RSS feed link](https://help-peoplehr.theaccessgroup.com/en/articles/12180593-change-the-background-on-the-rss-feed-link.md): Change the PeopleHR wallpaper that appears when applying for a vacancy via the RSS feed. - [Allow applicants to apply directly from Indeed](https://help-peoplehr.theaccessgroup.com/en/articles/12019125-allow-applicants-to-apply-directly-from-indeed.md): Applicants are directed to PeopleHR application form rather than applying directly through Indeed. - [Applicant tracking system \(ATS\) RSS feed](https://help-peoplehr.theaccessgroup.com/en/articles/11905076-applicant-tracking-system-ats-rss-feed.md): Embedding internal and external vacancies on the company website through an RSS feed. - [Code samples for the RSS feed not working](https://help-peoplehr.theaccessgroup.com/en/articles/12053003-code-samples-for-the-rss-feed-not-working.md): Vacancies display incorrectly on our website. - [How do I find my Job Board?](https://help-peoplehr.theaccessgroup.com/en/articles/12179482-how-do-i-find-my-job-board.md): How do I access my free job board in the ATS? - [Job advert not showing up on Indeed or Glassdoor](https://help-peoplehr.theaccessgroup.com/en/articles/11836445-job-advert-not-showing-up-on-indeed-or-glassdoor.md): I can't see job adverts on Indeed or Glassdoor. - [Edit the pipeline stages for a vacancy](https://help-peoplehr.theaccessgroup.com/en/articles/12020401-edit-the-pipeline-stages-for-a-vacancy.md): Edit the order of the pipeline stages that future applicants will follow. - [Attach documents to an ATS pipeline stage](https://help-peoplehr.theaccessgroup.com/en/articles/12256169-attach-documents-to-an-ats-pipeline-stage.md): Attach a mandatory form to a pipeline stage. - [Move applicants through pipeline in bulk](https://help-peoplehr.theaccessgroup.com/en/articles/12020553-move-applicants-through-pipeline-in-bulk.md): Move multiple applicants through pipeline at the same time. - [Query on applicant pipeline stages](https://help-peoplehr.theaccessgroup.com/en/articles/11960957-query-on-applicant-pipeline-stages.md): Query on how many people have been in each stage of the pipeline. - [Vacancy status can't be changed from Pending](https://help-peoplehr.theaccessgroup.com/en/articles/12291886-vacancy-status-can-t-be-changed-from-pending.md): On the dropdown menu for 'Status' I only have the option of 'Pending' and there is no 'Draft. - [Error - 'You have already applied for this vacancy'](https://help-peoplehr.theaccessgroup.com/en/articles/12180063-error-you-have-already-applied-for-this-vacancy.md): ATS error Error - 'You have already applied for this vacancy'. - [Where do you find the vacancy URL link?](https://help-peoplehr.theaccessgroup.com/en/articles/12256225-where-do-you-find-the-vacancy-url-link.md): Where do you find the vacancy URL link. - [ATS questions missing when moving an applicant to a different vacancy](https://help-peoplehr.theaccessgroup.com/en/articles/12148699-ats-questions-missing-when-moving-an-applicant-to-a-different-vacancy.md): Data missing after moving applications from one vacancy to another. - [ATS vacancies on website are not showing as a list or a link but show entire vacancy](https://help-peoplehr.theaccessgroup.com/en/articles/12180581-ats-vacancies-on-website-are-not-showing-as-a-list-or-a-link-but-show-entire-vacancy.md): Link vacancies to our external website but in the careers section it is showing the whole vacancy not a list or a link. - [ATS Error: 'Vacancy reference already exists'](https://help-peoplehr.theaccessgroup.com/en/articles/12292119-ats-error-vacancy-reference-already-exists.md): I am trying to add a vacancy reference and it says that the code already exists, but it doesn't. - [Mandatory ATS questions are skipped by applicants](https://help-peoplehr.theaccessgroup.com/en/articles/11984382-mandatory-ats-questions-are-skipped-by-applicants.md): Applicants are bypassing mandatory ATS questions. - [New pipeline not showing with existing vacancies in ATS](https://help-peoplehr.theaccessgroup.com/en/articles/12002173-new-pipeline-not-showing-with-existing-vacancies-in-ats.md): I have created a new pipeline stage in settings on PeopleHR but this is not showing in ATS screen for existing vacancies. - [Send reminders to vacancies' offer approvers](https://help-peoplehr.theaccessgroup.com/en/articles/12277195-send-reminders-to-vacancies-offer-approvers.md): How to send reminders for offer approvers to approve an applicant. - [Apply button on a vacancy is missing](https://help-peoplehr.theaccessgroup.com/en/articles/11905124-apply-button-on-a-vacancy-is-missing.md): Apply button on a vacancy is not showing. - [ATS emails sent from custom domain undelivered](https://help-peoplehr.theaccessgroup.com/en/articles/11960824-ats-emails-sent-from-custom-domain-undelivered.md): ATS emails not delivering. - [ATS Error Offer not approved for the candidate yet](https://help-peoplehr.theaccessgroup.com/en/articles/12304378-ats-error-offer-not-approved-for-the-candidate-yet.md): Error Offer not approved for the candidate yet. - [Verify ATS emails](https://help-peoplehr.theaccessgroup.com/en/articles/12050501-verify-ats-emails.md): In ATS settings, email address shows as unverified. - [Unable to download applicants' documents](https://help-peoplehr.theaccessgroup.com/en/articles/12276818-unable-to-download-applicants-documents.md): Unable to download documents from applicants' records. - [Can you create anonymous surveys for applicants?](https://help-peoplehr.theaccessgroup.com/en/articles/12275693-can-you-create-anonymous-surveys-for-applicants.md): Option to allow applicants to voluntarily complete to an anonymous questionnaire. - [Email templates in ATS are corrupt](https://help-peoplehr.theaccessgroup.com/en/articles/12149870-email-templates-in-ats-are-corrupt.md): Emails are showing as having symbols within them when looking in the applicant files section. - [Check if there's an issue in your mail server](https://help-peoplehr.theaccessgroup.com/en/articles/12397989-check-if-there-s-an-issue-in-your-mail-server.md): What SMTP test tool does PeopleHR recommend? - [Duplicate candidates notifications](https://help-peoplehr.theaccessgroup.com/en/articles/12131887-duplicate-candidates-notifications.md): Is it possible for a notification to be sent to hiring managers if they have an applicant who has already applied for another role. - [How to override job or offer approvers in ATS](https://help-peoplehr.theaccessgroup.com/en/articles/12269127-how-to-override-job-or-offer-approvers-in-ats.md): How to override job or offer approvers in ATS if they are away or unable to approve the vacancies. - [ATS emails not being sent to CC'd email addresses](https://help-peoplehr.theaccessgroup.com/en/articles/12052506-ats-emails-not-being-sent-to-cc-d-email-addresses.md): When CC'd email is applied, the emails are not being sent from the system. - [Users receiving emails regarding ATS notifications](https://help-peoplehr.theaccessgroup.com/en/articles/12156353-users-receiving-emails-regarding-ats-notifications.md): A user receives an email when a new applicant applies. - [User not showing to add to ATS notifications](https://help-peoplehr.theaccessgroup.com/en/articles/12266915-user-not-showing-to-add-to-ats-notifications.md): Admin not showing to add to pipeline notifications. - [Job role history data upload validation message](https://help-peoplehr.theaccessgroup.com/en/articles/11886783-job-role-history-data-upload-validation-message.md): Unable to complete job role history data import due to data loader validation messages. - [Issues configuring the DNS records for ATS emails](https://help-peoplehr.theaccessgroup.com/en/articles/12008384-issues-configuring-the-dns-records-for-ats-emails.md): Issues with the format required on the \_domainkey entry. - [Integration with IDENCY](https://help-peoplehr.theaccessgroup.com/en/articles/12009824-integration-with-idency.md): IDENCY software integration. - [Integrate When I Work with PeopleHR](https://help-peoplehr.theaccessgroup.com/en/articles/12136657-integrate-when-i-work-with-peoplehr.md): How to integrate When I Work with your PeopleHR - [It would be possible to upload CVs in bulk in the ATS system?](https://help-peoplehr.theaccessgroup.com/en/articles/12180072-it-would-be-possible-to-upload-cvs-in-bulk-in-the-ats-system.md): Can I upload files in bulk in the ATS system. - [Is it possible to only accept CV's in PDF format?](https://help-peoplehr.theaccessgroup.com/en/articles/12290910-is-it-possible-to-only-accept-cv-s-in-pdf-format.md): Do we have the possibility to accept only PDF CV's and not other formats for applicants via the ATS? - [Is it possible to add more than one domain within the ATS email settings?](https://help-peoplehr.theaccessgroup.com/en/articles/12292095-is-it-possible-to-add-more-than-one-domain-within-the-ats-email-settings.md): Can we not add more than one domain to the email settings. - [Received email that ATS emails were undelivered](https://help-peoplehr.theaccessgroup.com/en/articles/11883902-received-email-that-ats-emails-were-undelivered.md): Received email saying that ATS emails were undelivered. - [Applicants added without CVs](https://help-peoplehr.theaccessgroup.com/en/articles/12097808-applicants-added-without-cvs.md): No CV shows for applicant. - [Application Tracking System \(ATS\) job board and cookie policy](https://help-peoplehr.theaccessgroup.com/en/articles/12232034-application-tracking-system-ats-job-board-and-cookie-policy.md): The cookie policy for Application Tracking System \(ATS\) - [Applicants not coming across from Indeed](https://help-peoplehr.theaccessgroup.com/en/articles/12008862-applicants-not-coming-across-from-indeed.md): Applicants are not being added to the ATS when sent from Indeed. - [ATS is not pulling jobs through to our company website](https://help-peoplehr.theaccessgroup.com/en/articles/11969674-ats-is-not-pulling-jobs-through-to-our-company-website.md): The ATS is not pulling jobs through to our company website. - [Delete a location on a vacancy](https://help-peoplehr.theaccessgroup.com/en/articles/12290761-delete-a-location-on-a-vacancy.md): How can I delete a location from a vacancy. - [Download applicants' CV in bulk](https://help-peoplehr.theaccessgroup.com/en/articles/12011258-download-applicants-cv-in-bulk.md) - [Employee unable to raise vacancies for other regions](https://help-peoplehr.theaccessgroup.com/en/articles/12291915-employee-unable-to-raise-vacancies-for-other-regions.md): An employee is unable to raise the vacancies for other locations. - [Flag certain questions on the candidate questions that move a candidate straight into a specific stage](https://help-peoplehr.theaccessgroup.com/en/articles/12275896-flag-certain-questions-on-the-candidate-questions-that-move-a-candidate-straight-into-a-specific-stage.md): Flag certain questions on the candidate questions that move a candidate straight into decline. - [Hiring leads are appearing incorrectly](https://help-peoplehr.theaccessgroup.com/en/articles/12276111-hiring-leads-are-appearing-incorrectly.md): The names that appear in the ATS settings are different from those showing on the vacancy. - [Job title in ATS is incorrect or missing](https://help-peoplehr.theaccessgroup.com/en/articles/12158805-job-title-in-ats-is-incorrect-or-missing.md): The job name shows wrong in the Applicant tab. - [Remove rejection options in ATS](https://help-peoplehr.theaccessgroup.com/en/articles/12258948-remove-rejection-options-in-ats.md): Delete the rejection reasons in the ATS drop-down. - [RSS feed error - 'Below is a rendering of the page...'](https://help-peoplehr.theaccessgroup.com/en/articles/12117783-rss-feed-error-below-is-a-rendering-of-the-page.md): 'This page contains the following error... Below is a rendering of the page up to the first error.' - [What is a hiring manager?](https://help-peoplehr.theaccessgroup.com/en/articles/12118029-what-is-a-hiring-manager.md): I cant see anything about what a hiring manager is - [Applicant Tracking System \(ATS\) emails from PeopleHR](https://help-peoplehr.theaccessgroup.com/en/articles/11907358-applicant-tracking-system-ats-emails-from-peoplehr.md): Receiving ATS emails from PeopleHR. - [ATS auto acknowledgement email not sent](https://help-peoplehr.theaccessgroup.com/en/articles/12116347-ats-auto-acknowledgement-email-not-sent.md): ATS is not always sending the auto acknowledgement email that the application has been received. - [Can I amend the vacancy approval email?](https://help-peoplehr.theaccessgroup.com/en/articles/12180118-can-i-amend-the-vacancy-approval-email.md): Can the email notification for vacancy approval be adjusted to include further details regarding the vacancy such as salary. - [Email applicants in bulk](https://help-peoplehr.theaccessgroup.com/en/articles/12020573-email-applicants-in-bulk.md): Send emails to applicants in bulk. - [Send emails to job applicants from the company's address](https://help-peoplehr.theaccessgroup.com/en/articles/11848333-send-emails-to-job-applicants-from-the-company-s-address.md): Set the company's email address as the sender for job applicant emails. - [Unable to delete an ATS email template](https://help-peoplehr.theaccessgroup.com/en/articles/12269427-unable-to-delete-an-ats-email-template.md): Unable to delete the Email template from ATS settings. ## HR Admin - [Manage expenses settings](https://help-peoplehr.theaccessgroup.com/en/articles/11938258-manage-expenses-settings.md): Change how expenses work in our company. - [Manage language settings](https://help-peoplehr.theaccessgroup.com/en/articles/12088224-manage-language-settings.md): Translating subheadings to a different language. - [Perform actions in bulk](https://help-peoplehr.theaccessgroup.com/en/articles/11885663-perform-actions-in-bulk.md): Upload data in bulk. - [Upload data with data loaders](https://help-peoplehr.theaccessgroup.com/en/articles/11885459-upload-data-with-data-loaders.md): Upload data quickly using data loaders in bulk actions with an Excel worksheet template. - [Data loader worksheet validation messages](https://help-peoplehr.theaccessgroup.com/en/articles/11885947-data-loader-worksheet-validation-messages.md): Unable to complete data import due to data loaders validation messages. - [Upload timesheets with Timesheet Uploader plugin](https://help-peoplehr.theaccessgroup.com/en/articles/12011227-upload-timesheets-with-timesheet-uploader-plugin.md): Upload timesheet data in bulk from a CSV file. - [Assign work patterns in bulk](https://help-peoplehr.theaccessgroup.com/en/articles/11706257-assign-work-patterns-in-bulk.md): Assign a work pattern to one or more employees. - [Book holiday in bulk](https://help-peoplehr.theaccessgroup.com/en/articles/11950657-book-holiday-in-bulk.md): Book holiday leave for more employees at once. - [Add a salary deduction in bulk](https://help-peoplehr.theaccessgroup.com/en/articles/11940496-add-a-salary-deduction-in-bulk.md): Add a deduction to one or more employees' salary records. - [Generic worksheet errors](https://help-peoplehr.theaccessgroup.com/en/articles/12116681-generic-worksheet-errors.md): I have errors when doing a bulk upload. - [Generic worksheet validation messages](https://help-peoplehr.theaccessgroup.com/en/articles/11885968-generic-worksheet-validation-messages.md): Unable to complete data upload due to data loader validation messages. - [Manager access to Bulk Actions](https://help-peoplehr.theaccessgroup.com/en/articles/12106160-manager-access-to-bulk-actions.md): Why are managers able to use Bulk Actions. - [Add salary entitlements in bulk](https://help-peoplehr.theaccessgroup.com/en/articles/11940464-add-salary-entitlements-in-bulk.md): Add an entitlement perk to one or more employees' salaries. - [Change direct manager and additional manager in bulk](https://help-peoplehr.theaccessgroup.com/en/articles/11951032-change-direct-manager-and-additional-manager-in-bulk.md): Assign direct manager and additional manager in bulk. - [Data loaders instructions](https://help-peoplehr.theaccessgroup.com/en/articles/11885845-data-loaders-instructions.md): Tips for a successful upload of data with data loaders in bulk actions. - [Holiday booked in bulk not showing for all employees](https://help-peoplehr.theaccessgroup.com/en/articles/12179390-holiday-booked-in-bulk-not-showing-for-all-employees.md): Bulk action doesn't work when booking staff's holidays. - [Right to work data upload validation message](https://help-peoplehr.theaccessgroup.com/en/articles/11892292-right-to-work-data-upload-validation-message.md): Unable to complete right to work data import due to data loader validation messages. - [Sickness data upload validation message](https://help-peoplehr.theaccessgroup.com/en/articles/11886661-sickness-data-upload-validation-message.md): Unable to complete sickness data import due to data loader validation messages. - [Update other event entitlements in bulk](https://help-peoplehr.theaccessgroup.com/en/articles/11905187-update-other-event-entitlements-in-bulk.md): Update other event entitlements in for more employees in one go. - [Update salary amount in bulk](https://help-peoplehr.theaccessgroup.com/en/articles/11940511-update-salary-amount-in-bulk.md): Change salaries in bulk actions without an Excel worksheet. - [Bulk actions error - 'Self service should be off for the company.'](https://help-peoplehr.theaccessgroup.com/en/articles/12276763-bulk-actions-error-self-service-should-be-off-for-the-company.md): When uploading data in bulk, I get this error message. - [Bulk employee data upload validation messages](https://help-peoplehr.theaccessgroup.com/en/articles/11885993-bulk-employee-data-upload-validation-messages.md): Unable to complete employee data import due to data loader validation messages. - [Error: 'Total Employees should not exceed Total Licensed'](https://help-peoplehr.theaccessgroup.com/en/articles/12053020-error-total-employees-should-not-exceed-total-licensed.md): Unable to update employees in bulk error “Total Employees \(Existing + Number of employees in upload file\) should not exceed Total Licensed. - [Back-to-work data loader will not validate](https://help-peoplehr.theaccessgroup.com/en/articles/12277021-back-to-work-data-loader-will-not-validate.md): Our back-to-work data loader will not validate as it is coming up with multiple errors. - [Bulk Upload Pre-Processing Validations Error](https://help-peoplehr.theaccessgroup.com/en/articles/11950834-bulk-upload-pre-processing-validations-error.md): Pre-Processing Validations Error. - [Training added through bulk actions is greyed out](https://help-peoplehr.theaccessgroup.com/en/articles/12276827-training-added-through-bulk-actions-is-greyed-out.md): When trying to add training in bulk this is presenting a greyed out screen with a whirling wheel. - [Logbook data upload validation message](https://help-peoplehr.theaccessgroup.com/en/articles/11886296-logbook-data-upload-validation-message.md): Unable to complete logbook data import due to data loader validation messages. - [Logbook Bulk Upload Error: 'All expected columns should be available in LogbookData worksheet at required position'](https://help-peoplehr.theaccessgroup.com/en/articles/12002270-logbook-bulk-upload-error-all-expected-columns-should-be-available-in-logbookdata-worksheet-at-required-position.md): Errors when uploading training and benefits logbook data via a spreadsheet. Unable to book upload a logbook file. - [Logbook data load not updating existing logbooks](https://help-peoplehr.theaccessgroup.com/en/articles/12269320-logbook-data-load-not-updating-existing-logbooks.md): Update added an additional line to the logbook and did not replace the old outdated data. - [How to avoid errors when uploading logbook data in bulk](https://help-peoplehr.theaccessgroup.com/en/articles/11930422-how-to-avoid-errors-when-uploading-logbook-data-in-bulk.md): How to format the logbook data spreadsheet correctly. - [Logbook data loader won't validate](https://help-peoplehr.theaccessgroup.com/en/articles/12001924-logbook-data-loader-won-t-validate.md): Validation status is saying we have multiple things wrong with the template. - [Background checks data upload validation message](https://help-peoplehr.theaccessgroup.com/en/articles/11892269-background-checks-data-upload-validation-message.md): Unable to complete background checks data import due to data loader validation messages. - [Holiday data upload validation message](https://help-peoplehr.theaccessgroup.com/en/articles/11886360-holiday-data-upload-validation-message.md): Unable to complete holiday data import due to data loader validation messages. - [Bulk upload other events](https://help-peoplehr.theaccessgroup.com/en/articles/11999783-bulk-upload-other-events.md): Book other event for all employees. - [Other event data upload validation message](https://help-peoplehr.theaccessgroup.com/en/articles/11886445-other-event-data-upload-validation-message.md): Unable to complete other event data import due to data loader validation messages. - [Bank detail data upload validation message](https://help-peoplehr.theaccessgroup.com/en/articles/11886715-bank-detail-data-upload-validation-message.md): Unable to complete bank detail data import due to data loader validation messages. - [Bulk actions error - 'Invalid file name'](https://help-peoplehr.theaccessgroup.com/en/articles/11985096-bulk-actions-error-invalid-file-name.md): Error: Invalid File name. File name should be in "SubDomain Name"\_SalaryData.xls format \(case-sensitive\) - [Salary data upload validation message](https://help-peoplehr.theaccessgroup.com/en/articles/11886749-salary-data-upload-validation-message.md): Unable to complete salary data import due to data loader validation messages. - [Bulk actions - Employee settings](https://help-peoplehr.theaccessgroup.com/en/articles/12097840-bulk-actions-employee-settings.md): How do I make changes to a group of employees. - [Update notice period for all employees](https://help-peoplehr.theaccessgroup.com/en/articles/12266931-update-notice-period-for-all-employees.md): How to update the notice period in bulk. - [Change the holiday duration for holidays that were uploaded in bulk actions](https://help-peoplehr.theaccessgroup.com/en/articles/12254142-change-the-holiday-duration-for-holidays-that-were-uploaded-in-bulk-actions.md): Holidays are not showing the correct duration hours. - [Change the holiday duration for holidays that were uploaded in bulk actions](https://help-peoplehr.theaccessgroup.com/en/articles/12238558-change-the-holiday-duration-for-holidays-that-were-uploaded-in-bulk-actions.md): Holidays are not showing the correct duration hours. - [Upload documents to employees in bulk](https://help-peoplehr.theaccessgroup.com/en/articles/11931039-upload-documents-to-employees-in-bulk.md): Upload documents to one or more employees. - [Duplicated documents when bulk uploading](https://help-peoplehr.theaccessgroup.com/en/articles/12235485-duplicated-documents-when-bulk-uploading.md): Uploaded one document on users record and showing as being uploaded twice. - [Emergency contact data upload validation message](https://help-peoplehr.theaccessgroup.com/en/articles/11886704-emergency-contact-data-upload-validation-message.md): Unable to complete emergency contact data import due to data loader validation messages. - [Maternity or paternity data upload validation message](https://help-peoplehr.theaccessgroup.com/en/articles/11892311-maternity-or-paternity-data-upload-validation-message.md): Unable to complete maternity or paternity data import due to data loader validation messages. - [System settings areas](https://help-peoplehr.theaccessgroup.com/en/articles/11686748-system-settings-areas.md): Assigning access to the settings area for a specific location. - [Flexible benefits](https://help-peoplehr.theaccessgroup.com/en/articles/11993336-flexible-benefits.md): How do I set up flexible benefits for my company. - [Set up default holiday settings](https://help-peoplehr.theaccessgroup.com/en/articles/12019713-set-up-default-holiday-settings.md): Holiday settings location. - [Delete holiday templates](https://help-peoplehr.theaccessgroup.com/en/articles/12052802-delete-holiday-templates.md): How to delete public holiday templates no longer in use. - [Include or exclude Other Events on Non-Working days](https://help-peoplehr.theaccessgroup.com/en/articles/12033564-include-or-exclude-other-events-on-non-working-days.md): System counting non-working days on Other Events. - [Set default company values](https://help-peoplehr.theaccessgroup.com/en/articles/12292610-set-default-company-values.md): Where do I set up default company values. - [Set a default holiday template for each location](https://help-peoplehr.theaccessgroup.com/en/articles/12131834-set-a-default-holiday-template-for-each-location.md): The employees need to pull the public holidays for their location straight away. - [Appraisal due tasks are being shown in recap emails](https://help-peoplehr.theaccessgroup.com/en/articles/12149667-appraisal-due-tasks-are-being-shown-in-recap-emails.md): The system is generating an appraisal due notification on the weekly recap email. - [Weekly Manager Email](https://help-peoplehr.theaccessgroup.com/en/articles/11960782-weekly-manager-email.md): Automatic email to Manager. - [Set up a daily recap email](https://help-peoplehr.theaccessgroup.com/en/articles/11950978-set-up-a-daily-recap-email.md): What's included in the daily recap emails sent to admins. - [Daily recap email not sending](https://help-peoplehr.theaccessgroup.com/en/articles/12052932-daily-recap-email-not-sending.md): Daily admin email is turned on but no admin is receiving any emails. - [Employee weekly recap email](https://help-peoplehr.theaccessgroup.com/en/articles/12131284-employee-weekly-recap-email.md): Setting up a weekly recap email for employees. - [Set up holiday reminder email](https://help-peoplehr.theaccessgroup.com/en/articles/12277111-set-up-holiday-reminder-email.md): set up holiday reminder emails. - [Set up Multi-Authorisation Workflows](https://help-peoplehr.theaccessgroup.com/en/articles/11681001-set-up-multi-authorisation-workflows.md): Set up approval workflows, specifying users to approve holidays and other transactions. - [Change logbook authoriser](https://help-peoplehr.theaccessgroup.com/en/articles/12008740-change-logbook-authoriser.md): How to change the logbook's authoriser to progress the logbook. - [Employee's holiday request is going to the wrong manager](https://help-peoplehr.theaccessgroup.com/en/articles/11893117-employee-s-holiday-request-is-going-to-the-wrong-manager.md): Holiday requests are not sent to the correct approver. - [I can't create an authorisation rule](https://help-peoplehr.theaccessgroup.com/en/articles/12033549-i-can-t-create-an-authorisation-rule.md): I don't have the + button to create new authorisation rule. - [Manage holiday approval process for an employee](https://help-peoplehr.theaccessgroup.com/en/articles/11907512-manage-holiday-approval-process-for-an-employee.md): Employees approve their own requests. - [Requests not going to the line manager](https://help-peoplehr.theaccessgroup.com/en/articles/12052987-requests-not-going-to-the-line-manager.md): When submitting a request, this is not going to user's line manager, but to their manager's manager. - [Second line approval](https://help-peoplehr.theaccessgroup.com/en/articles/12115650-second-line-approval.md): If second line approval is turned on will any notification be sent out. - [Submitted by in Authorisation rules](https://help-peoplehr.theaccessgroup.com/en/articles/12032849-submitted-by-in-authorisation-rules.md): Setup authorisation rules for reporting lines above manager. - [Add approvers for multi-authorisation workflows](https://help-peoplehr.theaccessgroup.com/en/articles/11983494-add-approvers-for-multi-authorisation-workflows.md): How to add multiple users to approve requests. - [Allow employees to approve their own holidays](https://help-peoplehr.theaccessgroup.com/en/articles/12089324-allow-employees-to-approve-their-own-holidays.md): How to allow employees to approve their own holidays. - [Approval type - Approve in order specified](https://help-peoplehr.theaccessgroup.com/en/articles/12292881-approval-type-approve-in-order-specified.md): How does the approve in order specificed authorisation rule work. - [Change approvers order for authorisation rules](https://help-peoplehr.theaccessgroup.com/en/articles/12050113-change-approvers-order-for-authorisation-rules.md): How to amend the order in which approvers will receive the requests. - [Create authorisation rules for expenses of different amounts ​](https://help-peoplehr.theaccessgroup.com/en/articles/13610591-create-authorisation-rules-for-expenses-of-different-amounts.md): How can I create authorisation rules so that anything more than £100 goes to HR for approval and anything less goes to their manager. - [Create authorisation rule for specific other event reason](https://help-peoplehr.theaccessgroup.com/en/articles/15083190-create-authorisation-rule-for-specific-other-event-reason.md): Authorisation rules for specific other events. - [License settings](https://help-peoplehr.theaccessgroup.com/en/articles/11993280-license-settings.md): What you'll find in the Licenses tab. - [Authorisation Workflow license](https://help-peoplehr.theaccessgroup.com/en/articles/11681080-authorisation-workflow-license.md): How do I know if I have the Authorisation Workflow license. - [Check the logbook designer license](https://help-peoplehr.theaccessgroup.com/en/articles/11703631-check-the-logbook-designer-license.md): Have I got the correct license to use Logbook Designer. Do we have the Designer License to add Logbook fields. - [How to activate or deactivate licences](https://help-peoplehr.theaccessgroup.com/en/articles/11984298-how-to-activate-or-deactivate-licences.md): Turn on or off a license. - [Report Writer license](https://help-peoplehr.theaccessgroup.com/en/articles/12131799-report-writer-license.md): I would like to be able to create my own reports. - [Can't delete Thanks badges](https://help-peoplehr.theaccessgroup.com/en/articles/12052706-can-t-delete-thanks-badges.md): Can't delete Thanks categories. - [Give thanks](https://help-peoplehr.theaccessgroup.com/en/articles/11696859-give-thanks.md): Getting more engagement from employees with the thanks feature. - [Turn off the Thanks feature](https://help-peoplehr.theaccessgroup.com/en/articles/12254192-turn-off-the-thanks-feature.md): Can we remove the Thanks option for our staff. - [Unable to upload photo to a thanks badge](https://help-peoplehr.theaccessgroup.com/en/articles/12255495-unable-to-upload-photo-to-a-thanks-badge.md): I am trying to upload a photo to a new thanks badge and the file is in PNG format but the system is not recognizing it. - [Can't submit a thanks badge](https://help-peoplehr.theaccessgroup.com/en/articles/12275936-can-t-submit-a-thanks-badge.md): When trying to submit a Thanks badge it doesn’t move to the next section. - [Validating sort code and bank account](https://help-peoplehr.theaccessgroup.com/en/articles/12259134-validating-sort-code-and-bank-account.md): Add regex formulas for sort code and bank account to enable validation for these 2 fields. - [Change the default probation period](https://help-peoplehr.theaccessgroup.com/en/articles/12116668-change-the-default-probation-period.md): I want to change the probation period. - [Change the theme colour](https://help-peoplehr.theaccessgroup.com/en/articles/12097772-change-the-theme-colour.md): Set theme colour. - [Create custom fields](https://help-peoplehr.theaccessgroup.com/en/articles/11703393-create-custom-fields.md): Record additional information in employee records. Record gender, ethnicity, religion or sexual orientation within People HR. - [Disable comments on the Outlook calendar](https://help-peoplehr.theaccessgroup.com/en/articles/12158284-disable-comments-on-the-outlook-calendar.md): Is there a way to stop showing holiday comments on the outlook calendar? - [Hide other events reasons on the company planner](https://help-peoplehr.theaccessgroup.com/en/articles/12089517-hide-other-events-reasons-on-the-company-planner.md): Hiding other events reasons. - [Preview documents in browser setup](https://help-peoplehr.theaccessgroup.com/en/articles/12052611-preview-documents-in-browser-setup.md): Give employees access to view documents in the browser. - [Other event reason has disappeared from Calendar Feed button](https://help-peoplehr.theaccessgroup.com/en/articles/12266382-other-event-reason-has-disappeared-from-calendar-feed-button.md): Other event reason has disappeared from Calendar Feed button in company planner. - [Validating Company NI or SSN](https://help-peoplehr.theaccessgroup.com/en/articles/12089600-validating-company-ni-or-ssn.md): Entering an employees national insurance number and it's showing invalid. - [View and change company logo](https://help-peoplehr.theaccessgroup.com/en/articles/11970065-view-and-change-company-logo.md): Where to view your company logo and how to change it. - [Company news feed settings and publishing](https://help-peoplehr.theaccessgroup.com/en/articles/11907393-company-news-feed-settings-and-publishing.md): Set up a company news feed with videos. - [Delete expense category tag](https://help-peoplehr.theaccessgroup.com/en/articles/12117809-delete-expense-category-tag.md): How to delete a category tag on expenses. - [Disable expenses feature](https://help-peoplehr.theaccessgroup.com/en/articles/12159424-disable-expenses-feature.md): How to disable expenses module. Turning off the expenses module - [Turn off the access to the Contacts tab](https://help-peoplehr.theaccessgroup.com/en/articles/12158789-turn-off-the-access-to-the-contacts-tab.md): Turn off the access to the Contacts tab for managers without losing access to emergency contact and home address details. - [Manager can not upload document](https://help-peoplehr.theaccessgroup.com/en/articles/12033664-manager-can-not-upload-document.md): How to grant managers access to upload documents in their employee's profile. - [Check managers permissions to ensure they only see their direct reports salary](https://help-peoplehr.theaccessgroup.com/en/articles/12052386-check-managers-permissions-to-ensure-they-only-see-their-direct-reports-salary.md): Ensure managers can only view the salary of employees who report to them. - [Employee and manager settings](https://help-peoplehr.theaccessgroup.com/en/articles/11993243-employee-and-manager-settings.md): How do I manage what employees and managers can view. - [New starter employee data capture](https://help-peoplehr.theaccessgroup.com/en/articles/12050519-new-starter-employee-data-capture.md): Allow new starters to enter their details. - [Different language for timesheets](https://help-peoplehr.theaccessgroup.com/en/articles/12290971-different-language-for-timesheets.md): Languages showing incorrectly in PeopleHR. - [Disable the chat function](https://help-peoplehr.theaccessgroup.com/en/articles/12156861-disable-the-chat-function.md): How to disable the chat function on the mobile app. - [System notifications overview and settings](https://help-peoplehr.theaccessgroup.com/en/articles/11905469-system-notifications-overview-and-settings.md): Does People HR have a function that sends a notification to admins when an employee changes their bank details or address. - [Run Access Payroll Services plugin](https://help-peoplehr.theaccessgroup.com/en/articles/12179462-run-access-payroll-services-plugin.md): Extract the information you require and send it to our Access Payroll Services to process your payroll. - [Run Access Payroll Extract plugin](https://help-peoplehr.theaccessgroup.com/en/articles/12149627-run-access-payroll-extract-plugin.md): What to enter in the start and end fields for the Access Payroll extractor tool. - [Can we change the time when the Missed Time Report sends the email?](https://help-peoplehr.theaccessgroup.com/en/articles/12269338-can-we-change-the-time-when-the-missed-time-report-sends-the-email.md): Missed clock report email sending out at the wrong time. - [Can we stop plugin emails?](https://help-peoplehr.theaccessgroup.com/en/articles/12140929-can-we-stop-plugin-emails.md): Too many time and attendance sync emails being received. - [Error: 'Time Intervals are not in sequense'](https://help-peoplehr.theaccessgroup.com/en/articles/11950621-error-time-intervals-are-not-in-sequense.md): Failed time and attendance sync. - [Limit of clocking machines](https://help-peoplehr.theaccessgroup.com/en/articles/12187540-limit-of-clocking-machines.md): What's the limit of clocking machines that can be linked to PeopleHR. - [Overnight shift workers using Idency](https://help-peoplehr.theaccessgroup.com/en/articles/12157235-overnight-shift-workers-using-idency.md): When our overnight shift workers clock in/out on the Idency machine, this is not correctly transferred to PHR. - [Payslip loader Plugin Error - 'Oops... Something's not right!'](https://help-peoplehr.theaccessgroup.com/en/articles/11970097-payslip-loader-plugin-error-oops-something-s-not-right.md): Payslip loader is stuck on submitted and displaying an error: Oops... Something's not right! - [Payslip loader plugin not working](https://help-peoplehr.theaccessgroup.com/en/articles/11984312-payslip-loader-plugin-not-working.md): We are changing payroll providers and I just trialed the plugin payroll uploader with the new payslips and it doesn't work. - [Payslips are being uploaded as PNGs instead of PDFs](https://help-peoplehr.theaccessgroup.com/en/articles/12180140-payslips-are-being-uploaded-as-pngs-instead-of-pdfs.md): Payslips from the Payslip loader or Sage tool are being uploaded as PNGs instead of PDFs. - [Public holiday txt file required format](https://help-peoplehr.theaccessgroup.com/en/articles/12269210-public-holiday-txt-file-required-format.md): The required txt file format for the show public holidays. - [Redirect Plugin emails to another admin](https://help-peoplehr.theaccessgroup.com/en/articles/12265270-redirect-plugin-emails-to-another-admin.md): Is it possible for the email confirming that the Schedule was processed successfully to be redirected to a different admin. - [Timesheet exception report error: 'Could not find part of the path'](https://help-peoplehr.theaccessgroup.com/en/articles/12258891-timesheet-exception-report-error-could-not-find-part-of-the-path.md): 'Could not find part of the path' error when running the Timesheet exception tool. - [Backup data with Offline Backup Tool plugin](https://help-peoplehr.theaccessgroup.com/en/articles/11711387-backup-data-with-offline-backup-tool-plugin.md): Download data in bulk with the Offline Backup plugin. - [Failing to upload payslips](https://help-peoplehr.theaccessgroup.com/en/articles/11938099-failing-to-upload-payslips.md): Error messages: Document is already present, Invalid employee name or ID and Format not supported. - [How do I stop employees that are on annual leave from appearing on the Missed Time Report](https://help-peoplehr.theaccessgroup.com/en/articles/12275965-how-do-i-stop-employees-that-are-on-annual-leave-from-appearing-on-the-missed-time-report.md): When we run a missed time report we are getting all the employees that have taken holiday appearing on it. - [How to stop receiving failed plugin request emails for different admins](https://help-peoplehr.theaccessgroup.com/en/articles/12140878-how-to-stop-receiving-failed-plugin-request-emails-for-different-admins.md): I get many emails saying Your job failed to process, for requests submitted by another admin. - [Limit the number of plugin emails](https://help-peoplehr.theaccessgroup.com/en/articles/12291893-limit-the-number-of-plugin-emails.md): I want to only receive failed plugin request emails. - [Plugins overview](https://help-peoplehr.theaccessgroup.com/en/articles/11711323-plugins-overview.md): All the available plugin options in PeopleHR. - [Schedule plugin to repeat](https://help-peoplehr.theaccessgroup.com/en/articles/11711289-schedule-plugin-to-repeat.md): How to automate these backups using the Plugin tool. - [Run Timesheet Exception Report tool](https://help-peoplehr.theaccessgroup.com/en/articles/12000365-run-timesheet-exception-report-tool.md): Generate the Timesheet Exception report. - [SFTP error - 'Failed to upload file to remote destination'](https://help-peoplehr.theaccessgroup.com/en/articles/12275904-sftp-error-failed-to-upload-file-to-remote-destination.md): SFTP error Failed to upload file to remote destination - [SFTP exporter failing. Error: ' Invalid private key file'](https://help-peoplehr.theaccessgroup.com/en/articles/12131456-sftp-exporter-failing-error-invalid-private-key-file.md): Error: 'Invalid private key file' - [Upload payslips and P60s with the Payslip Loader plugin](https://help-peoplehr.theaccessgroup.com/en/articles/11883138-upload-payslips-and-p60s-with-the-payslip-loader-plugin.md): Bulk upload payslips in .PDF format into employee documents. - [Offline back up error 'Failed to create artifacts. System.Threading.ThreadAbortException'](https://help-peoplehr.theaccessgroup.com/en/articles/12276679-offline-back-up-error-failed-to-create-artifacts-system-threading-threadabortexception.md): Offline back up is showing an error 'Failed to create artifacts. System.Threading.ThreadAbortException' - [Build queries for Timesheet Report plugin](https://help-peoplehr.theaccessgroup.com/en/articles/11984403-build-queries-for-timesheet-report-plugin.md): Queries for the Timesheet Report plugin. - [Run the Timesheet Report plugin](https://help-peoplehr.theaccessgroup.com/en/articles/11749071-run-the-timesheet-report-plugin.md): What data can I include in a timesheet report? - [Working times not showing on Timesheet Report](https://help-peoplehr.theaccessgroup.com/en/articles/12149597-working-times-not-showing-on-timesheet-report.md): Times are recorded in the planner but not pulling through to the Timesheet Report plugin. - [Timesheet report error - 'Employees Data Query was not properly initialized'](https://help-peoplehr.theaccessgroup.com/en/articles/12019232-timesheet-report-error-employees-data-query-was-not-properly-initialized.md): Failed to run the timesheet report due to error message - [Timesheet report failing due to timeout](https://help-peoplehr.theaccessgroup.com/en/articles/12136724-timesheet-report-failing-due-to-timeout.md): The timesheet report is timing out. - [Timesheet report is rounding incorrectly](https://help-peoplehr.theaccessgroup.com/en/articles/12254630-timesheet-report-is-rounding-incorrectly.md): Timesheet report is not rounding to the nearest 15 minutes. - [Timesheet report showing as text file instead of excel](https://help-peoplehr.theaccessgroup.com/en/articles/12269170-timesheet-report-showing-as-text-file-instead-of-excel.md): When running or repeating the timesheet report plugin, the results are no longer generating excel files, but text files on a notepad. - [Timesheet report is showing unpaid leave as paid](https://help-peoplehr.theaccessgroup.com/en/articles/12275986-timesheet-report-is-showing-unpaid-leave-as-paid.md): Other Event unpaid leave is showing as Paid even though it has not been added to the paid events section. - [Timesheet Report showing duplicated entries](https://help-peoplehr.theaccessgroup.com/en/articles/12276709-timesheet-report-showing-duplicated-entries.md): Detailed Timesheet Report is pulling through duplicates. - [Timesheet report is not correctly deducting breaks](https://help-peoplehr.theaccessgroup.com/en/articles/12277106-timesheet-report-is-not-correctly-deducting-breaks.md): Breaks are not being deducted correctly within the timesheet report. - [Working hours appear as 7.5 on Timesheet Report](https://help-peoplehr.theaccessgroup.com/en/articles/12238082-working-hours-appear-as-7-5-on-timesheet-report.md): The basic hours for a shift appear as 7.5 but it should be 8 hours on the Timesheet report. - [Run a report to show all overtime over the past 2 years for one employee](https://help-peoplehr.theaccessgroup.com/en/articles/12290965-run-a-report-to-show-all-overtime-over-the-past-2-years-for-one-employee.md): Run a report to show all overtime over the past 2 years for one employee. - [Holidays not pulling through to the Timesheet report](https://help-peoplehr.theaccessgroup.com/en/articles/12019654-holidays-not-pulling-through-to-the-timesheet-report.md): Error on plugin report, holidays are not pulling through to the report. - [Overtime not showing correctly in the Timesheet Report](https://help-peoplehr.theaccessgroup.com/en/articles/12183062-overtime-not-showing-correctly-in-the-timesheet-report.md): Timesheet report is not showing overtime correctly. - [Public holiday data missing from timesheet report](https://help-peoplehr.theaccessgroup.com/en/articles/12269106-public-holiday-data-missing-from-timesheet-report.md): Public holiday information not pulling across to our timesheet report. - [Timesheet report showing incorrect information](https://help-peoplehr.theaccessgroup.com/en/articles/11984395-timesheet-report-showing-incorrect-information.md): Timesheet report showing the correct contracted hours in summarised report - [Plugins error - 'Could not find part of the path'](https://help-peoplehr.theaccessgroup.com/en/articles/12141069-plugins-error-could-not-find-part-of-the-path.md): Slack plugin has failed stating the error 'Could not find part of the path - [Failed Payslip Loader - Error: 'Document is already present'](https://help-peoplehr.theaccessgroup.com/en/articles/12116402-failed-payslip-loader-error-document-is-already-present.md): Failing Payslip Loader in Plugins. - [PeopleHR: Time Attendance Sync error: 'Unable to connect to the device'](https://help-peoplehr.theaccessgroup.com/en/articles/12032879-peoplehr-time-attendance-sync-error-unable-to-connect-to-the-device.md): Failed Time Attendance Sync in plugins generates the error message: Unable to connect to the device - error code 2. - [Error: 'Access denied' when trying to download Plugin request](https://help-peoplehr.theaccessgroup.com/en/articles/11999387-error-access-denied-when-trying-to-download-plugin-request.md): Error : Access denied when clicking download on plugin request When I go to access the download failed file it is saying Access denied - [Multiple plugin requests stuck on submitted](https://help-peoplehr.theaccessgroup.com/en/articles/11948471-multiple-plugin-requests-stuck-on-submitted.md): Plugin requests are stuck on submitted or in progress status. - [Error: plugins.peoplehr.net](https://help-peoplehr.theaccessgroup.com/en/articles/15029854-error-plugins-peoplehr-net.md): A plugin failed to run because the uploaded file is too large. - [Error: Unable to access the Plugins tab](https://help-peoplehr.theaccessgroup.com/en/articles/15029928-error-unable-to-access-the-plugins-tab.md): The Plugins tab does not load or opens incorrectly. ## API & Integrations - [What is an API?](https://help-peoplehr.theaccessgroup.com/en/articles/11711127-what-is-an-api.md): Application Programming Interface \(API\) overview. - [Create an API key](https://help-peoplehr.theaccessgroup.com/en/articles/11711110-create-an-api-key.md): Generate an Application Programming Interface \(API\) key from PeopleHR. - [Software products integrating with PeopleHR via Application Programming Interface \(API\)](https://help-peoplehr.theaccessgroup.com/en/articles/11711140-software-products-integrating-with-peoplehr-via-application-programming-interface-api.md): PeopleHR API integrations with other software products. Pull information from PeopleHR to another software via API. - [Application Programming Interface \(API\) documentation](https://help-peoplehr.theaccessgroup.com/en/articles/11961727-application-programming-interface-api-documentation.md): The full Application Programming Interface \(API\) documentation in Swagger format. - [Email Inbox - Store emails in employee records as documents](https://help-peoplehr.theaccessgroup.com/en/articles/11983999-email-inbox-store-emails-in-employee-records-as-documents.md): How to send an email, as a document, to an employee record in PeopleHR. - [Export work pattern details by API](https://help-peoplehr.theaccessgroup.com/en/articles/12147151-export-work-pattern-details-by-api.md): Pulling work pattern detail by API. - [Application Programming Interface \(API\) HTML examples](https://help-peoplehr.theaccessgroup.com/en/articles/12235182-application-programming-interface-api-html-examples.md): Examples of using PeopleHR Application Programming Interface \(API\) from within your HTML code. - [Assignment Project API](https://help-peoplehr.theaccessgroup.com/en/articles/12276773-assignment-project-api.md): Available API calls for assignment projects. - [Create an API key to pull down only salary perks](https://help-peoplehr.theaccessgroup.com/en/articles/12265280-create-an-api-key-to-pull-down-only-salary-perks.md): Build something that separates the data so no basic salary can be pulled. - [Turn off Indeed and Glassdoor integration](https://help-peoplehr.theaccessgroup.com/en/articles/12149589-turn-off-indeed-and-glassdoor-integration.md): How to turn off the link with Indeed and Glassdoor. - [Webhooks Detail](https://help-peoplehr.theaccessgroup.com/en/articles/12052576-webhooks-detail.md): When adding a new starter to PeopleHR it automatically sends that information to create their Microsoft account. - [Star Payroll integration](https://help-peoplehr.theaccessgroup.com/en/articles/12292844-star-payroll-integration.md): How to transfer data from PeopleHR to Star Payroll. - [Earnie Payroll integration](https://help-peoplehr.theaccessgroup.com/en/articles/12269253-earnie-payroll-integration.md): How to link Earnie Payroll to PeopleHR. - [Run Payescape Payroll plugin](https://help-peoplehr.theaccessgroup.com/en/articles/12231290-run-payescape-payroll-plugin.md): Extract the information to import it into the Payescape Payroll system - [Upload payslips from Star Payroll](https://help-peoplehr.theaccessgroup.com/en/articles/12398034-upload-payslips-from-star-payroll.md): How do I upload my payslips from Star Payroll into PeopleHR. - [Integrate PeopleHR and Sage 50 Payroll](https://help-peoplehr.theaccessgroup.com/en/articles/11907853-integrate-peoplehr-and-sage-50-payroll.md): PeopleHR integration with Sage 50 Payroll. - [Generate Sage payslips](https://help-peoplehr.theaccessgroup.com/en/articles/11883206-generate-sage-payslips.md): Produce Sage payslip in PDF format. - [Sage integration tool is not working, needs an update](https://help-peoplehr.theaccessgroup.com/en/articles/12052313-sage-integration-tool-is-not-working-needs-an-update.md): Error: Database engine is the wrong version for this version of the SDO - [Locate Sage settings file](https://help-peoplehr.theaccessgroup.com/en/articles/12266195-locate-sage-settings-file.md): Where are the Sage settings saved. - [Sage integration salary calculation](https://help-peoplehr.theaccessgroup.com/en/articles/12266298-sage-integration-salary-calculation.md): How does the Sage integration tool calculate salary. - [The Save button isn't showing within the sage integration tool settings](https://help-peoplehr.theaccessgroup.com/en/articles/12275994-the-save-button-isn-t-showing-within-the-sage-integration-tool-settings.md): No option to save when in the settings of the integration tool. - [Error: 'Employee USERNAME does not exist in Sage.'](https://help-peoplehr.theaccessgroup.com/en/articles/12291935-error-employee-username-does-not-exist-in-sage.md): Error: Employee USERNAME does not exist in Sage. - [Send address details to Sage](https://help-peoplehr.theaccessgroup.com/en/articles/12291995-send-address-details-to-sage.md): Connect the address section to our Sage Payroll. - [Error: 'System.OurOfMemoryException'](https://help-peoplehr.theaccessgroup.com/en/articles/12292027-error-system-ourofmemoryexception.md): System.OurOfMemoryException error when running the Sage integration tool. - [Set up Sage integration for other employees](https://help-peoplehr.theaccessgroup.com/en/articles/12292114-set-up-sage-integration-for-other-employees.md): I want multiple people to have the Sage integration. - [Run SFTP Exporter plugin](https://help-peoplehr.theaccessgroup.com/en/articles/11711250-run-sftp-exporter-plugin.md): Export queries directly into a file on the local computer. - [Run Time Attendance Sync plugin](https://help-peoplehr.theaccessgroup.com/en/articles/11938104-run-time-attendance-sync-plugin.md): Import click-in and clock-out data with the Time Attendance Sync plugin. - [Run Slack Sync plugin](https://help-peoplehr.theaccessgroup.com/en/articles/12049798-run-slack-sync-plugin.md): Get useful PeopleHR announcements directly to your Slack channel. - [Run Missed Time Report plugin](https://help-peoplehr.theaccessgroup.com/en/articles/12089052-run-missed-time-report-plugin.md): Send reports to managers showing who in their team have missed their clock in. - [Sage payslips not uploading](https://help-peoplehr.theaccessgroup.com/en/articles/12158257-sage-payslips-not-uploading.md): Goes through the process and says completed, but no payslips get uploaded. Receive error: Format not supported. - [Sage Integration Error - 400 Unable to login](https://help-peoplehr.theaccessgroup.com/en/articles/12180331-sage-integration-error-400-unable-to-login.md): I get and error when reporting changes. - [Run DPN Payroll plugin](https://help-peoplehr.theaccessgroup.com/en/articles/12232186-run-dpn-payroll-plugin.md): Generate payroll extract files to load directly into DPN Payroll. - [Run Activ Payroll plugin](https://help-peoplehr.theaccessgroup.com/en/articles/12266887-run-activ-payroll-plugin.md): Receive a quick report of working hours in a format that you can upload into your Activ Payroll account. - [Sage Integration - How to stop sending blank information over to sage](https://help-peoplehr.theaccessgroup.com/en/articles/12277174-sage-integration-how-to-stop-sending-blank-information-over-to-sage.md): Blank values are being pulled from PeopleHR when using the integration tool. - [Run Nexus Learning Extract plugin](https://help-peoplehr.theaccessgroup.com/en/articles/12292823-run-nexus-learning-extract-plugin.md): Generate extracts to import to Nexus Learning. - [Avoid errors with Sage 50 Payroll DLL](https://help-peoplehr.theaccessgroup.com/en/articles/12292837-avoid-errors-with-sage-50-payroll-dll.md): Register as an admin to avoid Sage 50 Payroll errors. - [How to send time data to Sage50 for different pay rates](https://help-peoplehr.theaccessgroup.com/en/articles/12157136-how-to-send-time-data-to-sage50-for-different-pay-rates.md): How to define overtime pay with different rates for Sage. - [Can PeopleHR integrate with Vena?](https://help-peoplehr.theaccessgroup.com/en/articles/12291984-can-peoplehr-integrate-with-vena.md): Integration between People HR and Vena. - [What information is brought over from Workable?](https://help-peoplehr.theaccessgroup.com/en/articles/12290867-what-information-is-brought-over-from-workable.md): What information is brought over from Workable, what is missing, how can I make sure the right info is imported. - [TT Payroll query extractor tool](https://help-peoplehr.theaccessgroup.com/en/articles/12292505-tt-payroll-query-extractor-tool.md): How do I run the TT Payroll extractor tool. - [Flow Hospitality integration](https://help-peoplehr.theaccessgroup.com/en/articles/12032951-flow-hospitality-integration.md): Set up the integration to our Flow platform. - [Google Hotsheets](https://help-peoplehr.theaccessgroup.com/en/articles/11711063-google-hotsheets.md): Set up Google Hotsheets. - [Integrate PeopleHR and Moorepay](https://help-peoplehr.theaccessgroup.com/en/articles/12185192-integrate-peoplehr-and-moorepay.md): PeopleHR integration with Moorepay. - [Integrate PeopleHR and findmyshift](https://help-peoplehr.theaccessgroup.com/en/articles/12300681-integrate-peoplehr-and-findmyshift.md): Set up integration with findmyshift - [Moorepay extraction tool](https://help-peoplehr.theaccessgroup.com/en/articles/12289895-moorepay-extraction-tool.md): How to transfer data from PeopleHR into Moorepay. - [New data not feeding to PowerBI](https://help-peoplehr.theaccessgroup.com/en/articles/12140900-new-data-not-feeding-to-powerbi.md): Extra data column not feeding through into Power BI. - [Pento integration failing](https://help-peoplehr.theaccessgroup.com/en/articles/12140889-pento-integration-failing.md): Our Pento integration is failing. - [AD and Powershell implementation](https://help-peoplehr.theaccessgroup.com/en/articles/12256453-ad-and-powershell-implementation.md): How to use PeopleHR to update your AD using Powershell. - [Create open API with Rota Geek](https://help-peoplehr.theaccessgroup.com/en/articles/12266429-create-open-api-with-rota-geek.md): Set up an open API to pull across the work patterns and absence data from Rota Geek. - [Google Analytics is not pulling any data through](https://help-peoplehr.theaccessgroup.com/en/articles/12256068-google-analytics-is-not-pulling-any-data-through.md): We've set up a GA4 account and no data is received yet. - [Google calendar sync](https://help-peoplehr.theaccessgroup.com/en/articles/12008458-google-calendar-sync.md): How do I sync the PeopleHR calendar with my Google calendar. - [Integration with Talos](https://help-peoplehr.theaccessgroup.com/en/articles/12149883-integration-with-talos.md): Information is not sent across to Talos. - [New employees created in PeopleHR are not synchronizing to MicrOpay](https://help-peoplehr.theaccessgroup.com/en/articles/12269375-new-employees-created-in-peoplehr-are-not-synchronizing-to-micropay.md): New employees created in PeopleHR are not syncing to MicrOpay. - [OrgChart Now integration](https://help-peoplehr.theaccessgroup.com/en/articles/12097622-orgchart-now-integration.md): How does the OrgChart Now integration work. - [Slack sync integration is duplicating jobs](https://help-peoplehr.theaccessgroup.com/en/articles/12266923-slack-sync-integration-is-duplicating-jobs.md): Slack Integration showing duplicate jobs. - [Upload documents directly to an employee’s record from Google Docs](https://help-peoplehr.theaccessgroup.com/en/articles/12107189-upload-documents-directly-to-an-employee-s-record-from-google-docs.md): Google Docs – Document Uploader. - [Use Postman](https://help-peoplehr.theaccessgroup.com/en/articles/12299891-use-postman.md): How to use the PeopleHR API with Postman. - [Backup data with the external Offline Backup Tool](https://help-peoplehr.theaccessgroup.com/en/articles/11711367-backup-data-with-the-external-offline-backup-tool.md): Download data in bulk with the Offline Backup tool. - [Upload documents in bulk with CSV file in the Advanced Document Loader tool](https://help-peoplehr.theaccessgroup.com/en/articles/12019099-upload-documents-in-bulk-with-csv-file-in-the-advanced-document-loader-tool.md): Upload documents in bulk. - [Upload documents in bulk with Document Loader tool](https://help-peoplehr.theaccessgroup.com/en/articles/12019071-upload-documents-in-bulk-with-document-loader-tool.md): Load a number of documents from your computer into employee records. - [Update existing employee records using the employee updater tool](https://help-peoplehr.theaccessgroup.com/en/articles/11798682-update-existing-employee-records-using-the-employee-updater-tool.md): How to make updates using the Employee Data Updater tool. - [Holiday sync service with Exchange server](https://help-peoplehr.theaccessgroup.com/en/articles/11948389-holiday-sync-service-with-exchange-server.md): Link holidays to Exchange server. - [Update salary with Salary Bulk Updater tool](https://help-peoplehr.theaccessgroup.com/en/articles/11940409-update-salary-with-salary-bulk-updater-tool.md): Update employee salary data using an Excel spreadsheet in CSV format. - [Headcount turnover tool](https://help-peoplehr.theaccessgroup.com/en/articles/11960993-headcount-turnover-tool.md): How can I create a report on employee turnover. - [Set up Holiday Sync Service with Office365 OAuth](https://help-peoplehr.theaccessgroup.com/en/articles/11948447-set-up-holiday-sync-service-with-office365-oauth.md): How do I use Office365 OAuth with the Holiday Sync Service. - [Holiday balance sheet](https://help-peoplehr.theaccessgroup.com/en/articles/12149570-holiday-balance-sheet.md): How can I get the outstanding holiday balance for my accounts team. - [Load query data with Excel Power BI](https://help-peoplehr.theaccessgroup.com/en/articles/12000167-load-query-data-with-excel-power-bi.md): How do I load query data into Microsoft Excel using Power BI. - [Star P60 loader](https://help-peoplehr.theaccessgroup.com/en/articles/12266356-star-p60-loader.md): Upload P60s from Star Payroll to PeopleHR. - [Headcount tool Run-time Error '3709'](https://help-peoplehr.theaccessgroup.com/en/articles/12118042-headcount-tool-run-time-error-3709.md): When adding the API key to the tool it comes up with Microsoft visual Run time error 3709. - [Salary Updater Tool error - 'Failed to update employee ID'](https://help-peoplehr.theaccessgroup.com/en/articles/12258603-salary-updater-tool-error-failed-to-update-employee-id.md): The Salary Updater Tool is showing the error Failed to update employee ID. - [Timesheet Uploader Tool error - 'Error praising path'](https://help-peoplehr.theaccessgroup.com/en/articles/12275938-timesheet-uploader-tool-error-error-praising-path.md): I have tried using the external tool to upload timesheets but it is not working due to this error Error praising path. - [Salary Bulk Updater tool Error: "This entitlement element is already present for current salary"](https://help-peoplehr.theaccessgroup.com/en/articles/12266862-salary-bulk-updater-tool-error-this-entitlement-element-is-already-present-for-current-salary.md): Salary Bulk Updater tool returning Error: "This entitlement element is already present for current salary" - [Set up Excel Hotsheets](https://help-peoplehr.theaccessgroup.com/en/articles/11711052-set-up-excel-hotsheets.md): Give external people access to a report. Grant a manager access to a holiday query for their direct reports. - [Uploading hotsheets on a sharepoint](https://help-peoplehr.theaccessgroup.com/en/articles/12276851-uploading-hotsheets-on-a-sharepoint.md): Is it possible to share hotsheet excel file on Sharepoint. - [Change the format of cells on an Excel Hotsheets file](https://help-peoplehr.theaccessgroup.com/en/articles/12131846-change-the-format-of-cells-on-an-excel-hotsheets-file.md): Can I change the format of cells in a Hotsheets file. - [Excel hotsheets: Error: 'Excel cannot open the file because the file format or file extension is not valid'](https://help-peoplehr.theaccessgroup.com/en/articles/12256548-excel-hotsheets-error-excel-cannot-open-the-file-because-the-file-format-or-file-extension-is-not-valid.md): Error message 'Excel cannot open the file because the file format or file extension is not valid' is being presented. - [Hotsheets - Error message 'Security Risk'](https://help-peoplehr.theaccessgroup.com/en/articles/12136712-hotsheets-error-message-security-risk.md): Error message 'Security Risk' Settings on Excel file not working and unable to use Hotsheets. - [Hotsheet is showing incorrect data](https://help-peoplehr.theaccessgroup.com/en/articles/12183073-hotsheet-is-showing-incorrect-data.md): Logbook data not showing correctly in hotsheets. - [Hotsheets API error 'API calls will be limited to a 50 per minute'](https://help-peoplehr.theaccessgroup.com/en/articles/12266332-hotsheets-api-error-api-calls-will-be-limited-to-a-50-per-minute.md): When I try to run the hotsheet I get an API error: "API calls will be limited to a 50 per minute" "Action": "QueryName" - [Hotsheet error - 'Invalid query name'](https://help-peoplehr.theaccessgroup.com/en/articles/12131853-hotsheet-error-invalid-query-name.md): Error when adding query to the hotsheet. - [Excel error - 'Cannot run the macro.'](https://help-peoplehr.theaccessgroup.com/en/articles/12149056-excel-error-cannot-run-the-macro.md): Why am I getting the error message 'Cannot run the macro. The macro may not be available in this workbook or all macros may be disabled.'? - [Hotsheet error - 'JSON Parsing Error: 13 Type Mismatch'](https://help-peoplehr.theaccessgroup.com/en/articles/12798545-hotsheet-error-json-parsing-error-13-type-mismatch.md): Error message: JSON Parsing Error: 13 Type Mismatch. We get an error message when running the Hotsheet excel spreadsheet. - [Use mail merge in Microsoft Word](https://help-peoplehr.theaccessgroup.com/en/articles/11892688-use-mail-merge-in-microsoft-word.md): How to merge documents and upload them to employee records. - [Errors when running the Mail Merge in Word tool](https://help-peoplehr.theaccessgroup.com/en/articles/12033676-errors-when-running-the-mail-merge-in-word-tool.md): Sorry, we couldn't find your file. Was it moved, renamed, or deleted. - [Merge tag not available on the Mail Merge Word tool](https://help-peoplehr.theaccessgroup.com/en/articles/12052530-merge-tag-not-available-on-the-mail-merge-word-tool.md): Within the mail merge fields, there is no option to pull through the upcoming salary and future salary effective date. - [Mail merge error - 'Access Denied'](https://help-peoplehr.theaccessgroup.com/en/articles/12140955-mail-merge-error-access-denied.md): Mail merge coming up with error message. - [Get the comma to show for salary in mail merge in Word](https://help-peoplehr.theaccessgroup.com/en/articles/12269386-get-the-comma-to-show-for-salary-in-mail-merge-in-word.md): Why doesn't the comma show in mail merge. - [Microsoft mail merge error - 'Microsoft has blocked macros from running because the source of this file is untrusted'](https://help-peoplehr.theaccessgroup.com/en/articles/12292761-microsoft-mail-merge-error-microsoft-has-blocked-macros-from-running-because-the-source-of-this-file-is-untrusted.md): I'm getting this error on mail merge - 'Microsoft has blocked macros from running because the source of this file is untrusted'. - [Sync with iCal Outlook](https://help-peoplehr.theaccessgroup.com/en/articles/11849879-sync-with-ical-outlook.md): Link or remove PeopleHR calendar to iCal for Outlook. - [iCal feed shows all employees](https://help-peoplehr.theaccessgroup.com/en/articles/12052920-ical-feed-shows-all-employees.md): No matter the filters in the planner, the feed includes everyone. - [ICAL calendar linking to Outlook error - 'Internet Calendars Subscriptions Errors'](https://help-peoplehr.theaccessgroup.com/en/articles/12136877-ical-calendar-linking-to-outlook-error-internet-calendars-subscriptions-errors.md): Problems linking the live calendar feed in People HR to Outlook. - [Refresh calendar sync with Outlook](https://help-peoplehr.theaccessgroup.com/en/articles/12019253-refresh-calendar-sync-with-outlook.md): Holiday not showing in the Outlook calendar. - [API call is timing out](https://help-peoplehr.theaccessgroup.com/en/articles/12050193-api-call-is-timing-out.md): When running an API call this is timing out. - [API phone number format requested](https://help-peoplehr.theaccessgroup.com/en/articles/12258149-api-phone-number-format-requested.md): I keep getting an error when entering a number by API. - [Email inbox feature not working](https://help-peoplehr.theaccessgroup.com/en/articles/12050841-email-inbox-feature-not-working.md): Emails forwarded to inbox@peoplehr.com are not attaching documents to employee records. - [How much it would cost to integrate with Moorepay](https://help-peoplehr.theaccessgroup.com/en/articles/12291980-how-much-it-would-cost-to-integrate-with-moorepay.md): The cost to integrate our PeopleHR system with our current Payroll Bureau. - [Incorrect work pattern assigned when creating new starters via API](https://help-peoplehr.theaccessgroup.com/en/articles/12302507-incorrect-work-pattern-assigned-when-creating-new-starters-via-api.md): Created a new starter through API and they aren't assigned to the correct work pattern. - [Error message "Invalid API key"](https://help-peoplehr.theaccessgroup.com/en/articles/12032862-error-message-invalid-api-key.md): After creating a hotsheet for payroll, I receive an 'invalid API key' error message when I click 'Run all queries' in my spreadsheet. - [How to find Work Pattern ID via API](https://help-peoplehr.theaccessgroup.com/en/articles/12266240-how-to-find-work-pattern-id-via-api.md): Find work pattern ID. - [Unable to login to PeopleHR Integration site 'Email not found in or system'](https://help-peoplehr.theaccessgroup.com/en/articles/12255111-unable-to-login-to-peoplehr-integration-site-email-not-found-in-or-system.md): Unable to login to PeopleHR Integration site. - [Webhook not receiving event](https://help-peoplehr.theaccessgroup.com/en/articles/12131268-webhook-not-receiving-event.md): Set up a generic listener service to receive callbacks when there is a change but we do not receive the event. - [Information not updated on RotaCloud](https://help-peoplehr.theaccessgroup.com/en/articles/11948884-information-not-updated-on-rotacloud.md): Missing information in RotaCloud. - [Integrate with RotaCloud](https://help-peoplehr.theaccessgroup.com/en/articles/11984230-integrate-with-rotacloud.md): We need to increase the number of fields we export to RotaCloud. ## Single Sign On and Two-Factor Authetication - [Set up Access Identity single sign on \(SSO\)](https://help-peoplehr.theaccessgroup.com/en/articles/11830804-set-up-access-identity-single-sign-on-sso.md): Setting up Access Identity SSO. - [Single sign on \(SSO\) login flow via Access Identity](https://help-peoplehr.theaccessgroup.com/en/articles/11961470-single-sign-on-sso-login-flow-via-access-identity.md): SSO login. - [Access Identity overview](https://help-peoplehr.theaccessgroup.com/en/articles/11829901-access-identity-overview.md): What is Access Identity. - [Enable Access Identity two factor authentication for one user](https://help-peoplehr.theaccessgroup.com/en/articles/11829284-enable-access-identity-two-factor-authentication-for-one-user.md): Individual enablement of 2FA. - [Disable SSO](https://help-peoplehr.theaccessgroup.com/en/articles/12157174-disable-sso.md): Wanting to disable SSO from the company. - [Access Identity two factor authentication \(2FA\)](https://help-peoplehr.theaccessgroup.com/en/articles/11883912-access-identity-two-factor-authentication-2fa.md): Is it possible to set up 2FA for all users on PeopleHR. - [Disable two factor authentication](https://help-peoplehr.theaccessgroup.com/en/articles/11829201-disable-two-factor-authentication.md): How to disable Two Factor Authentication \(2FA\). - [Two factor authentication log in flow via Access Identity](https://help-peoplehr.theaccessgroup.com/en/articles/11829223-two-factor-authentication-log-in-flow-via-access-identity.md): Multiple factor authentication \(MFA\) Login. - [Who is our domain owner?](https://help-peoplehr.theaccessgroup.com/en/articles/11948240-who-is-our-domain-owner.md): We don't know who the domain owner would be. - [Unable to log in with 2FA](https://help-peoplehr.theaccessgroup.com/en/articles/11814201-unable-to-log-in-with-2fa.md): User is unable to log in via 2FA, they are asked to use the authenticator app. - [Can't enable impersonation feature](https://help-peoplehr.theaccessgroup.com/en/articles/12053027-can-t-enable-impersonation-feature.md): Impersonations box under my account is greyed out. - [Domain error - 'Your domain could not be verified...'](https://help-peoplehr.theaccessgroup.com/en/articles/12131459-domain-error-your-domain-could-not-be-verified.md): Please make sure you have added the full verification code to your domain name servers before trying again.' - [Logging in Error 'The email address returned by Azure AD does not match what you originally entered'](https://help-peoplehr.theaccessgroup.com/en/articles/12255483-logging-in-error-the-email-address-returned-by-azure-ad-does-not-match-what-you-originally-entered.md): When logging in users are presented with 'The email address returned by Azure AD does not match what you originally entered' error. - [SSO user can't login after name change](https://help-peoplehr.theaccessgroup.com/en/articles/12117647-sso-user-can-t-login-after-name-change.md): User receives an error message when trying to log in after name change. - [Error - 'User is not assigned to client application' when logging in via single sign on](https://help-peoplehr.theaccessgroup.com/en/articles/12291026-error-user-is-not-assigned-to-client-application-when-logging-in-via-single-sign-on.md): Error: User is not assigned to client application. Resource owner or authorisation server denied the request. - [2FA text message is not longer being received](https://help-peoplehr.theaccessgroup.com/en/articles/12052692-2fa-text-message-is-not-longer-being-received.md): Text message authentication for 2FA is no longer being received. - [Can I setup SSO with Azure?](https://help-peoplehr.theaccessgroup.com/en/articles/12097651-can-i-setup-sso-with-azure.md): Would PeopleHR support single sign on with Azure. - [Disable the password login option](https://help-peoplehr.theaccessgroup.com/en/articles/12275744-disable-the-password-login-option.md): Is it possible to disable the password login option to PeopleHR and only have the single sign on option. - [Entering login details twice](https://help-peoplehr.theaccessgroup.com/en/articles/12256540-entering-login-details-twice.md): How to login directly through the Access Identity page. - [Force a password change to all employees](https://help-peoplehr.theaccessgroup.com/en/articles/12180197-force-a-password-change-to-all-employees.md): Unable to process password reset request. - [Logging in with SSO for the first time](https://help-peoplehr.theaccessgroup.com/en/articles/12179491-logging-in-with-sso-for-the-first-time.md): User are not redirected to SSO login page when logging in for the first time. - [Refresh 2FA](https://help-peoplehr.theaccessgroup.com/en/articles/12258435-refresh-2fa.md): User unable to login with 2FA. - [SSO implementation](https://help-peoplehr.theaccessgroup.com/en/articles/12049904-sso-implementation.md): Can SSO auto provision and de-provision users. - [Login error - '​​​​​​​Access Denied. You do not have the authority to access this page.'](https://help-peoplehr.theaccessgroup.com/en/articles/11892604-login-error-access-denied-you-do-not-have-the-authority-to-access-this-page.md): When clicking to login for the first time, an access denied error pops up. - [Login error - 'Email address/password combination is incorrect...'](https://help-peoplehr.theaccessgroup.com/en/articles/12050483-login-error-email-address-password-combination-is-incorrect.md): Error: Email address / password combination is incorrect, try again or request a new password using the 'Forgot your password?' link below. - [Login page not redirecting to Access Identity](https://help-peoplehr.theaccessgroup.com/en/articles/12180018-login-page-not-redirecting-to-access-identity.md): Signing into this application requires an active Access Evo account. Please speak to your security administrator. - [Login error message 'This site can't provide a secure connection](https://help-peoplehr.theaccessgroup.com/en/articles/12290926-login-error-message-this-site-can-t-provide-a-secure-connection.md): Unable to access PeopleHR on different browsers. - [No one in the company can access PeopleHR](https://help-peoplehr.theaccessgroup.com/en/articles/12052372-no-one-in-the-company-can-access-peoplehr.md): No access to PeopleHR company wide. - [Password reset error - 'We're not sure if you're a robot'](https://help-peoplehr.theaccessgroup.com/en/articles/12291040-password-reset-error-we-re-not-sure-if-you-re-a-robot.md): An employee keeps receiving We're not sure if you're a robot. error when trying to action a password reset. - [Password reset email not received](https://help-peoplehr.theaccessgroup.com/en/articles/11904881-password-reset-email-not-received.md): Password reset email not coming through. - [Reset your password](https://help-peoplehr.theaccessgroup.com/en/articles/11694154-reset-your-password.md): When I try to log into PeopleHR it says my password is incorrect. ## Mobile App - [Download the mobile app](https://help-peoplehr.theaccessgroup.com/en/articles/11938201-download-the-mobile-app.md): Download the PeopleHR app. - [Log in via the mobile app](https://help-peoplehr.theaccessgroup.com/en/articles/11938921-log-in-via-the-mobile-app.md): Log in to PeopleHR from your phone. - [Book a holiday on mobile](https://help-peoplehr.theaccessgroup.com/en/articles/11867615-book-a-holiday-on-mobile.md): Request a holiday using the mobile app. - [View personal planner requests on mobile](https://help-peoplehr.theaccessgroup.com/en/articles/11868007-view-personal-planner-requests-on-mobile.md): Viewing my holiday requests for approval. - [Add a holiday for an employee on mobile](https://help-peoplehr.theaccessgroup.com/en/articles/11867926-add-a-holiday-for-an-employee-on-mobile.md): Add a holiday for one of my team members on mobile. - [Mobile - Return to work](https://help-peoplehr.theaccessgroup.com/en/articles/12033585-mobile-return-to-work.md): Where can I find a return to work form. - [Log an expenses request on mobile](https://help-peoplehr.theaccessgroup.com/en/articles/11892969-log-an-expenses-request-on-mobile.md): Send expenses using the mobile app. - [Mobile - An introduction to personal information](https://help-peoplehr.theaccessgroup.com/en/articles/12292892-mobile-an-introduction-to-personal-information.md): Personal information held in PeopleHR. - [Mobile - View and sign your documents](https://help-peoplehr.theaccessgroup.com/en/articles/11960865-mobile-view-and-sign-your-documents.md): Signing a document on the app. - [Mobile settings](https://help-peoplehr.theaccessgroup.com/en/articles/11993261-mobile-settings.md): Seeing all users on the mobile app. - [Using the Company Directory on mobile](https://help-peoplehr.theaccessgroup.com/en/articles/12050460-using-the-company-directory-on-mobile.md): Use the company directory in the mobile app to access your colleagues. - [Complete an interactive ripple on mobile](https://help-peoplehr.theaccessgroup.com/en/articles/12292412-complete-an-interactive-ripple-on-mobile.md): Complete an interactive ripple on the mobile app. - [Request an other event on the mobile app](https://help-peoplehr.theaccessgroup.com/en/articles/12088218-request-an-other-event-on-the-mobile-app.md): How do I book an other event on the app. - [Set up face recognition on Android](https://help-peoplehr.theaccessgroup.com/en/articles/12277079-set-up-face-recognition-on-android.md): Face recognition on Android. - [Add sickness for an employee via the mobile app](https://help-peoplehr.theaccessgroup.com/en/articles/11927948-add-sickness-for-an-employee-via-the-mobile-app.md): Record sick leave for an employee in the mobile app. - [Amend holiday hours on the mobile app](https://help-peoplehr.theaccessgroup.com/en/articles/12291969-amend-holiday-hours-on-the-mobile-app.md): Staff are having trouble amending the duration of hours on the mobile app. - [Company planner on mobile](https://help-peoplehr.theaccessgroup.com/en/articles/11867574-company-planner-on-mobile.md): Using the personal and company planners on phone. - [Complete performance reviews on the mobile app](https://help-peoplehr.theaccessgroup.com/en/articles/12276928-complete-performance-reviews-on-the-mobile-app.md): How to complete performance reviews on the mobile application. - [Create a Pulse survey](https://help-peoplehr.theaccessgroup.com/en/articles/11950990-create-a-pulse-survey.md): Create a Pulse survey. - [Create an assignment on mobile](https://help-peoplehr.theaccessgroup.com/en/articles/12018194-create-an-assignment-on-mobile.md): Add an assignment using the app. - [Get started with using the mobile app](https://help-peoplehr.theaccessgroup.com/en/articles/11938914-get-started-with-using-the-mobile-app.md): Get started using the mobile app as an employee. - [Introduction to the planner on the mobile app](https://help-peoplehr.theaccessgroup.com/en/articles/12299870-introduction-to-the-planner-on-the-mobile-app.md): How to use the planner in the app. - [Mark task as completed via mobile app](https://help-peoplehr.theaccessgroup.com/en/articles/11940397-mark-task-as-completed-via-mobile-app.md): Mark task as complete on the mobile app. - [Mobile - Logbooks](https://help-peoplehr.theaccessgroup.com/en/articles/12131909-mobile-logbooks.md): View, add and edit logbooks on the mobile app. - [Mobile tasks](https://help-peoplehr.theaccessgroup.com/en/articles/12131128-mobile-tasks.md): Introduction to Tasks on the mobile app. - [Settings and notifications on mobile](https://help-peoplehr.theaccessgroup.com/en/articles/11939130-settings-and-notifications-on-mobile.md): Configuring the settings and notifications on the mobile app. - [Sign a document on mobile](https://help-peoplehr.theaccessgroup.com/en/articles/12117695-sign-a-document-on-mobile.md): Add a signature to a document using the mobile app. - [Use the Chat on mobile](https://help-peoplehr.theaccessgroup.com/en/articles/12149496-use-the-chat-on-mobile.md): Speak to colleagues on PeopleHR. - [View or edit a personal profile on mobile](https://help-peoplehr.theaccessgroup.com/en/articles/11938925-view-or-edit-a-personal-profile-on-mobile.md): View and edit personal information on the mobile app. - [App login error - 'Authentication done!'](https://help-peoplehr.theaccessgroup.com/en/articles/12050832-app-login-error-authentication-done.md): 'Authentication done! If you are not navigating to the app after a while, kindly click the continue button.' - [Can't sign a logbook on the mobile app](https://help-peoplehr.theaccessgroup.com/en/articles/12255179-can-t-sign-a-logbook-on-the-mobile-app.md): Employees can't sign a logbook using the app. - [View expense requests and decline reasons on mobile](https://help-peoplehr.theaccessgroup.com/en/articles/12052520-view-expense-requests-and-decline-reasons-on-mobile.md): View expense requests and decline reasons on mobile. - [View clocking in times on mobile](https://help-peoplehr.theaccessgroup.com/en/articles/11882889-view-clocking-in-times-on-mobile.md): See my Tap in and Tap out times. - [Can't save an expense](https://help-peoplehr.theaccessgroup.com/en/articles/12275876-can-t-save-an-expense.md): Can't save an expense but all mandatory fields are completed. - [Chat is greyed out on the mobile app](https://help-peoplehr.theaccessgroup.com/en/articles/12140687-chat-is-greyed-out-on-the-mobile-app.md): The chat feature on the mobile app is greyed out. - [Clear cache on mobile for Android devices](https://help-peoplehr.theaccessgroup.com/en/articles/11882958-clear-cache-on-mobile-for-android-devices.md): How do I clear cache on mobile. - [Company Directory missing from the mobile app](https://help-peoplehr.theaccessgroup.com/en/articles/11961869-company-directory-missing-from-the-mobile-app.md): Company directory is greyed out in settings. - [Unable to login on the mobile app](https://help-peoplehr.theaccessgroup.com/en/articles/11948329-unable-to-login-on-the-mobile-app.md): Employees not being able to login on the mobile app. - [Different users' access levels on mobile app](https://help-peoplehr.theaccessgroup.com/en/articles/12168124-different-users-access-levels-on-mobile-app.md): What the functionality access for the mobile app is for Admins, Managers, Employees and users with edited access rights. - [How many expenses can be added per report](https://help-peoplehr.theaccessgroup.com/en/articles/12265297-how-many-expenses-can-be-added-per-report.md): How many lines can be entered on an expense report. - [Documents are not showing on the mobile app](https://help-peoplehr.theaccessgroup.com/en/articles/12089557-documents-are-not-showing-on-the-mobile-app.md): Users are unable to see personal documents on their mobile application, while they can see them on the web applicants. - [Edit Widgets on the mobile app](https://help-peoplehr.theaccessgroup.com/en/articles/11938929-edit-widgets-on-the-mobile-app.md): Edit widgets on the mobile app. - [Error message 'Authentication Error, Please Try Again'](https://help-peoplehr.theaccessgroup.com/en/articles/12131884-error-message-authentication-error-please-try-again.md): User cannot access peopleHR mobile app, there is an authentication error. Error message 'Authentication Error, Please Try Again' - [Logbook form is not showing the fields on the mobile App](https://help-peoplehr.theaccessgroup.com/en/articles/12275980-logbook-form-is-not-showing-the-fields-on-the-mobile-app.md): When clicking into Logbook on the mobile app the fields for the logbook are not showing. - [Mobile app login error - 'Sorry, we couldn't reach the server. Please try again in a few minutes.'](https://help-peoplehr.theaccessgroup.com/en/articles/11882932-mobile-app-login-error-sorry-we-couldn-t-reach-the-server-please-try-again-in-a-few-minutes.md): When a user is trying to login, they are provided with 'Sorry, we couldn't reach the server. Please try again in a few minutes.'. - [Mobile app stuck on the Authentication page](https://help-peoplehr.theaccessgroup.com/en/articles/11938894-mobile-app-stuck-on-the-authentication-page.md): The authentication page is complete but it doesn't return to the app. - [Mobile app login error 'The email address you entered does not match the data on record'](https://help-peoplehr.theaccessgroup.com/en/articles/12033381-mobile-app-login-error-the-email-address-you-entered-does-not-match-the-data-on-record.md): When logging into the mobile app the error 'The email address you entered foes not match the data on record' is presented. - [Mobile app error message 'Please scan valid QR code'](https://help-peoplehr.theaccessgroup.com/en/articles/12140121-mobile-app-error-message-please-scan-valid-qr-code.md): Users are getting error message when scanning the QR code for timesheets: Please scan valid QR code. - [Mobile app does not show all news posts](https://help-peoplehr.theaccessgroup.com/en/articles/12157224-mobile-app-does-not-show-all-news-posts.md): News is not visible on the mobile app. - [Mobile app logs into the wrong company](https://help-peoplehr.theaccessgroup.com/en/articles/12266779-mobile-app-logs-into-the-wrong-company.md): When I log in to the app it's taking me to the secondary company. - [Notifications on mobile app chat function not being received](https://help-peoplehr.theaccessgroup.com/en/articles/12140780-notifications-on-mobile-app-chat-function-not-being-received.md): Chat function not being received when a group message is sent despite having the notification toggle on in settings. - [The mobile app redirects to the web version](https://help-peoplehr.theaccessgroup.com/en/articles/12167995-the-mobile-app-redirects-to-the-web-version.md): When I log into the mobile app it automatically takes me to my browser. - [Error when logging on mobile - 'Access Denied'](https://help-peoplehr.theaccessgroup.com/en/articles/12001243-error-when-logging-on-mobile-access-denied.md): User can't log in on the mobile app due to error: Access Denied - [Holiday return to work form not showing on the app](https://help-peoplehr.theaccessgroup.com/en/articles/12148705-holiday-return-to-work-form-not-showing-on-the-app.md): Employees do not have the widget appear on the their app dashboard despite have return to work actions to complete. - [Mobile - Information on security](https://help-peoplehr.theaccessgroup.com/en/articles/12149857-mobile-information-on-security.md): How secure is using the mobile app. - [My draft expenses disappeared](https://help-peoplehr.theaccessgroup.com/en/articles/12008404-my-draft-expenses-disappeared.md): How can I recover my draft expenses. - [New joiners can't login to the mobile app](https://help-peoplehr.theaccessgroup.com/en/articles/12130495-new-joiners-can-t-login-to-the-mobile-app.md): The New Starters can not login on the mobile app. - [Pulse survey not received by employee](https://help-peoplehr.theaccessgroup.com/en/articles/12258944-pulse-survey-not-received-by-employee.md): An employee has not received the pulse survey. - [Unable to find timesheets on the mobile app](https://help-peoplehr.theaccessgroup.com/en/articles/12130648-unable-to-find-timesheets-on-the-mobile-app.md): I can't find timesheets on the mobile application. - [Users are not able to submit a logbook via the mobile app](https://help-peoplehr.theaccessgroup.com/en/articles/12266378-users-are-not-able-to-submit-a-logbook-via-the-mobile-app.md): Users are not able to submit a logbook via the mobile app. ## Ripple & Automation - [Interactive ripple steps](https://help-peoplehr.theaccessgroup.com/en/articles/11696881-interactive-ripple-steps.md): What each step does in an interactive ripple and how to use them. - [Background ripple steps](https://help-peoplehr.theaccessgroup.com/en/articles/11696785-background-ripple-steps.md): What each step does in a background ripple and how to use them. - [Schedule a Ripple](https://help-peoplehr.theaccessgroup.com/en/articles/11961005-schedule-a-ripple.md): How to link a query with Ripples. - [Delete a ripple](https://help-peoplehr.theaccessgroup.com/en/articles/12033562-delete-a-ripple.md): Delete a ripple process. - [Ripple not triggering](https://help-peoplehr.theaccessgroup.com/en/articles/11883401-ripple-not-triggering.md): Ripple is showing email step has been triggered but no email has been received. - [Duplicate or copy a ripple](https://help-peoplehr.theaccessgroup.com/en/articles/12276103-duplicate-or-copy-a-ripple.md): Create new ripple from an existing one. - [Build an automated workflow using Ripple](https://help-peoplehr.theaccessgroup.com/en/articles/11695796-build-an-automated-workflow-using-ripple.md): Create an automated workflow using Ripple. - [Complete an interactive ripple](https://help-peoplehr.theaccessgroup.com/en/articles/11938309-complete-an-interactive-ripple.md): Complete an interactive ripple as an employee. - [Get started with ripple](https://help-peoplehr.theaccessgroup.com/en/articles/11696049-get-started-with-ripple.md): All you need to know about ripple and what you can use it for. - [Check Ripple workflow license](https://help-peoplehr.theaccessgroup.com/en/articles/12007797-check-ripple-workflow-license.md): How do I know if we have Ripple Workflow licenses. - [Edit text in ripple email](https://help-peoplehr.theaccessgroup.com/en/articles/11696822-edit-text-in-ripple-email.md): Edit the email step in a ripple. - [Link a query to a ripple](https://help-peoplehr.theaccessgroup.com/en/articles/12052779-link-a-query-to-a-ripple.md): Linking a query to trigger a ripple process. - [Start Ripple on a specific date](https://help-peoplehr.theaccessgroup.com/en/articles/12156588-start-ripple-on-a-specific-date.md): Send Ripple on a set date. - [Create a ripple to send an email before an employee's probation expires](https://help-peoplehr.theaccessgroup.com/en/articles/12301115-create-a-ripple-to-send-an-email-before-an-employee-s-probation-expires.md): Automatically find out when an employee's probation will expire. - [Create a ripple to check logbook updates](https://help-peoplehr.theaccessgroup.com/en/articles/11950593-create-a-ripple-to-check-logbook-updates.md): Get an email when an employee updates a logbook. - [Create an interactive ripple to add logbooks to all users](https://help-peoplehr.theaccessgroup.com/en/articles/12052722-create-an-interactive-ripple-to-add-logbooks-to-all-users.md): How to send everyone a logbook to complete using ripples. - [Create a ripple to check signed documents](https://help-peoplehr.theaccessgroup.com/en/articles/12089524-create-a-ripple-to-check-signed-documents.md): Check whether an employee has signed a document. - [Create an anniversary query for ripple](https://help-peoplehr.theaccessgroup.com/en/articles/12106246-create-an-anniversary-query-for-ripple.md): Schedule a ripple to congratulate colleagues on the anniversary of their start date each year. - [Create a ripple for address changing](https://help-peoplehr.theaccessgroup.com/en/articles/12131033-create-a-ripple-for-address-changing.md): Create a ripple to notify address changes. - [Create a ripple for Salary Letters based on the effective date](https://help-peoplehr.theaccessgroup.com/en/articles/12140931-create-a-ripple-for-salary-letters-based-on-the-effective-date.md): Send a salary letter based on an effective date - [Create a ripple to notify the admin when any employee has a new job role](https://help-peoplehr.theaccessgroup.com/en/articles/12149511-create-a-ripple-to-notify-the-admin-when-any-employee-has-a-new-job-role.md): Ripple to notify a user when the job role field is updated. - [Create a ripple for Thanks given and received](https://help-peoplehr.theaccessgroup.com/en/articles/12149690-create-a-ripple-for-thanks-given-and-received.md): Create a notification process to see when someone gives or receives Thanks. - [Create a ripple to notify the admin when any employee has a new salary](https://help-peoplehr.theaccessgroup.com/en/articles/12159005-create-a-ripple-to-notify-the-admin-when-any-employee-has-a-new-salary.md): Ripple to notify a user when the Salary field is updated. - [Create a length of service ripple](https://help-peoplehr.theaccessgroup.com/en/articles/12179398-create-a-length-of-service-ripple.md): Set up a length of service ripple. - [Create a ripple to check unapproved holidays](https://help-peoplehr.theaccessgroup.com/en/articles/12258392-create-a-ripple-to-check-unapproved-holidays.md): Create a reminder for leave excess of X days. - [Create an interactive ripple check list](https://help-peoplehr.theaccessgroup.com/en/articles/12258468-create-an-interactive-ripple-check-list.md): Create an interactive ripple check list. - [Assign tasks to all employees in bulk](https://help-peoplehr.theaccessgroup.com/en/articles/12180219-assign-tasks-to-all-employees-in-bulk.md): Is there a way to raise a bulk task for all staff to complete. - [Build a Ripple for probation periods](https://help-peoplehr.theaccessgroup.com/en/articles/12017969-build-a-ripple-for-probation-periods.md): How to create an automation that when someone passes, fails his probation period or there is an extension. - [Create a ripple to check bank details changes](https://help-peoplehr.theaccessgroup.com/en/articles/12052113-create-a-ripple-to-check-bank-details-changes.md): Set up a ripple to notify of changes in bank details for all employees. - [Create a ripple to send emails to new starters' managers](https://help-peoplehr.theaccessgroup.com/en/articles/12131302-create-a-ripple-to-send-emails-to-new-starters-managers.md): Create a process to send emails to the manager who have new employees. - [Create a ripple to notify the admin when any employee has a new manager](https://help-peoplehr.theaccessgroup.com/en/articles/12167922-create-a-ripple-to-notify-the-admin-when-any-employee-has-a-new-manager.md): Ripple to notify a user when the Reports To field is updated. - [Create a ripple to check driving license logbook](https://help-peoplehr.theaccessgroup.com/en/articles/12186907-create-a-ripple-to-check-driving-license-logbook.md): Build a ripple on the driving license renewal. - [Notify specific users when someone logs a sickness](https://help-peoplehr.theaccessgroup.com/en/articles/12149892-notify-specific-users-when-someone-logs-a-sickness.md): Notify specific users when a manager logs a sickness. - [Send reminder email for electronic signatures in bulk](https://help-peoplehr.theaccessgroup.com/en/articles/12115693-send-reminder-email-for-electronic-signatures-in-bulk.md): You're able to send document signature reminders to users by creating a Background Ripple. This will allow you to create customized emails. - [Attach documents to new starters' tasks](https://help-peoplehr.theaccessgroup.com/en/articles/12275718-attach-documents-to-new-starters-tasks.md): How to attach documents to managers' new starters tasks. - [Ripple not triggered for a leaver](https://help-peoplehr.theaccessgroup.com/en/articles/12001886-ripple-not-triggered-for-a-leaver.md): Ripple process has not worked for employee who has left. - [Make a logbook that is attached to a ripple as out of use](https://help-peoplehr.theaccessgroup.com/en/articles/12148964-make-a-logbook-that-is-attached-to-a-ripple-as-out-of-use.md): We are wanting to make a logbook out of use but have previously had ripple notifications attached to it. - [Ripple Check logbook step not working for actions that already happened](https://help-peoplehr.theaccessgroup.com/en/articles/12048959-ripple-check-logbook-step-not-working-for-actions-that-already-happened.md): Check Logbook Actioned step is not recognizing the actions on the relevant logbook. - [Ripple email triggered for the wrong users](https://help-peoplehr.theaccessgroup.com/en/articles/11959298-ripple-email-triggered-for-the-wrong-users.md): Ripple emailing staff incorrectly. - [Ripple sending emails when it shouldn't](https://help-peoplehr.theaccessgroup.com/en/articles/11961788-ripple-sending-emails-when-it-shouldn-t.md): Multiple emails sent for ripple. - [Merge tags not pulling correctly through in Ripple](https://help-peoplehr.theaccessgroup.com/en/articles/12008394-merge-tags-not-pulling-correctly-through-in-ripple.md): Names not pulling through on the ripple workflow. - [Ripple keeps triggering for the same user](https://help-peoplehr.theaccessgroup.com/en/articles/12050935-ripple-keeps-triggering-for-the-same-user.md): Ripple keeps running for the same user. - [Unable to complete interactive ripple](https://help-peoplehr.theaccessgroup.com/en/articles/12009806-unable-to-complete-interactive-ripple.md): My employees are unable to complete an interactive ripple as it states they have no access. - [Ripple emails still sending after completing Logbook](https://help-peoplehr.theaccessgroup.com/en/articles/12109374-ripple-emails-still-sending-after-completing-logbook.md): Ripple reminder emails still triggering even though the logbook is completed. - [Changing the receivers in a ripple email step](https://help-peoplehr.theaccessgroup.com/en/articles/12159227-changing-the-receivers-in-a-ripple-email-step.md): How to add a new user to a ripple notification? - [Ripple sending notifications on extended probation period](https://help-peoplehr.theaccessgroup.com/en/articles/12149716-ripple-sending-notifications-on-extended-probation-period.md): The notification for the task keeps coming through even though I have changed the date and selected extended. - [Sending queries via ripple](https://help-peoplehr.theaccessgroup.com/en/articles/12254534-sending-queries-via-ripple.md): Attach a query to a ripple email. - [Ripple email formatting is incorrect](https://help-peoplehr.theaccessgroup.com/en/articles/12157141-ripple-email-formatting-is-incorrect.md): Ripple email formatting doesn't display correctly when sent. - [Set up an onboarding query to link to a ripple.](https://help-peoplehr.theaccessgroup.com/en/articles/12115675-set-up-an-onboarding-query-to-link-to-a-ripple.md): Set up ripples for people who have not yet started. - [Merge tag for Scheduled Changes field in a ripple](https://help-peoplehr.theaccessgroup.com/en/articles/12180028-merge-tag-for-scheduled-changes-field-in-a-ripple.md): How do we get future changes information through ripple? ## Planner - [Print absence detail from user's planner](https://help-peoplehr.theaccessgroup.com/en/articles/12179922-print-absence-detail-from-user-s-planner.md): How to print an absence report directly from user's planner. - [See the planner for next year or last year](https://help-peoplehr.theaccessgroup.com/en/articles/12158503-see-the-planner-for-next-year-or-last-year.md): Visibility for next year's planner required. - [Use the employee planner](https://help-peoplehr.theaccessgroup.com/en/articles/11948481-use-the-employee-planner.md): What can I do when using the employee planner. - [Request a holiday via the web browser](https://help-peoplehr.theaccessgroup.com/en/articles/11867966-request-a-holiday-via-the-web-browser.md): How to book time off using the web version of PeopleHR. - [Delete holiday requests](https://help-peoplehr.theaccessgroup.com/en/articles/11798635-delete-holiday-requests.md): Cancel or change existing annual leave bookings. - [Book holiday for next year](https://help-peoplehr.theaccessgroup.com/en/articles/12008418-book-holiday-for-next-year.md): How do I book a holiday in the next holiday year. - [Error message 'Holiday is too far into the future'](https://help-peoplehr.theaccessgroup.com/en/articles/11983972-error-message-holiday-is-too-far-into-the-future.md): I am unable to edit the old sick records. - [Error message 'Please check this is a working day'](https://help-peoplehr.theaccessgroup.com/en/articles/12137058-error-message-please-check-this-is-a-working-day.md): When booking a holiday we get the error message 'Please check this is a working day' Error when booking leave: "Please check your dates include working days" - [Stop half day holidays being booked](https://help-peoplehr.theaccessgroup.com/en/articles/12052304-stop-half-day-holidays-being-booked.md): Is there a way to stop or block employees from requesting half days. - [Part timer request duration](https://help-peoplehr.theaccessgroup.com/en/articles/12277042-part-timer-request-duration.md): An employee works 1 full day and one half day, on the half day do they need to input 1 full day or 0.5 day. - [Request a holiday for an employee](https://help-peoplehr.theaccessgroup.com/en/articles/11867980-request-a-holiday-for-an-employee.md): Request a holiday on behalf of an employee using the web browser version of PeopleHR. - [Unable to book holidays for next year](https://help-peoplehr.theaccessgroup.com/en/articles/12179310-unable-to-book-holidays-for-next-year.md): Employees cannot book holidays for next year - [Unable to delete or cancel my holiday request](https://help-peoplehr.theaccessgroup.com/en/articles/11999850-unable-to-delete-or-cancel-my-holiday-request.md): No Delete button on holiday requests. - [Change the carried-over days for employees](https://help-peoplehr.theaccessgroup.com/en/articles/12156856-change-the-carried-over-days-for-employees.md): How to change the number of holidays that were carried over from the previous year. - [Change the FTE value](https://help-peoplehr.theaccessgroup.com/en/articles/12008387-change-the-fte-value.md): How to change the Full Time Equivalent value. - [Change the holiday year measurement](https://help-peoplehr.theaccessgroup.com/en/articles/12050836-change-the-holiday-year-measurement.md): We would like for the entitlements to be shown in Hours or Days. - [Changing 'Measured in' field part way through the year](https://help-peoplehr.theaccessgroup.com/en/articles/12001304-changing-measured-in-field-part-way-through-the-year.md): Changing a user from days to hours or vice versa part way through the year. - [Changing holiday year](https://help-peoplehr.theaccessgroup.com/en/articles/11930514-changing-holiday-year.md): What we need to know before changing the holiday year. - [Unable to update a users FTE salary amount](https://help-peoplehr.theaccessgroup.com/en/articles/12256264-unable-to-update-a-users-fte-salary-amount.md): Unable to update FTE salary for some staff. - [Unable to bulk upload holidays as a public holiday is already in that date](https://help-peoplehr.theaccessgroup.com/en/articles/12256390-unable-to-bulk-upload-holidays-as-a-public-holiday-is-already-in-that-date.md): Trying to bulk upload an excel file but there are errors due to a public holiday already in their planner for that date. - [Non work days deducted from remaining leave](https://help-peoplehr.theaccessgroup.com/en/articles/12255252-non-work-days-deducted-from-remaining-leave.md): The planner is deducting the non-working days from entitlement when adding holidays. - [Report on reason for entitlement changes](https://help-peoplehr.theaccessgroup.com/en/articles/12255589-report-on-reason-for-entitlement-changes.md): Report to show the comments/reasons when we add this to the entitlements for annual leave. - [Amount of carried over days](https://help-peoplehr.theaccessgroup.com/en/articles/12008372-amount-of-carried-over-days.md): How to check how many days were carried over. - [How to change planner display from days to hours](https://help-peoplehr.theaccessgroup.com/en/articles/11892749-how-to-change-planner-display-from-days-to-hours.md) - [Unable to add decimals to the Hours Carryover field](https://help-peoplehr.theaccessgroup.com/en/articles/12276878-unable-to-add-decimals-to-the-hours-carryover-field.md): The Max Holiday Carry Over Hours field in Settings is not allowing decimals. - [Create a rotating work pattern](https://help-peoplehr.theaccessgroup.com/en/articles/11930845-create-a-rotating-work-pattern.md): How do I set up a rotating work pattern. - [Create work patterns](https://help-peoplehr.theaccessgroup.com/en/articles/11875502-create-work-patterns.md): How can I set up shift patterns? - [Create a split work pattern](https://help-peoplehr.theaccessgroup.com/en/articles/12258256-create-a-split-work-pattern.md): How to set up a split shift pattern like: 9am-2pm, then 6pm-10pm on same day? - [Change an employee's work pattern](https://help-peoplehr.theaccessgroup.com/en/articles/11706220-change-an-employee-s-work-pattern.md): Assigning a different shift pattern. - [View a work pattern](https://help-peoplehr.theaccessgroup.com/en/articles/12159335-view-a-work-pattern.md): Where do I check employees' work patterns. - [Delete a work pattern](https://help-peoplehr.theaccessgroup.com/en/articles/11948287-delete-a-work-pattern.md): Remove a work pattern. - [Assign an employee to no work pattern](https://help-peoplehr.theaccessgroup.com/en/articles/11938899-assign-an-employee-to-no-work-pattern.md): Assigning no work pattern. - [Work pattern rounds down working hours](https://help-peoplehr.theaccessgroup.com/en/articles/12304551-work-pattern-rounds-down-working-hours.md): System has rounded down the working hours I inputted into to work pattern settings. - [Changing work patterns updates previous holidays](https://help-peoplehr.theaccessgroup.com/en/articles/12236097-changing-work-patterns-updates-previous-holidays.md): When changing the work pattern for employees, the holiday duration for pre-booked holidays are changed. - [Unable to delete work patterns](https://help-peoplehr.theaccessgroup.com/en/articles/11948277-unable-to-delete-work-patterns.md): Can't delete the work pattern template. - [Rotating work pattern doesn't match the shift pattern](https://help-peoplehr.theaccessgroup.com/en/articles/12019167-rotating-work-pattern-doesn-t-match-the-shift-pattern.md): Days of the week do not match the shift pattern we have the employee working. - [Delete sickness from the planner](https://help-peoplehr.theaccessgroup.com/en/articles/12149156-delete-sickness-from-the-planner.md): I've marked an employee off sick by accident, how can I delete it. - [Add or extend an employee's sickness](https://help-peoplehr.theaccessgroup.com/en/articles/11961621-add-or-extend-an-employee-s-sickness.md): How can I add a sickness for an employee? - [Add sickness for an employee via the browser](https://help-peoplehr.theaccessgroup.com/en/articles/11907943-add-sickness-for-an-employee-via-the-browser.md): How do I record sick leave for an employee in the browser version of PeopleHR? - [Add half and full day sickness on the same event](https://help-peoplehr.theaccessgroup.com/en/articles/12149117-add-half-and-full-day-sickness-on-the-same-event.md): How to add 1.5 sickness leave on one sick entry. - [Email notification for a return to work form](https://help-peoplehr.theaccessgroup.com/en/articles/12149683-email-notification-for-a-return-to-work-form.md): What time is the latest time for return to work forms to be completed/sickness to be extended, before the system sends an email reminder. - [How to give users access to sickness return to work Forms](https://help-peoplehr.theaccessgroup.com/en/articles/12148715-how-to-give-users-access-to-sickness-return-to-work-forms.md): Setting up return-to-work forms. - [How to record emergency leave](https://help-peoplehr.theaccessgroup.com/en/articles/12020738-how-to-record-emergency-leave.md): Add emergency leave to adjust the holiday entitlement. - [Manage sickness reasons](https://help-peoplehr.theaccessgroup.com/en/articles/11883330-manage-sickness-reasons.md): Add and amend sickness reasons. - [Notify HR to confirm sicknesses](https://help-peoplehr.theaccessgroup.com/en/articles/12052488-notify-hr-to-confirm-sicknesses.md): Will admins be informed that a sickness needs to be confirmed by HR. - [Return to work form does not trigger](https://help-peoplehr.theaccessgroup.com/en/articles/12033353-return-to-work-form-does-not-trigger.md): Return To Work forms and emails are not generated. - [Sick leave duration is showing wrong](https://help-peoplehr.theaccessgroup.com/en/articles/11999424-sick-leave-duration-is-showing-wrong.md): The sick leave duration is showing wrong when querying a specific period. - [Sickness comments are not saving](https://help-peoplehr.theaccessgroup.com/en/articles/12159314-sickness-comments-are-not-saving.md): When consultants put a comment on absences, it appears but when you click back in the sickness, the comment is gone. - [Sickness leave showing dashed line](https://help-peoplehr.theaccessgroup.com/en/articles/12117777-sickness-leave-showing-dashed-line.md): Sickness absence shows as though it has not been approved. - [Stop automated emails for return to work forms](https://help-peoplehr.theaccessgroup.com/en/articles/11931137-stop-automated-emails-for-return-to-work-forms.md): Stop Automated return to work reminder emails. - [Add one and a half day sickness absence](https://help-peoplehr.theaccessgroup.com/en/articles/12050129-add-one-and-a-half-day-sickness-absence.md): How to add 1.25 / 1.5 sickness leave. - [How do managers approve sickness?](https://help-peoplehr.theaccessgroup.com/en/articles/12266339-how-do-managers-approve-sickness.md): Managers get email notifications for holidays but not absences, when they put it onto the system how do they approve the absence? - [Back-to-work interview required automatically ticked](https://help-peoplehr.theaccessgroup.com/en/articles/12180261-back-to-work-interview-required-automatically-ticked.md): Why is the back-to-work ticked directly. - [Complete a return to work form](https://help-peoplehr.theaccessgroup.com/en/articles/11749218-complete-a-return-to-work-form.md): PeopleHR is prompting me to complete a return to work form. - [Electronic return to work form overview](https://help-peoplehr.theaccessgroup.com/en/articles/11938871-electronic-return-to-work-form-overview.md): Example of return to work forms and how they look. - [Employees don't see the full electronic return to work form](https://help-peoplehr.theaccessgroup.com/en/articles/12148804-employees-don-t-see-the-full-electronic-return-to-work-form.md): I do not see the full electronic return to work form. - [Employees keep receiving Holiday Return To Work Form emails](https://help-peoplehr.theaccessgroup.com/en/articles/12051068-employees-keep-receiving-holiday-return-to-work-form-emails.md): Employees and managers are still getting notifications to complete the forms. - [Return to work form for a past year TOIL](https://help-peoplehr.theaccessgroup.com/en/articles/12167438-return-to-work-form-for-a-past-year-toil.md): Sort out holiday return to work for an employee that used TOIL last year but the system doesn't allow me to sign the declaration. - [The return to work form is not showing for a past sick leave](https://help-peoplehr.theaccessgroup.com/en/articles/12258290-the-return-to-work-form-is-not-showing-for-a-past-sick-leave.md): Return to work form is not showing completely for a user who have returned. - [Stop employees entering other event absences](https://help-peoplehr.theaccessgroup.com/en/articles/12089004-stop-employees-entering-other-event-absences.md): Stop employees entering other event absences. - [Add, amend or delete an employee's other event](https://help-peoplehr.theaccessgroup.com/en/articles/11904790-add-amend-or-delete-an-employee-s-other-event.md): Managing an employee's other events. - [Create a new other event reason](https://help-peoplehr.theaccessgroup.com/en/articles/12259120-create-a-new-other-event-reason.md): How to create a new other event reason - [Delete an other event reason](https://help-peoplehr.theaccessgroup.com/en/articles/12256191-delete-an-other-event-reason.md): Delete an other event reason. - [Edit entitlements for other event](https://help-peoplehr.theaccessgroup.com/en/articles/11905165-edit-entitlements-for-other-event.md): Add or update an employee's entitlement for a number of other event reasons. - [Show other events as working or leave](https://help-peoplehr.theaccessgroup.com/en/articles/11904832-show-other-events-as-working-or-leave.md): Control which other events are leave and which are working. - [Include sickness reasons in absence scheme](https://help-peoplehr.theaccessgroup.com/en/articles/12000146-include-sickness-reasons-in-absence-scheme.md): Include sickness reasons in absence scheme. - [Bradford factor not calculating correctly](https://help-peoplehr.theaccessgroup.com/en/articles/11883241-bradford-factor-not-calculating-correctly.md): Bradford factor calculation is incorrect. - [Bradford factor score](https://help-peoplehr.theaccessgroup.com/en/articles/11883260-bradford-factor-score.md): What is the Bradford factor score. - [Bradford Factor trigger points](https://help-peoplehr.theaccessgroup.com/en/articles/12052198-bradford-factor-trigger-points.md): Reference for the Bradford Factor trigger points in settings. - [Change the calculation period for Bradford factor](https://help-peoplehr.theaccessgroup.com/en/articles/12117797-change-the-calculation-period-for-bradford-factor.md): How to start Bradford factor calculations from a specific date. - [Bradford Factor score not triggering a warning](https://help-peoplehr.theaccessgroup.com/en/articles/12165213-bradford-factor-score-not-triggering-a-warning.md): Employee exceeding threshold however there is no warning and the employee isn't appearing in the daily recap email. - [Can employees see the Bradford Factor score on the mobile app?](https://help-peoplehr.theaccessgroup.com/en/articles/12266231-can-employees-see-the-bradford-factor-score-on-the-mobile-app.md): Employees who use only the mobile app are unable to see their Bradford Factor scores. - [Amend the duration of a public holiday](https://help-peoplehr.theaccessgroup.com/en/articles/12109316-amend-the-duration-of-a-public-holiday.md): How do I amend the duration of a public holiday. - [Assign an employee to a public holiday template](https://help-peoplehr.theaccessgroup.com/en/articles/11892823-assign-an-employee-to-a-public-holiday-template.md): Applying a public holiday template. - [Unassign a holiday template](https://help-peoplehr.theaccessgroup.com/en/articles/12052421-unassign-a-holiday-template.md): How to unassign the bank holidays for an employee. - [Employee working on public holiday](https://help-peoplehr.theaccessgroup.com/en/articles/11948376-employee-working-on-public-holiday.md): An employee wants to work on a public holiday. - [Error message 'Please enter today’s date or a date in the past'](https://help-peoplehr.theaccessgroup.com/en/articles/12237809-error-message-please-enter-today-s-date-or-a-date-in-the-past.md): Getting the error message Please enter today’s date or a date in the past when changing the public holiday template. - [Public holiday displays incorrect duration](https://help-peoplehr.theaccessgroup.com/en/articles/11968894-public-holiday-displays-incorrect-duration.md): Bank holidays displays 0 duration or an incorrect number of hours. - [Public holiday duration can't be amended](https://help-peoplehr.theaccessgroup.com/en/articles/11969813-public-holiday-duration-can-t-be-amended.md): I need to amend a public holiday duration but when I try to click the user planners it doesn't bring up the box to amend. - [Public holidays being deducted when user is not assigned to a public holiday template](https://help-peoplehr.theaccessgroup.com/en/articles/12002208-public-holidays-being-deducted-when-user-is-not-assigned-to-a-public-holiday-template.md): The planner is deducting non existing public holidays when the user is not assigned to any public holiday template. - [Public holidays missing](https://help-peoplehr.theaccessgroup.com/en/articles/12180302-public-holidays-missing.md): Public holidays are missing from the new year. - [Pro-rated public holidays for part time employees](https://help-peoplehr.theaccessgroup.com/en/articles/11961645-pro-rated-public-holidays-for-part-time-employees.md): How to calculate bank holidays for part-time employees. - [Adjusting the entitlement to include public holidays](https://help-peoplehr.theaccessgroup.com/en/articles/11961655-adjusting-the-entitlement-to-include-public-holidays.md): Entitlement including public holidays. - [Half day public holiday is deducted as full day](https://help-peoplehr.theaccessgroup.com/en/articles/12168085-half-day-public-holiday-is-deducted-as-full-day.md): The system is recognizing as non working day a Public holiday of 0.5 days duration. - [Add or deduct TOIL](https://help-peoplehr.theaccessgroup.com/en/articles/11748952-add-or-deduct-toil.md): How to record time off in lieu. - [Book Time Off In Lieu \(TOIL\)](https://help-peoplehr.theaccessgroup.com/en/articles/11938126-book-time-off-in-lieu-toil.md): How can I ensure I am booking TOIL instead of holiday. - [Split TOIL from total holiday allowance](https://help-peoplehr.theaccessgroup.com/en/articles/11960913-split-toil-from-total-holiday-allowance.md): Is it possible to separate TOIL days from the total holiday allowance. - [Can I edit the expiry date for TOIL](https://help-peoplehr.theaccessgroup.com/en/articles/11983991-can-i-edit-the-expiry-date-for-toil.md): I would like to reinstate a TOIL date that has expired. - [Is Time Off In Lieu \(TOIL\) carried over to the next year?](https://help-peoplehr.theaccessgroup.com/en/articles/12033606-is-time-off-in-lieu-toil-carried-over-to-the-next-year.md): Will the TOIL be carried over automatically to the next year. - [Book annual leave or TOIL over a public holiday](https://help-peoplehr.theaccessgroup.com/en/articles/12050217-book-annual-leave-or-toil-over-a-public-holiday.md): Trying to book leave on a public holiday but it won't allow me to save. - [Unable to book TOIL - Error: 'There is insufficient TOIL balance for this period'](https://help-peoplehr.theaccessgroup.com/en/articles/12088959-unable-to-book-toil-error-there-is-insufficient-toil-balance-for-this-period.md): Error: There is insufficient TOIL balance for this period. Please adjust the dates and try again. - [Book less than a day TOIL](https://help-peoplehr.theaccessgroup.com/en/articles/12140747-book-less-than-a-day-toil.md): How do we reflect the TOIL hours as days. - [Negative TOIL balance](https://help-peoplehr.theaccessgroup.com/en/articles/12183043-negative-toil-balance.md): Users have a minus on their TOIL. - [How is TOIL split for this years entitlement](https://help-peoplehr.theaccessgroup.com/en/articles/12017591-how-is-toil-split-for-this-years-entitlement.md): Incorrect values shown at the top of the planner. - [TOIL accrual in days or hours](https://help-peoplehr.theaccessgroup.com/en/articles/12131408-toil-accrual-in-days-or-hours.md): If someone's leave is measured in days and they accrue less than half a day TOIL \(1 hour for example\), can this be recorded. - [Add an assignment to the planner](https://help-peoplehr.theaccessgroup.com/en/articles/11876127-add-an-assignment-to-the-planner.md): Create an assignment project in my planner. - [Add maternity or paternity leave to employee's record](https://help-peoplehr.theaccessgroup.com/en/articles/11968940-add-maternity-or-paternity-leave-to-employee-s-record.md): Recording maternity or paternity leave for an employee. - [Public holiday being deducted when in maternity or paternity leave](https://help-peoplehr.theaccessgroup.com/en/articles/12020708-public-holiday-being-deducted-when-in-maternity-or-paternity-leave.md): Public holiday being deducted when on family leave. - [Maternity leave showing incorrectly](https://help-peoplehr.theaccessgroup.com/en/articles/12106179-maternity-leave-showing-incorrectly.md): Instead of showing the number of days in the user's planner for the maternity leave, it's showing random figures. - [Maternity and paternity leave not applying the work pattern](https://help-peoplehr.theaccessgroup.com/en/articles/12276950-maternity-and-paternity-leave-not-applying-the-work-pattern.md): When adding maternity or paternity leave, the work pattern is not applied. - [Holidays are not being deducted from annual leave entitlements](https://help-peoplehr.theaccessgroup.com/en/articles/11892501-holidays-are-not-being-deducted-from-annual-leave-entitlements.md): The holiday is not being recorded correctly as it doesn't come of employee's entitlement. - [Recalculating public holiday entitlement when changing work pattern](https://help-peoplehr.theaccessgroup.com/en/articles/12001434-recalculating-public-holiday-entitlement-when-changing-work-pattern.md): How do I calculate public holidays when changing a work pattern. - [Hours entitlements are showing wrong on planner](https://help-peoplehr.theaccessgroup.com/en/articles/12020667-hours-entitlements-are-showing-wrong-on-planner.md): The hours decimal entitlements are displaying incorrectly. - [What does Holiday Entitlement % reflect](https://help-peoplehr.theaccessgroup.com/en/articles/12236419-what-does-holiday-entitlement-reflect.md): Meaning of the Holiday Entitlement % figure in holidays and absence settings. - [Entitlement not carried over into the new year](https://help-peoplehr.theaccessgroup.com/en/articles/12020702-entitlement-not-carried-over-into-the-new-year.md): Entitlement was not carried over into the new holiday year allowance. - [Holiday carryover expiry expected behavior](https://help-peoplehr.theaccessgroup.com/en/articles/12097816-holiday-carryover-expiry-expected-behavior.md): Entitlement is incorrect and it keeps reducing daily. - [Holiday entitlement calculation](https://help-peoplehr.theaccessgroup.com/en/articles/11696973-holiday-entitlement-calculation.md): How is holiday entitlement calculated in PeopleHR? - [How to see the history of this year entitlement](https://help-peoplehr.theaccessgroup.com/en/articles/12089078-how-to-see-the-history-of-this-year-entitlement.md): Which employees had extra holiday added. - [Incorrect holiday entitlement](https://help-peoplehr.theaccessgroup.com/en/articles/11960899-incorrect-holiday-entitlement.md): Unexpected bank holiday and holiday calculation for part-timers. - [Planner is out of sync and displays working days incorrectly](https://help-peoplehr.theaccessgroup.com/en/articles/11892807-planner-is-out-of-sync-and-displays-working-days-incorrectly.md): The booked holiday is appearing on the wrong days. - [Remove the yellow flag in the planner](https://help-peoplehr.theaccessgroup.com/en/articles/12290957-remove-the-yellow-flag-in-the-planner.md): How do I remove absence that requires a self certification form and absence that requires a back to work form, messages from employees planner. - [Who has access to delete or amend personal other event through the planner](https://help-peoplehr.theaccessgroup.com/en/articles/11948510-who-has-access-to-delete-or-amend-personal-other-event-through-the-planner.md): Deleting or amending my own other events. - [Can managers add sickness to their planner?](https://help-peoplehr.theaccessgroup.com/en/articles/12180024-can-managers-add-sickness-to-their-planner.md): Adding my own sickness. - [Employee is unable to add files to sickness](https://help-peoplehr.theaccessgroup.com/en/articles/12255573-employee-is-unable-to-add-files-to-sickness.md): Employee is unable to add a sick note. - [Bank holiday duration is showing as zero](https://help-peoplehr.theaccessgroup.com/en/articles/12131357-bank-holiday-duration-is-showing-as-zero.md): The duration shows as zero hours on the planner and not being deducted from their allowance. - [Booked holiday over a period of separate months not deducting correctly](https://help-peoplehr.theaccessgroup.com/en/articles/12290901-booked-holiday-over-a-period-of-separate-months-not-deducting-correctly.md): User has booked holiday over a period of separate months and the planner is showing an incorrect deducted amount. - [Booking reoccurring holidays](https://help-peoplehr.theaccessgroup.com/en/articles/12258283-booking-reoccurring-holidays.md): Booking multiple holiday dates for an employee. - [Working Pattern does not reflect correct number of contracted hours](https://help-peoplehr.theaccessgroup.com/en/articles/12050395-working-pattern-does-not-reflect-correct-number-of-contracted-hours.md): Contracted hours field shows incorrect information in the employee's planner settings. - [Can I set an entitlement for Sick leave?](https://help-peoplehr.theaccessgroup.com/en/articles/12130501-can-i-set-an-entitlement-for-sick-leave.md): Can I limit the amount of sick leave taken. - [Can we set up expiry dates for sickness fit notes?](https://help-peoplehr.theaccessgroup.com/en/articles/12275678-can-we-set-up-expiry-dates-for-sickness-fit-notes.md): Is it possible to enter an expiry date for fit notes and medical certificates in sicknesses. - [Can you carry over negative balances to new holiday year?](https://help-peoplehr.theaccessgroup.com/en/articles/12116676-can-you-carry-over-negative-balances-to-new-holiday-year.md): Is there an option to have a negative carried-over balance? - [Can't change the holiday duration](https://help-peoplehr.theaccessgroup.com/en/articles/12180295-can-t-change-the-holiday-duration.md): I can't amend the duration of a holiday recorded in an employee's planner. - [Cannot change start date](https://help-peoplehr.theaccessgroup.com/en/articles/11961778-cannot-change-start-date.md): Error message 'There is at least one absence recorded on the employee planner prior to this date, please remove absence\(s\) and try again.'. - [Users unable to book holidays on a Public holiday](https://help-peoplehr.theaccessgroup.com/en/articles/11999409-users-unable-to-book-holidays-on-a-public-holiday.md): When employees try and book leave on a Bank Holiday it doesn't allow them to do it. - [Unable to change work pattern - Error: 'There is already a pending work pattern.'](https://help-peoplehr.theaccessgroup.com/en/articles/12018118-unable-to-change-work-pattern-error-there-is-already-a-pending-work-pattern.md): Error: There is already a pending work pattern. Please click on ‘!’ to check details. - [Edit the return to work form template](https://help-peoplehr.theaccessgroup.com/en/articles/12049611-edit-the-return-to-work-form-template.md): Is it possible to edit the template for the current return to work form on the PeopleHR system so we can include more questions. - [Holiday taking incorrect amount of entitlement](https://help-peoplehr.theaccessgroup.com/en/articles/12165258-holiday-taking-incorrect-amount-of-entitlement.md): Deducted incorrect amount of leave for a holiday. - [How to see all return to work form banners in user's planner](https://help-peoplehr.theaccessgroup.com/en/articles/12256143-how-to-see-all-return-to-work-form-banners-in-user-s-planner.md): How to see all return to work form banners. - [How to see an employee's first day back to work](https://help-peoplehr.theaccessgroup.com/en/articles/12255160-how-to-see-an-employee-s-first-day-back-to-work.md): See in a report what is an employee's first day back to work. - [Incorrect FTE showing in user's profile](https://help-peoplehr.theaccessgroup.com/en/articles/12117716-incorrect-fte-showing-in-user-s-profile.md): A users FTE is showing incorrectly in their profile against their work pattern. - [Incorrect number of working days in daily cost of absence calculation](https://help-peoplehr.theaccessgroup.com/en/articles/12019753-incorrect-number-of-working-days-in-daily-cost-of-absence-calculation.md): The system is showing 261 working days which is incorrect as there are 260 days in a year. - [On Leave status for Other Events](https://help-peoplehr.theaccessgroup.com/en/articles/12149548-on-leave-status-for-other-events.md): When a user has an appointment, it sets their status to On Leave for the whole day. - [Other event duration is incorrect](https://help-peoplehr.theaccessgroup.com/en/articles/12019630-other-event-duration-is-incorrect.md): Other event showing as 24 hours. - [Planner showing incorrect booked amount](https://help-peoplehr.theaccessgroup.com/en/articles/11892793-planner-showing-incorrect-booked-amount.md): Employee booked holidays but the planner shows incorrect value. - [Sick Days Heat Map in personal planner](https://help-peoplehr.theaccessgroup.com/en/articles/11948558-sick-days-heat-map-in-personal-planner.md): What does the heat map represent in an employee's planner. - [The difference between approved and pending requests](https://help-peoplehr.theaccessgroup.com/en/articles/12265263-the-difference-between-approved-and-pending-requests.md): Difference between approved and pending holiday requests in the planner. - [Add a block of authorised unpaid days as extra holiday given](https://help-peoplehr.theaccessgroup.com/en/articles/12276887-add-a-block-of-authorised-unpaid-days-as-extra-holiday-given.md): Is it possible to add a block of authorised unpaid or paid days as extra holiday given. - [Bank holidays appear incorrect on the planner](https://help-peoplehr.theaccessgroup.com/en/articles/11950646-bank-holidays-appear-incorrect-on-the-planner.md): Bank holidays are incorrect on the planner. - [Change icons in the planner](https://help-peoplehr.theaccessgroup.com/en/articles/12180002-change-icons-in-the-planner.md): We wish to change the icons in the planner. - [Compare annual leave remaining vs working hours](https://help-peoplehr.theaccessgroup.com/en/articles/12186683-compare-annual-leave-remaining-vs-working-hours.md): How to find users with remaining annual leave balances higher than one week's working hours. - [Employee can see manager holidays](https://help-peoplehr.theaccessgroup.com/en/articles/12258450-employee-can-see-manager-holidays.md): Why are employees able to view their manager's holidays. - [Employee exceeded the holiday entitlement](https://help-peoplehr.theaccessgroup.com/en/articles/11950609-employee-exceeded-the-holiday-entitlement.md): An employee has managed to book more hours than they have. - [Employees are requesting 0.25 and 0.75 day holidays](https://help-peoplehr.theaccessgroup.com/en/articles/12019619-employees-are-requesting-0-25-and-0-75-day-holidays.md): How can we set up a rule so that employees can only book either .5 or 1 day of annual leave. - [Error - 'Duration exceeds a day'](https://help-peoplehr.theaccessgroup.com/en/articles/11960820-error-duration-exceeds-a-day.md): When trying to add an absence within PeopleHR, an error shows: Duration exceeds a day. - [Holiday error - 'This request will exceed the maximum consecutive days of leave your company allows'](https://help-peoplehr.theaccessgroup.com/en/articles/12117767-holiday-error-this-request-will-exceed-the-maximum-consecutive-days-of-leave-your-company-allows.md): Employees are unable to log a lot of leave days. - [Holidays have disappeared from an employee's planner](https://help-peoplehr.theaccessgroup.com/en/articles/12290998-holidays-have-disappeared-from-an-employee-s-planner.md): Employee's holidays that they have taken for the whole year have been deleted. - [How to stop employees from deleting holidays](https://help-peoplehr.theaccessgroup.com/en/articles/12050543-how-to-stop-employees-from-deleting-holidays.md): How can I prevent employees from deleting their holidays. - [Managers are able to exceed their employees' holiday balance](https://help-peoplehr.theaccessgroup.com/en/articles/12276742-managers-are-able-to-exceed-their-employees-holiday-balance.md): When a manager adds a holiday to an employee, they are able to book holidays beyond the employee's holiday entitlements. - [Personal planner is not showing](https://help-peoplehr.theaccessgroup.com/en/articles/11968902-personal-planner-is-not-showing.md): One of the employees doesn't have any days holiday showing. - [Set contracted hours](https://help-peoplehr.theaccessgroup.com/en/articles/11961484-set-contracted-hours.md): How to set contracted hours. - [Sick days versus working days](https://help-peoplehr.theaccessgroup.com/en/articles/12089400-sick-days-versus-working-days.md): Sickness totals are displaying incorrectly. - [Updated a work pattern but the planner is not updated](https://help-peoplehr.theaccessgroup.com/en/articles/12131917-updated-a-work-pattern-but-the-planner-is-not-updated.md): To resolve this, you need to check for and remove a future work pattern. - [Viewing levels for company planner](https://help-peoplehr.theaccessgroup.com/en/articles/11848981-viewing-levels-for-company-planner.md): What each company planner viewing option means. - [Lock and unlock days to prevent or enable holiday requests](https://help-peoplehr.theaccessgroup.com/en/articles/11849087-lock-and-unlock-days-to-prevent-or-enable-holiday-requests.md): Lock days in the company planner to prevent employees from booking holidays on those days. - [Use the company planner](https://help-peoplehr.theaccessgroup.com/en/articles/11849032-use-the-company-planner.md): View the team's holidays, sickness, and other events simultaneously. - [X next to employee's name in Documents tab](https://help-peoplehr.theaccessgroup.com/en/articles/12275763-x-next-to-employee-s-name-in-documents-tab.md): What does the 'x' means after the employee name on documents tab. - [Company planner not showing any employees](https://help-peoplehr.theaccessgroup.com/en/articles/11948841-company-planner-not-showing-any-employees.md): Company planner is blank and not showing employees. - [Multiple public holiday templates on the company planner](https://help-peoplehr.theaccessgroup.com/en/articles/12149751-multiple-public-holiday-templates-on-the-company-planner.md): My company planner shows the incorrect bank holidays. - [Colours in the company planner](https://help-peoplehr.theaccessgroup.com/en/articles/11849077-colours-in-the-company-planner.md): Why are there colours in the company planner. - [Viewing unexpected sickness records](https://help-peoplehr.theaccessgroup.com/en/articles/12140803-viewing-unexpected-sickness-records.md): Employees can see other employees' sickness days. ## Logbooks - [Set employee or manager access to a logbook](https://help-peoplehr.theaccessgroup.com/en/articles/11703815-set-employee-or-manager-access-to-a-logbook.md): Set manager or employee access to a logbook. - [Set logbook audiences](https://help-peoplehr.theaccessgroup.com/en/articles/11703863-set-logbook-audiences.md): Specifying the user audience for each logbook. - [Logbook merge tag not working](https://help-peoplehr.theaccessgroup.com/en/articles/12001914-logbook-merge-tag-not-working.md): The logbook merge tag is not picking up information: \[\[Screen Name.Field Name\]\] - [Logbook error message 'One or more invalid characters detected, please check your input and try again'](https://help-peoplehr.theaccessgroup.com/en/articles/12008983-logbook-error-message-one-or-more-invalid-characters-detected-please-check-your-input-and-try-again.md): Users are getting an error message when adding a logbook entry. - [Manager unable to access a logbook in their profile](https://help-peoplehr.theaccessgroup.com/en/articles/12035965-manager-unable-to-access-a-logbook-in-their-profile.md): Manager can't see the option for a specific logbook even if the manager status within logbook settings is set to update. - [Logbook signature field showing greyed out](https://help-peoplehr.theaccessgroup.com/en/articles/12051032-logbook-signature-field-showing-greyed-out.md): Users are not able to sign logbooks due to the field being greyed out. - [Unable to delete a logbook record](https://help-peoplehr.theaccessgroup.com/en/articles/12052843-unable-to-delete-a-logbook-record.md): There's no delete button on an employee's logbook. - [Unable to edit or delete a users logbook details](https://help-peoplehr.theaccessgroup.com/en/articles/12131850-unable-to-edit-or-delete-a-users-logbook-details.md): I cannot edit a user's logbook information. - [Logbook fields not visible to employees](https://help-peoplehr.theaccessgroup.com/en/articles/12140677-logbook-fields-not-visible-to-employees.md): Employees can't view some logbook fields. - [Print logbooks](https://help-peoplehr.theaccessgroup.com/en/articles/12259170-print-logbooks.md): Can I print an employee's logbook. - [Save partial progress in a logbook](https://help-peoplehr.theaccessgroup.com/en/articles/12266208-save-partial-progress-in-a-logbook.md): If we make the fields non mandatory, will this allow the managers to save their partial progress in the logbook. - [Logbook data loader error - 'Progress field contains invalid data'](https://help-peoplehr.theaccessgroup.com/en/articles/12266344-logbook-data-loader-error-progress-field-contains-invalid-data.md): I can't upload a training logbook via data loader due the Progress field contains invalid data error. - [Logbook error message 'At least one field should be marked mandatory'](https://help-peoplehr.theaccessgroup.com/en/articles/12266800-logbook-error-message-at-least-one-field-should-be-marked-mandatory.md): Getting this error message At least one field should be marked mandatory when saving a logbook. - [Copying pre-existing logbook error - 'Oops...Something's Not Right'](https://help-peoplehr.theaccessgroup.com/en/articles/12275759-copying-pre-existing-logbook-error-oops-something-s-not-right.md): Logbook error Oops...Somethings not right when creating a new logbook. - [Custom logbook examples](https://help-peoplehr.theaccessgroup.com/en/articles/11703672-custom-logbook-examples.md): Examples of logbooks. - [Logbook overview](https://help-peoplehr.theaccessgroup.com/en/articles/11703564-logbook-overview.md): What is a logbook. - [How to complete and sign off a logbook as an manager or admin](https://help-peoplehr.theaccessgroup.com/en/articles/12701670-how-to-complete-and-sign-off-a-logbook-as-an-manager-or-admin.md): An employee has completed their part of the logbook how do I find and complete my part. - [Add items to a dropdown field in logbooks](https://help-peoplehr.theaccessgroup.com/en/articles/12050201-add-items-to-a-dropdown-field-in-logbooks.md): Add an item to a drop down list which is incorporated into a form within a logbook. - [Unable to add a video to Logbook - Error: 'An error occurred. Please try again later.'](https://help-peoplehr.theaccessgroup.com/en/articles/12180317-unable-to-add-a-video-to-logbook-error-an-error-occurred-please-try-again-later.md): Error: An error occurred. Please try again later. - [Adding hyperlinks to logbooks](https://help-peoplehr.theaccessgroup.com/en/articles/12256324-adding-hyperlinks-to-logbooks.md): How to add a link to another system in a logbook. - [Attach documents to a logbook](https://help-peoplehr.theaccessgroup.com/en/articles/12033356-attach-documents-to-a-logbook.md): How to attach documents to a logbook. - [Change the fields showing in employee's logbook tab](https://help-peoplehr.theaccessgroup.com/en/articles/12107036-change-the-fields-showing-in-employee-s-logbook-tab.md): Training details or names are not showing on logbook screen. - [Create or edit logbooks](https://help-peoplehr.theaccessgroup.com/en/articles/11703592-create-or-edit-logbooks.md): Using the logbook designer. - [Field types for logbooks](https://help-peoplehr.theaccessgroup.com/en/articles/11706002-field-types-for-logbooks.md): All field types for logbooks. - [Upload video and audio files](https://help-peoplehr.theaccessgroup.com/en/articles/12097729-upload-video-and-audio-files.md): Can I upload videos to the logbook. - [Add a vehicle to the logbook](https://help-peoplehr.theaccessgroup.com/en/articles/12256469-add-a-vehicle-to-the-logbook.md): Add vehicle details to an employee's record. - [Add benefits to an employee's record](https://help-peoplehr.theaccessgroup.com/en/articles/12292863-add-benefits-to-an-employee-s-record.md): How to create custom benefits and add them to an employee's record. - [Add continuing professional development to the logbook](https://help-peoplehr.theaccessgroup.com/en/articles/12292382-add-continuing-professional-development-to-the-logbook.md): How to add continuing professional development \(CPD\) to an employee's record. - [Add qualifications to the logbook](https://help-peoplehr.theaccessgroup.com/en/articles/12299861-add-qualifications-to-the-logbook.md): How do I add an employee's qualifications to their record. - [Add training to an employee's record](https://help-peoplehr.theaccessgroup.com/en/articles/11938047-add-training-to-an-employee-s-record.md): Add training to an employee record. - [What is the difference between the issue log and grievance logbook](https://help-peoplehr.theaccessgroup.com/en/articles/12266453-what-is-the-difference-between-the-issue-log-and-grievance-logbook.md): What issue log and grievance logbooks should each be used for. - [Delete a logbook from employee record](https://help-peoplehr.theaccessgroup.com/en/articles/11948849-delete-a-logbook-from-employee-record.md): How to delete a logbook from an employee's record. - [Employees are not able to sign the logbook](https://help-peoplehr.theaccessgroup.com/en/articles/11938083-employees-are-not-able-to-sign-the-logbook.md): Employees can't add their signature to a logbook. - [Add a logbook to an employee record](https://help-peoplehr.theaccessgroup.com/en/articles/11938491-add-a-logbook-to-an-employee-record.md): Adding a logbook to an employee record for appraisals, benefits, or training records. - [Signing Logbooks](https://help-peoplehr.theaccessgroup.com/en/articles/11969730-signing-logbooks.md): Can we have different signature fields for the different level of authorisation. - [How to fill out the appraisal logbook as an employee](https://help-peoplehr.theaccessgroup.com/en/articles/12808673-how-to-fill-out-the-appraisal-logbook-as-an-employee.md): How to complete and send off the appraisal logbook to your approver. - [Can I download logbooks?](https://help-peoplehr.theaccessgroup.com/en/articles/12097740-can-i-download-logbooks.md): How to download logbooks like I do with documents. - [Unable to edit or delete logbook items](https://help-peoplehr.theaccessgroup.com/en/articles/12002237-unable-to-edit-or-delete-logbook-items.md): Cannot delete dropdown answers as they revert back after deleting and saving the changes. - [Unable to amend question type once added](https://help-peoplehr.theaccessgroup.com/en/articles/12289888-unable-to-amend-question-type-once-added.md): The option to amend the field type is greyed out. - [Drop down lists character limits](https://help-peoplehr.theaccessgroup.com/en/articles/12236672-drop-down-lists-character-limits.md): The box is not expanding enough to show the full answer on the drop list. - [Inactive Logbook information on employee profile](https://help-peoplehr.theaccessgroup.com/en/articles/12156777-inactive-logbook-information-on-employee-profile.md): If an active logbook if not in use, will the information be still visible in employee's profile under logbook. - [Error: '3 is maximum selection to show in list. Please unselect another field first'](https://help-peoplehr.theaccessgroup.com/en/articles/11948609-error-3-is-maximum-selection-to-show-in-list-please-unselect-another-field-first.md): Error in logbook asking to unselect another field first before continuing. - [Mandatory logbook fields are getting passed by](https://help-peoplehr.theaccessgroup.com/en/articles/12136721-mandatory-logbook-fields-are-getting-passed-by.md): Employees have completed and signed their declarations without completing all fields. - [Logbook asking for the staff signature before submitting](https://help-peoplehr.theaccessgroup.com/en/articles/12275919-logbook-asking-for-the-staff-signature-before-submitting.md): Within a logbook, a form can't be submitted by a manager as it asks for the staff's signature before submitting. ## Documents - [Unable to upload .msg files, error message 'Invalid file type. File type msg is not supported'](https://help-peoplehr.theaccessgroup.com/en/articles/12266466-unable-to-upload-msg-files-error-message-invalid-file-type-file-type-msg-is-not-supported.md): Unable to save emails from employees onto their PHR profiles. - [Edit document pop-up window disappears before selecting any options](https://help-peoplehr.theaccessgroup.com/en/articles/12018040-edit-document-pop-up-window-disappears-before-selecting-any-options.md): The edit Documents popup window is not clickable. - [Move a document to a different folder](https://help-peoplehr.theaccessgroup.com/en/articles/12050881-move-a-document-to-a-different-folder.md): Change the location of a document. - [Allow an employee to upload their own documents with Logbooks](https://help-peoplehr.theaccessgroup.com/en/articles/12140812-allow-an-employee-to-upload-their-own-documents-with-logbooks.md): Allow an employee to upload their own documents. - [Change signed document category](https://help-peoplehr.theaccessgroup.com/en/articles/12165266-change-signed-document-category.md): I cannot change a signed documents category. - [View a document or payslip on desktop](https://help-peoplehr.theaccessgroup.com/en/articles/12052379-view-a-document-or-payslip-on-desktop.md): How can I access my personal documents. - [Upload signable documents](https://help-peoplehr.theaccessgroup.com/en/articles/11892626-upload-signable-documents.md): Upload documents for employees to sign electronically. - [Create a category for documents](https://help-peoplehr.theaccessgroup.com/en/articles/12018455-create-a-category-for-documents.md): Is there a way to create new category list on documents. - [Delete employee documents](https://help-peoplehr.theaccessgroup.com/en/articles/11960771-delete-employee-documents.md): How to delete documents from an employee's record. - [Previewing documents error - '404 - File directory not found'](https://help-peoplehr.theaccessgroup.com/en/articles/12136360-previewing-documents-error-404-file-directory-not-found.md): Unable to preview a document because I am given the error 404 - File directory not found. - [Send reminder email for electronic signatures](https://help-peoplehr.theaccessgroup.com/en/articles/12131786-send-reminder-email-for-electronic-signatures.md): Electronic signatures compliance. - [Change the access for documents](https://help-peoplehr.theaccessgroup.com/en/articles/12255144-change-the-access-for-documents.md): Change who can access a document. - [Documents not showing when trying to preview](https://help-peoplehr.theaccessgroup.com/en/articles/12131053-documents-not-showing-when-trying-to-preview.md): Some documents don't open in the browser. - [Download a signed document](https://help-peoplehr.theaccessgroup.com/en/articles/11983435-download-a-signed-document.md): Get a copy of a signed document. - [Electronic signature](https://help-peoplehr.theaccessgroup.com/en/articles/12096874-electronic-signature.md): Are electronic signatures recognised by law. - [PDF's in employee documents not opening](https://help-peoplehr.theaccessgroup.com/en/articles/12149594-pdf-s-in-employee-documents-not-opening.md): We appear to be able to upload them but when an employee tries to download them to see them, they see a PDF error message. - [Sign a document](https://help-peoplehr.theaccessgroup.com/en/articles/11930559-sign-a-document.md): Sign a document on the desktop version of the system. - [Archive a company document](https://help-peoplehr.theaccessgroup.com/en/articles/12156935-archive-a-company-document.md): Archive a company document. - [What do the access options allow in company documents?](https://help-peoplehr.theaccessgroup.com/en/articles/12131902-what-do-the-access-options-allow-in-company-documents.md): When uploading company documents, will Employee Access option allow managers to view the documents? - [Upload company documents](https://help-peoplehr.theaccessgroup.com/en/articles/11931121-upload-company-documents.md): Upload documents as an admin. - [Delete a company document](https://help-peoplehr.theaccessgroup.com/en/articles/12044174-delete-a-company-document.md): Remove a company document. - [Unarchive a company document](https://help-peoplehr.theaccessgroup.com/en/articles/12292617-unarchive-a-company-document.md): Unhide a company document. - [Company documents are not showing for users](https://help-peoplehr.theaccessgroup.com/en/articles/12131871-company-documents-are-not-showing-for-users.md): Documents aren't showing for the selected area, employees has access to these documents. - [Company documents tab missing from left hand side](https://help-peoplehr.theaccessgroup.com/en/articles/12147082-company-documents-tab-missing-from-left-hand-side.md): The company documents tab is not showing on the left hand side for some users. - [Create or edit document folders](https://help-peoplehr.theaccessgroup.com/en/articles/12050864-create-or-edit-document-folders.md): Rename existing folders. - [Team events view in company Planner](https://help-peoplehr.theaccessgroup.com/en/articles/12008940-team-events-view-in-company-planner.md): Employees are able to see other colleagues on company planner. - [Bulk upload document templates](https://help-peoplehr.theaccessgroup.com/en/articles/11892676-bulk-upload-document-templates.md): How to upload document templates for employees in bulk. - [PeopleHR merge tags](https://help-peoplehr.theaccessgroup.com/en/articles/12521306-peoplehr-merge-tags.md): The only PeopleHR merge tags which are available in the system. - [Add a hyperlink in the text editor](https://help-peoplehr.theaccessgroup.com/en/articles/12116372-add-a-hyperlink-in-the-text-editor.md): How to add hyperlinks when I add news. - [Document templates are not showing images](https://help-peoplehr.theaccessgroup.com/en/articles/12019248-document-templates-are-not-showing-images.md): Images within a document template are not showing correctly - [Font and text differ in the document template preview](https://help-peoplehr.theaccessgroup.com/en/articles/12089369-font-and-text-differ-in-the-document-template-preview.md): The text and font and size are different when previewing and issuing documents to what we set. - [Merged document template for a change in working pattern](https://help-peoplehr.theaccessgroup.com/en/articles/12265381-merged-document-template-for-a-change-in-working-pattern.md): We are trying to create merged document template for a change in working pattern. - [Text formatting looks strange](https://help-peoplehr.theaccessgroup.com/en/articles/11948582-text-formatting-looks-strange.md): Incorrect text format. - [\[\[Sick Duration \(Days\)\]\] tag](https://help-peoplehr.theaccessgroup.com/en/articles/12277036-sick-duration-days-tag.md): Explanation of time period for sick days under the \[\[Sick Duration \(Days\)\]\] tag. - [Attach a PDF within the text editor](https://help-peoplehr.theaccessgroup.com/en/articles/12052241-attach-a-pdf-within-the-text-editor.md): Add a PDF to the text editor. - [Create, edit and preview document templates](https://help-peoplehr.theaccessgroup.com/en/articles/11904992-create-edit-and-preview-document-templates.md): Apply a document template to an employee record. - [Document font and format is different in the employee's record](https://help-peoplehr.theaccessgroup.com/en/articles/12156392-document-font-and-format-is-different-in-the-employee-s-record.md): Typeface shows differently in the text editor, from what the employees view in their record. - [Document hyperlinks error - 'Access Denied'](https://help-peoplehr.theaccessgroup.com/en/articles/12007781-document-hyperlinks-error-access-denied.md): When accessing our document hyperlink it presents Access Denied. - [Merge tags showing not available for salary amount](https://help-peoplehr.theaccessgroup.com/en/articles/12258913-merge-tags-showing-not-available-for-salary-amount.md): Merge tag showing not available when document is being sent to employees. - [Text editor tool in Document Templates and Applicant Tracking System \(ATS\)](https://help-peoplehr.theaccessgroup.com/en/articles/12115666-text-editor-tool-in-document-templates-and-applicant-tracking-system-ats.md): Merge employee information for easy use in document templates. - [Unable to upload files and images to the document manager](https://help-peoplehr.theaccessgroup.com/en/articles/12009161-unable-to-upload-files-and-images-to-the-document-manager.md): Broken Image link when uploading an image via image manager. - [Where do I find the list of merge tags?](https://help-peoplehr.theaccessgroup.com/en/articles/11905057-where-do-i-find-the-list-of-merge-tags.md): List of system fields that can be used in Ripple emails. ## Elevate access - [Consultant common questions](https://help-peoplehr.theaccessgroup.com/en/articles/12050447-consultant-common-questions.md): Access PeopleHR as a consultant. - [I haven't received my consultant welcome email](https://help-peoplehr.theaccessgroup.com/en/articles/12165125-i-haven-t-received-my-consultant-welcome-email.md): A company added me as a consultant but I haven't received the welcome email. - [Consultant can't see all the companies in the Access Evo drop-down](https://help-peoplehr.theaccessgroup.com/en/articles/12265373-consultant-can-t-see-all-the-companies-in-the-access-evo-drop-down.md): Companies are not showing in the dropdown option within Access Evo. - [Add a consultant](https://help-peoplehr.theaccessgroup.com/en/articles/11931153-add-a-consultant.md): Give admin access without creating employee records. - [Elevate access rights on queries](https://help-peoplehr.theaccessgroup.com/en/articles/11961707-elevate-access-rights-on-queries.md): I want to give an employee access to create a query, without giving them full system access. - [Edit or elevate access rights for employee record](https://help-peoplehr.theaccessgroup.com/en/articles/11968859-edit-or-elevate-access-rights-for-employee-record.md): Edit access right for all tabs in employees record. - [Edit or elevate access rights for employee documents](https://help-peoplehr.theaccessgroup.com/en/articles/12017910-edit-or-elevate-access-rights-for-employee-documents.md): Is there a way I can give an employee access to specific employees' documents. - [Edit or elevate access rights for expenses](https://help-peoplehr.theaccessgroup.com/en/articles/12032892-edit-or-elevate-access-rights-for-expenses.md): Set an employee with access to everyone's expenses in the company. - [Edit or elevate access rights on employee salary](https://help-peoplehr.theaccessgroup.com/en/articles/12131922-edit-or-elevate-access-rights-on-employee-salary.md): How to adjust the settings to allow a manager to have admin access to edit salary details for employees - [Edit or elevate access rights for leavers' list](https://help-peoplehr.theaccessgroup.com/en/articles/12140349-edit-or-elevate-access-rights-for-leavers-list.md): How to elevate users' access rights to view leavers' list. - [Grant access rights on employee personal tab](https://help-peoplehr.theaccessgroup.com/en/articles/12254291-grant-access-rights-on-employee-personal-tab.md): Can we allow manager to only see employees personal tab. - [Elevated access on Tasks](https://help-peoplehr.theaccessgroup.com/en/articles/12266720-elevated-access-on-tasks.md): Can we have non admin users with admin access to Tasks. - [Allow a user to have an extended view on employee holidays](https://help-peoplehr.theaccessgroup.com/en/articles/12168099-allow-a-user-to-have-an-extended-view-on-employee-holidays.md): How to allow a system user to see employee holidays and absence without granting them admin access. - [Allow line managers to start cases for their employees](https://help-peoplehr.theaccessgroup.com/en/articles/12136850-allow-line-managers-to-start-cases-for-their-employees.md): Are line managers able to record Case Log notes for their employees. - [Give admin rights to logbooks](https://help-peoplehr.theaccessgroup.com/en/articles/11704023-give-admin-rights-to-logbooks.md): Assigning an individual user admin status to single or multiple logbook screens. - [How to enable managers and additional managers to input Maternity and Paternity leave](https://help-peoplehr.theaccessgroup.com/en/articles/12292097-how-to-enable-managers-and-additional-managers-to-input-maternity-and-paternity-leave.md): Is there a way to change the set up so that managers and additional managers can input Maternity and Paternity leave. - [How to enable sickness options for managers](https://help-peoplehr.theaccessgroup.com/en/articles/12052106-how-to-enable-sickness-options-for-managers.md): Managers can add sickness to the planner, but we want them to specify whether it's paid or unpaid. - [Edit or elevate access rights](https://help-peoplehr.theaccessgroup.com/en/articles/11686430-edit-or-elevate-access-rights.md): Change someone's access rights. Elevate someone access rights for multiple employees. - [Edit or elevate access rights for employee planner](https://help-peoplehr.theaccessgroup.com/en/articles/11961681-edit-or-elevate-access-rights-for-employee-planner.md): Is there a way I can give an employee access to specific employee's planner. - [Edit or elevate access rights on ATS](https://help-peoplehr.theaccessgroup.com/en/articles/11961771-edit-or-elevate-access-rights-on-ats.md): How to elevate employee access on ATS. - [Remove elevated access rights](https://help-peoplehr.theaccessgroup.com/en/articles/12089422-remove-elevated-access-rights.md): How can I amend the edited access for a user. - [Edit Access Rights changes are not saved](https://help-peoplehr.theaccessgroup.com/en/articles/12256434-edit-access-rights-changes-are-not-saved.md): I give ATS access rights to Update and I save the changes, however this reverts back to None and the changes are not applied. - [Users with escalated access to logbooks are unable to edit logbooks](https://help-peoplehr.theaccessgroup.com/en/articles/12179262-users-with-escalated-access-to-logbooks-are-unable-to-edit-logbooks.md): Users with escalated access to logbooks are unable to edit logbooks. - [User with elevated access rights can not amend authorisation rule](https://help-peoplehr.theaccessgroup.com/en/articles/12266368-user-with-elevated-access-rights-can-not-amend-authorisation-rule.md): User has elevated access rights for System Setting: Holiday Authorisation and Employee Planner but they can't amend an authorisation rule. - [Grant permission to API and Plugins tab](https://help-peoplehr.theaccessgroup.com/en/articles/12179997-grant-permission-to-api-and-plugins-tab.md): How can I elevate someone's access rights to API and Plugins tab without making them an admin. - [Error message 'Please select at least one system function'](https://help-peoplehr.theaccessgroup.com/en/articles/12182987-error-message-please-select-at-least-one-system-function.md): When updating the access rights for a customer, we're having this error message 'Please select at least one system function'. - [New departments not showing when editing users access](https://help-peoplehr.theaccessgroup.com/en/articles/12265431-new-departments-not-showing-when-editing-users-access.md): Need to be able to give a user access to new departments but they are not showing up when I go to overview to add it. - [Greyed out fields when editing access rights](https://help-peoplehr.theaccessgroup.com/en/articles/12275769-greyed-out-fields-when-editing-access-rights.md): Why do I get greyed out fields when trying to edit someone's access rights. - [User with elevated access rights is unable to change line manager](https://help-peoplehr.theaccessgroup.com/en/articles/12268438-user-with-elevated-access-rights-is-unable-to-change-line-manager.md): A user with elevated access right is unable to find all managers under Reports To dropdown list. - [View users you have extended access for](https://help-peoplehr.theaccessgroup.com/en/articles/12001382-view-users-you-have-extended-access-for.md): How to view users while you have edit access rights to them. ## General FAQ's - [Find my login page](https://help-peoplehr.theaccessgroup.com/en/articles/12167394-find-my-login-page.md): What is our general login URL. - [How to use employee search within the Smart Menu](https://help-peoplehr.theaccessgroup.com/en/articles/12292776-how-to-use-employee-search-within-the-smart-menu.md): How to use the employee search. - [Length of service rule has not applied to some users](https://help-peoplehr.theaccessgroup.com/en/articles/11960925-length-of-service-rule-has-not-applied-to-some-users.md): LOS profile should have updated people's holidays with an additional day based on the number of years of service. - [Locations of data centers](https://help-peoplehr.theaccessgroup.com/en/articles/12087543-locations-of-data-centers.md): Where is the location of your data centers. - [PeopleHR Accessibility](https://help-peoplehr.theaccessgroup.com/en/articles/12265330-peoplehr-accessibility.md): WCAG level or approach to reasonable adjustments has the site been developed to achieve. - [Recalculate an employees entitlement](https://help-peoplehr.theaccessgroup.com/en/articles/12258957-recalculate-an-employees-entitlement.md): Perform a test calculation for an employees entitlement - [Recover deleted data](https://help-peoplehr.theaccessgroup.com/en/articles/11938292-recover-deleted-data.md): Accidentally deleted information and I need to recover it. - [Scheduling changes with effective dates](https://help-peoplehr.theaccessgroup.com/en/articles/12002299-scheduling-changes-with-effective-dates.md): Schedule system changes on specific dates. - [TLS 1.2 protocol](https://help-peoplehr.theaccessgroup.com/en/articles/12299882-tls-1-2-protocol.md): Make sure your browser is compatible with TLS 1.2. - [Resend the welcome email](https://help-peoplehr.theaccessgroup.com/en/articles/11694215-resend-the-welcome-email.md): Send the welcome email to multiple users. - [Email address changes impact](https://help-peoplehr.theaccessgroup.com/en/articles/12001405-email-address-changes-impact.md): What happens when changing an employee's email address. - [How to remove items from the history tab?](https://help-peoplehr.theaccessgroup.com/en/articles/12269357-how-to-remove-items-from-the-history-tab.md): I've added the wrong bank details to somebodies account, I have removed this but how can I remove from the clock icon? - [How to store information within the system](https://help-peoplehr.theaccessgroup.com/en/articles/12136898-how-to-store-information-within-the-system.md): Can we store asset information within users' records. - [Information Security](https://help-peoplehr.theaccessgroup.com/en/articles/11892983-information-security.md): Details about INFOSEC, ISO27001, ICO, GDPR, and other policies. - [Modern Slavery Statement](https://help-peoplehr.theaccessgroup.com/en/articles/12254229-modern-slavery-statement.md): Where can I see the latest statement. - [Log in with test user when self service is off](https://help-peoplehr.theaccessgroup.com/en/articles/12131492-log-in-with-test-user-when-self-service-is-off.md): Can we log into the system from an employee perspective when self service is off. - [Processes triggering emails](https://help-peoplehr.theaccessgroup.com/en/articles/11906730-processes-triggering-emails.md): All emails sent by the system, when they're triggered and to who. - [Record diversity details](https://help-peoplehr.theaccessgroup.com/en/articles/12098321-record-diversity-details.md): Capture diversity data. - [Standard emails from PeopleHR](https://help-peoplehr.theaccessgroup.com/en/articles/11906746-standard-emails-from-peoplehr.md): Receiving emails from PeopleHR. - [Supported file types](https://help-peoplehr.theaccessgroup.com/en/articles/11696908-supported-file-types.md): Supported document sizes and file types. - [Smart Menu](https://help-peoplehr.theaccessgroup.com/en/articles/12157125-smart-menu.md): How to use the PeopleHR Smart Menu. - [How to use the Employee List](https://help-peoplehr.theaccessgroup.com/en/articles/12300414-how-to-use-the-employee-list.md): How to use the filters within the Employee List. - [Uploading MS Word forms to a user](https://help-peoplehr.theaccessgroup.com/en/articles/12265558-uploading-ms-word-forms-to-a-user.md): Can I upload an MS Word form to a users record, for them to complete and submit within the system. - [What PeopleHR can or can't do as data processors](https://help-peoplehr.theaccessgroup.com/en/articles/11985133-what-peoplehr-can-or-can-t-do-as-data-processors.md): Can you delete the data for me. - [Who has access to your data](https://help-peoplehr.theaccessgroup.com/en/articles/12276000-who-has-access-to-your-data.md): Which teams at PeopleHR have access to your system and why they need it. - [Add different types of leave on the same day](https://help-peoplehr.theaccessgroup.com/en/articles/12087648-add-different-types-of-leave-on-the-same-day.md): Adding Holiday and Sickness for the same day. - [An employee has deleted a past holiday](https://help-peoplehr.theaccessgroup.com/en/articles/12256510-an-employee-has-deleted-a-past-holiday.md): An employee has retrospectively withdrawn or deleted a holiday. - [Can an employee add or edit their own sickness?](https://help-peoplehr.theaccessgroup.com/en/articles/11961500-can-an-employee-add-or-edit-their-own-sickness.md): Is it possible for an employee to enter their own sickness. - [Can employees view their salaries](https://help-peoplehr.theaccessgroup.com/en/articles/12131446-can-employees-view-their-salaries.md): Are employees able to view and edit their own salaries. - [Unable to add or edit personal information](https://help-peoplehr.theaccessgroup.com/en/articles/12050555-unable-to-add-or-edit-personal-information.md): Why employees cannot add their date of birth or NI number. - [TOIL balance does not show on Dashboards](https://help-peoplehr.theaccessgroup.com/en/articles/12097900-toil-balance-does-not-show-on-dashboards.md): TOIL balance does not show on dashboard. - [Add Right to Work documents](https://help-peoplehr.theaccessgroup.com/en/articles/12254248-add-right-to-work-documents.md): How to add Right to Work documents. - [Additional managers can't view emergency contact details](https://help-peoplehr.theaccessgroup.com/en/articles/12238476-additional-managers-can-t-view-emergency-contact-details.md): Some of the additional line managers on employee profiles can't access emergency contact details. Is this correct. - [Admin can't delete a holiday](https://help-peoplehr.theaccessgroup.com/en/articles/12001344-admin-can-t-delete-a-holiday.md): The holiday request is grayed out. - [Admin cannot view plug-ins](https://help-peoplehr.theaccessgroup.com/en/articles/12277099-admin-cannot-view-plug-ins.md): My admin colleague cannot view the scheduled plug-in reports which I set up. - [Admin unable to see settings tab](https://help-peoplehr.theaccessgroup.com/en/articles/12180048-admin-unable-to-see-settings-tab.md): Admin can't see the settings tab. - [Audit trail](https://help-peoplehr.theaccessgroup.com/en/articles/12137021-audit-trail.md): I want to request an audit trail on who viewed something in the system. - [Bulk upload to change employee ID](https://help-peoplehr.theaccessgroup.com/en/articles/12131379-bulk-upload-to-change-employee-id.md): Update employee IDs in bulk. - [Can I edit Expense Submission List to include a mandatory field?](https://help-peoplehr.theaccessgroup.com/en/articles/12258347-can-i-edit-expense-submission-list-to-include-a-mandatory-field.md): It is possible to edit the Expense Submission List to include a mandatory field for comments or further information. - [Can I see leaver information after rehiring a user?](https://help-peoplehr.theaccessgroup.com/en/articles/12149542-can-i-see-leaver-information-after-rehiring-a-user.md): How do I find historical leave dates after rehiring. - [Who can change employee profile information?](https://help-peoplehr.theaccessgroup.com/en/articles/12179991-who-can-change-employee-profile-information.md): Can employees update their own personal information. - [Whitelist our email server to enable receiving emails](https://help-peoplehr.theaccessgroup.com/en/articles/11694171-whitelist-our-email-server-to-enable-receiving-emails.md): What is the PeopleHR IP address. - [What happens when I delete an employee?](https://help-peoplehr.theaccessgroup.com/en/articles/12149646-what-happens-when-i-delete-an-employee.md): Complying with GDPR regulations and auditing on deleted records. - [View Department events access but user can see more](https://help-peoplehr.theaccessgroup.com/en/articles/12292035-view-department-events-access-but-user-can-see-more.md): I want to restrict the access to view the company planner to view department only excluding sick days for employees. - [Change the default sequencing for employee ID](https://help-peoplehr.theaccessgroup.com/en/articles/12157245-change-the-default-sequencing-for-employee-id.md): Change the default PW sequence. Changing the number sequencing for employee ID. - [User having access to profiles they shouldn't](https://help-peoplehr.theaccessgroup.com/en/articles/12275927-user-having-access-to-profiles-they-shouldn-t.md): If a user has access to another one's profile when they shouldn't, there may be a glitch in the reporting line. - [Create a test employee or manager](https://help-peoplehr.theaccessgroup.com/en/articles/12131065-create-a-test-employee-or-manager.md): Enter someone as a test employee. - [Delete a location, department or job role](https://help-peoplehr.theaccessgroup.com/en/articles/11938420-delete-a-location-department-or-job-role.md): We don’t have the option to delete items from drop-down menus, even when the data isn’t in use for any user. - [Delete company departments linked to a leaver](https://help-peoplehr.theaccessgroup.com/en/articles/12131930-delete-company-departments-linked-to-a-leaver.md): I have some company departments that are no longer relevant and I want to delete these but they are linked to an ex-employee. - [Delete data in bulk](https://help-peoplehr.theaccessgroup.com/en/articles/11907442-delete-data-in-bulk.md): Is it possible to schedule data retention policies and manage automatic deletion of employee data. - [Unable to edit England & Wales public holiday template](https://help-peoplehr.theaccessgroup.com/en/articles/12040790-unable-to-edit-england-wales-public-holiday-template.md): I can't edit the England and Wales template. - [Delete history of changes](https://help-peoplehr.theaccessgroup.com/en/articles/12116698-delete-history-of-changes.md): How can I delete historic data. - [Display preferred name within employees list](https://help-peoplehr.theaccessgroup.com/en/articles/12275991-display-preferred-name-within-employees-list.md): When you display people in the employees tab, can you display people by their preferred names rather than their given names. - [How to clear cache on different browsers](https://help-peoplehr.theaccessgroup.com/en/articles/11695775-how-to-clear-cache-on-different-browsers.md): How to clear cache on Google Chrome. How to clear cache on Microsoft Edge. - [Set an admin as a leaver](https://help-peoplehr.theaccessgroup.com/en/articles/11969581-set-an-admin-as-a-leaver.md): How to set an admin as a leaver. - [Keep a record of the final employment date for rehired employees](https://help-peoplehr.theaccessgroup.com/en/articles/12254442-keep-a-record-of-the-final-employment-date-for-rehired-employees.md): When rehiring a leaver their final employment date does not show in the queries. - [Edit default system emails](https://help-peoplehr.theaccessgroup.com/en/articles/12165039-edit-default-system-emails.md): Editing the default email notifications. - [Expenses bulk upload](https://help-peoplehr.theaccessgroup.com/en/articles/12266301-expenses-bulk-upload.md): I would like to bulk upload some expenses. - [Holiday entitlement calculation is showing incorrect figures](https://help-peoplehr.theaccessgroup.com/en/articles/12131002-holiday-entitlement-calculation-is-showing-incorrect-figures.md): Holiday entitlements error. - [Hide an employee on the system](https://help-peoplehr.theaccessgroup.com/en/articles/12254425-hide-an-employee-on-the-system.md): Can I hide an employee from other employees so that he does not appear in the org chart or company directory. - [Log salary entitlements and deductions](https://help-peoplehr.theaccessgroup.com/en/articles/12009911-log-salary-entitlements-and-deductions.md): Where do I log entitlements and deductions in an employee's record. - [Reassign the notification admin](https://help-peoplehr.theaccessgroup.com/en/articles/11931031-reassign-the-notification-admin.md): How to change the notification admin. - [Restricting ability to book holidays](https://help-peoplehr.theaccessgroup.com/en/articles/11984259-restricting-ability-to-book-holidays.md): Restrict users to book holidays in PeopleHR. - [Revoke access for specific users](https://help-peoplehr.theaccessgroup.com/en/articles/12255191-revoke-access-for-specific-users.md): How to revoke access to your PeopleHR system for a specific users. - [Buy and sell annual leave](https://help-peoplehr.theaccessgroup.com/en/articles/12050844-buy-and-sell-annual-leave.md): Is it possible to set up a scheme to buy or sell annual leave. - [How to restrict admin access](https://help-peoplehr.theaccessgroup.com/en/articles/11885302-how-to-restrict-admin-access.md): Can I make someone an Administrator but not allow them to view certain information or details. - [Make a user an admin](https://help-peoplehr.theaccessgroup.com/en/articles/11885202-make-a-user-an-admin.md): How can I enable an employee to be an administrator. - [Stop certain employees from seeing and editing their information](https://help-peoplehr.theaccessgroup.com/en/articles/12265315-stop-certain-employees-from-seeing-and-editing-their-information.md): How to stop certain employees from being able to see and edit their own information on desktop and mobile app. - [Cookie policy](https://help-peoplehr.theaccessgroup.com/en/articles/13619328-cookie-policy.md): Guidance on PeopleHR cookie policy. - [Tasks suddenly appear on manager's dashboard](https://help-peoplehr.theaccessgroup.com/en/articles/12255261-tasks-suddenly-appear-on-manager-s-dashboard.md): User reported that they had a number of tasks suddenly appear on their dashboard. - [Manager not able to view direct reports tasks in All Tasks](https://help-peoplehr.theaccessgroup.com/en/articles/12276907-manager-not-able-to-view-direct-reports-tasks-in-all-tasks.md): Managers can't view reports to tasks. - [View employee profiles](https://help-peoplehr.theaccessgroup.com/en/articles/12033554-view-employee-profiles.md): How admins or managers can view an employee's profile. - [How can managers see leavers who previously reported to them](https://help-peoplehr.theaccessgroup.com/en/articles/12130575-how-can-managers-see-leavers-who-previously-reported-to-them.md): Is it possible for managers to access their terminated team member's records later on. - [Manager receiving emails about leaver](https://help-peoplehr.theaccessgroup.com/en/articles/12167883-manager-receiving-emails-about-leaver.md): Manager is still receiving emails regarding an employee that left the company. - [Email alerts for not logging timesheets](https://help-peoplehr.theaccessgroup.com/en/articles/12275907-email-alerts-for-not-logging-timesheets.md): Can members of staff and managers can receive email alerts or reminders about members of staff not logging their time. - [Manager - An overview of the Path to Great app](https://help-peoplehr.theaccessgroup.com/en/articles/12265333-manager-an-overview-of-the-path-to-great-app.md): What can I do in the Team Path To Great tab in Access Evo. - [Additional manager level of access](https://help-peoplehr.theaccessgroup.com/en/articles/12019244-additional-manager-level-of-access.md): Do additional managers have full access to their employees' records. - [Indirect Reports](https://help-peoplehr.theaccessgroup.com/en/articles/12008290-indirect-reports.md): How do I give someone access to see the information of manager's manager direct reports. - [Line manager can't see the contact details for their direct reports to](https://help-peoplehr.theaccessgroup.com/en/articles/12052951-line-manager-can-t-see-the-contact-details-for-their-direct-reports-to.md): How do I grant line managers access to the details for their direct reports. - [Manger receiving updates for users that are not in their team](https://help-peoplehr.theaccessgroup.com/en/articles/12180266-manger-receiving-updates-for-users-that-are-not-in-their-team.md): A manager is receiving recap updates for users that are not within their team. - [Contact the accounts management or finance teams](https://help-peoplehr.theaccessgroup.com/en/articles/11687660-contact-the-accounts-management-or-finance-teams.md): Contact my account manager. - [How to change the number of licensed employees](https://help-peoplehr.theaccessgroup.com/en/articles/12020211-how-to-change-the-number-of-licensed-employees.md): Increase the number of licensed employees. - [Change the company name and URL](https://help-peoplehr.theaccessgroup.com/en/articles/11948615-change-the-company-name-and-url.md): Change the company name. - [System training request](https://help-peoplehr.theaccessgroup.com/en/articles/11950637-system-training-request.md): How can I set up a training session for People HR. - [Copy of the PeopleHR signed contract](https://help-peoplehr.theaccessgroup.com/en/articles/12179335-copy-of-the-peoplehr-signed-contract.md): Get a duplicate of our PeopleHR contract. - [Create a test environment](https://help-peoplehr.theaccessgroup.com/en/articles/11960839-create-a-test-environment.md): Create a sandbox account. - [Grant and revoke access to your system for PeopleHR support](https://help-peoplehr.theaccessgroup.com/en/articles/11836456-grant-and-revoke-access-to-your-system-for-peoplehr-support.md): Granting access for a member of PeopleHR to investigate. - [Set up new account for different site](https://help-peoplehr.theaccessgroup.com/en/articles/12275975-set-up-new-account-for-different-site.md): We have another branch of the business which we would like to utilise PeopleHR for. - [Cancel my PeopleHR subscription](https://help-peoplehr.theaccessgroup.com/en/articles/11960933-cancel-my-peoplehr-subscription.md): Cancel my PeopleHR account. - [Can't log in to trial site](https://help-peoplehr.theaccessgroup.com/en/articles/12089410-can-t-log-in-to-trial-site.md): Why can't I access my trial site. ## Troubleshooting & Errors - [Access button - failed to load products](https://help-peoplehr.theaccessgroup.com/en/articles/12147008-access-button-failed-to-load-products.md): Access button failed to load products. - [Access Button menu not loading](https://help-peoplehr.theaccessgroup.com/en/articles/11931047-access-button-menu-not-loading.md): Access Button menu is not loading any of the given apps after long periods of inactivity. - [Adding or viewing logbooks is signing users out of PeopleHR](https://help-peoplehr.theaccessgroup.com/en/articles/12019807-adding-or-viewing-logbooks-is-signing-users-out-of-peoplehr.md): When trying to add or view a user's logbook this is signing us out of PeopleHR where we have to log in again. - [Being logged out when trying to edit or delete an employee's Contact details](https://help-peoplehr.theaccessgroup.com/en/articles/12115654-being-logged-out-when-trying-to-edit-or-delete-an-employee-s-contact-details.md): When the employee or admin attempt to delete or edit the current address, it kicks both out of the system. - [Being redirected to Access Evo with no PeopleHR options on Access Button](https://help-peoplehr.theaccessgroup.com/en/articles/11961491-being-redirected-to-access-evo-with-no-peoplehr-options-on-access-button.md): Unable to log into People HR as the employee is redirected to a completely different page. - [Blank page when logging in](https://help-peoplehr.theaccessgroup.com/en/articles/12131497-blank-page-when-logging-in.md): When I try to login I only get a blank white page. - [Users can't see PeopleHR product in Access Button](https://help-peoplehr.theaccessgroup.com/en/articles/12052334-users-can-t-see-peoplehr-product-in-access-button.md): Cannot access PeopleHR from Access Evo. - [Unable to proceed when creating a new user](https://help-peoplehr.theaccessgroup.com/en/articles/12131121-unable-to-proceed-when-creating-a-new-user.md): The Next button is not working within the new starter wizard. - [Unable to login after a password change](https://help-peoplehr.theaccessgroup.com/en/articles/12107070-unable-to-login-after-a-password-change.md): Users are directed to 'Manage Your Access Account' page when they try to login. - [Unable to log in](https://help-peoplehr.theaccessgroup.com/en/articles/11694089-unable-to-log-in.md): I can't log into my PeopleHR account. - [Unable to delete salary](https://help-peoplehr.theaccessgroup.com/en/articles/12136708-unable-to-delete-salary.md): I am an admin and I can't delete an incorrect salary on the employee record. - [Reports to future effective date is not taking place](https://help-peoplehr.theaccessgroup.com/en/articles/12001909-reports-to-future-effective-date-is-not-taking-place.md): Reports to future effective date has not actioned when the date has come into effect. - [Error message 'This NIN is already in use on another employee record'](https://help-peoplehr.theaccessgroup.com/en/articles/12088101-error-message-this-nin-is-already-in-use-on-another-employee-record.md): Unable to add an employee's NIN number for a new starter. - [Employee list does not show all employees](https://help-peoplehr.theaccessgroup.com/en/articles/11893113-employee-list-does-not-show-all-employees.md): My employee list won't scroll past a specific letter. - [Employees are not receiving confirmation of approval emails](https://help-peoplehr.theaccessgroup.com/en/articles/12131806-employees-are-not-receiving-confirmation-of-approval-emails.md): Employees are not receiving an email confirming that the leave has been approved. - [Employees didn't receive their accrual entitlement](https://help-peoplehr.theaccessgroup.com/en/articles/12002267-employees-didn-t-receive-their-accrual-entitlement.md): Employees did not receive their monthly leave accrual. - [Error: 'Signing into this application requires an active Access Evo Account'](https://help-peoplehr.theaccessgroup.com/en/articles/11950722-error-signing-into-this-application-requires-an-active-access-evo-account.md): When I try to log into Access Evo, I get the message signing into this application requires an active Access Evo Account. - [Error: 'Access Denied'](https://help-peoplehr.theaccessgroup.com/en/articles/11961464-error-access-denied.md): If get the message Access Denied when using an API key. - [Error - 'An error occurred whilst loading the menu'](https://help-peoplehr.theaccessgroup.com/en/articles/11969617-error-an-error-occurred-whilst-loading-the-menu.md): My Access Button is not loading and there is an error. - [Error when downloading documents - 'Access denied'](https://help-peoplehr.theaccessgroup.com/en/articles/12009906-error-when-downloading-documents-access-denied.md): A user is getting an error message on a file download: 'Access denied' - [Error when completing tasks - 'Oops... Something's Not Right'](https://help-peoplehr.theaccessgroup.com/en/articles/12048967-error-when-completing-tasks-oops-something-s-not-right.md): Error message when opening or marking tasks as completed: Oops... Something's Not Right - [Error: 'One or more invalid characters were detected](https://help-peoplehr.theaccessgroup.com/en/articles/12131861-error-one-or-more-invalid-characters-were-detected.md): I'm getting the message One or more invalid characters were detected. Please check them and input the data again. - [Error: 'Unable to Load All Employees'](https://help-peoplehr.theaccessgroup.com/en/articles/12136381-error-unable-to-load-all-employees.md): Issues with doing backups using the external backup tool. Backup Failed: Unable to Load All Employees: Access Denied. - [Error 'This code can't be verified' when entering the 2FA code](https://help-peoplehr.theaccessgroup.com/en/articles/12149074-error-this-code-can-t-be-verified-when-entering-the-2fa-code.md): When entering the authenticator code Error: This code can't be verified. - [Error message 'Bad Gateway'](https://help-peoplehr.theaccessgroup.com/en/articles/12289971-error-message-bad-gateway.md): Clicking the social media icons, such as Facebook, Gmail, twitter etc., an error message Bad Gateway appears. - [Error: 'Email address already in use'](https://help-peoplehr.theaccessgroup.com/en/articles/11948600-error-email-address-already-in-use.md): Error when setting a new employee in PeopleHR. - [Left-hand menu shows incorrectly](https://help-peoplehr.theaccessgroup.com/en/articles/12302984-left-hand-menu-shows-incorrectly.md): The menu isn't showing right. - [Login error message 'web servers are returning unknown error'](https://help-peoplehr.theaccessgroup.com/en/articles/12106169-login-error-message-web-servers-are-returning-unknown-error.md): Receiving the error message 'web servers are returning unknown error' when logging in. Having the error message 'Error 520'. - [Pop-up message isn't closing down](https://help-peoplehr.theaccessgroup.com/en/articles/12179377-pop-up-message-isn-t-closing-down.md): There is no 'X' to close the pop-up window. - [Proxy server or firewall problems](https://help-peoplehr.theaccessgroup.com/en/articles/12269136-proxy-server-or-firewall-problems.md): Allow access to People® in your firewall. - [Running slow or crashing out](https://help-peoplehr.theaccessgroup.com/en/articles/11999856-running-slow-or-crashing-out.md): PeopleHR won't load properly. - [Stop additional managers receiving return to work form emails](https://help-peoplehr.theaccessgroup.com/en/articles/12254544-stop-additional-managers-receiving-return-to-work-form-emails.md): Can you stop additional mangers being cc'd on return-to-work emails. - [System doesn't display correctly on tablet or mobile browser](https://help-peoplehr.theaccessgroup.com/en/articles/12269197-system-doesn-t-display-correctly-on-tablet-or-mobile-browser.md): Mobile or tablet is not displaying PeopleHR site correctly. - [System logs the user out while completing a logbook or performance review](https://help-peoplehr.theaccessgroup.com/en/articles/11961702-system-logs-the-user-out-while-completing-a-logbook-or-performance-review.md): Users are being suddenly logged out of the system when they are typing in the Logbook. - [System maintenance or unexpected downtime](https://help-peoplehr.theaccessgroup.com/en/articles/11798610-system-maintenance-or-unexpected-downtime.md): Get notified about scheduled maintenance and other unexpected downtime issues. - [Unable to access the test user](https://help-peoplehr.theaccessgroup.com/en/articles/12291907-unable-to-access-the-test-user.md): Error: 'Your account is configured to use an external service for authentication. Please use the password you would normally use for Azure.' - [Can't open documents - Error: 'You no longer have access to this document'](https://help-peoplehr.theaccessgroup.com/en/articles/12158236-can-t-open-documents-error-you-no-longer-have-access-to-this-document.md): Error: You no longer have access to this document. - [Delayed emails](https://help-peoplehr.theaccessgroup.com/en/articles/11999373-delayed-emails.md): We keep receiving delayed emails. - [Employee has received an emailed document notification for a different user](https://help-peoplehr.theaccessgroup.com/en/articles/12180279-employee-has-received-an-emailed-document-notification-for-a-different-user.md): Signature notification received by user for a different users document. - [Oops something went wrong on My Team tab](https://help-peoplehr.theaccessgroup.com/en/articles/12303073-oops-something-went-wrong-on-my-team-tab.md): When I click the My Team tab I get an oops error. - [Same payroll number allocated to multiple people](https://help-peoplehr.theaccessgroup.com/en/articles/12292010-same-payroll-number-allocated-to-multiple-people.md): New Starter was due to start and was allocated a payroll number and this user was then deleted, another new starter then started and the same payroll number was used. - [The page has refreshed while completing a performance review](https://help-peoplehr.theaccessgroup.com/en/articles/12254476-the-page-has-refreshed-while-completing-a-performance-review.md): The page has refreshed while completing a performance review before saving, and the user lost the information. - [Unable to see the entire documents list](https://help-peoplehr.theaccessgroup.com/en/articles/12149095-unable-to-see-the-entire-documents-list.md): User is only able to scroll down to a certain period of time to view documents. - [Users are getting signed out of the system while using it](https://help-peoplehr.theaccessgroup.com/en/articles/12009137-users-are-getting-signed-out-of-the-system-while-using-it.md): Employees being timed out of system when actively using it. - [Weekly recap emails are showing old outstanding performance reviews](https://help-peoplehr.theaccessgroup.com/en/articles/12052188-weekly-recap-emails-are-showing-old-outstanding-performance-reviews.md): Weekly recap email is showing old outstanding performance reviews, and nothing is open on the employees' records. - ['Oops... Something's not right' error when editing Address](https://help-peoplehr.theaccessgroup.com/en/articles/12259021-oops-something-s-not-right-error-when-editing-address.md): 'Oops... Something's not right' error when editing Address. - [Login error - 'Oops... Something's Not Right!'](https://help-peoplehr.theaccessgroup.com/en/articles/11948344-login-error-oops-something-s-not-right.md): Cannot login into the system and receive this error: Oops... Something's Not Right! - [Error when posting news - 'Oops... Something's Not Right'](https://help-peoplehr.theaccessgroup.com/en/articles/11950874-error-when-posting-news-oops-something-s-not-right.md): When publishing news, I get an error message. - [Planner error - 'Oops... Something's Not Right'](https://help-peoplehr.theaccessgroup.com/en/articles/12089045-planner-error-oops-something-s-not-right.md): Error message when trying to book a holiday via planner: Oops... Something's Not Right - [ATS error when adding an applicant - 'Oops... Something's Not Right'](https://help-peoplehr.theaccessgroup.com/en/articles/12179298-ats-error-when-adding-an-applicant-oops-something-s-not-right.md): Error message after adding in applicant questions. - [Error message 'Oops... Something's not right' on Personal tab](https://help-peoplehr.theaccessgroup.com/en/articles/12237505-error-message-oops-something-s-not-right-on-personal-tab.md): Manager gets an error message when trying to view Perks for an employee. - [Document template gives an oops error](https://help-peoplehr.theaccessgroup.com/en/articles/12304318-document-template-gives-an-oops-error.md): When I open a document template I get an error. - [Error when uploading documents - 'Oops... Something's not right'](https://help-peoplehr.theaccessgroup.com/en/articles/11928122-error-when-uploading-documents-oops-something-s-not-right.md): Error when adding a document to a user's record by using an existing template. - [System navigation error - 'Oops... Something's Not Right'](https://help-peoplehr.theaccessgroup.com/en/articles/11961756-system-navigation-error-oops-something-s-not-right.md): When trying to navigate to a different tab I am faced with an error. ## Users - [Delete an employee](https://help-peoplehr.theaccessgroup.com/en/articles/12007868-delete-an-employee.md): How do I remove an employee. - [Add or edit options in drop-down lists](https://help-peoplehr.theaccessgroup.com/en/articles/11931016-add-or-edit-options-in-drop-down-lists.md): Add or edit options that appear in drop-down lists. - [Add or amend an employee's salary](https://help-peoplehr.theaccessgroup.com/en/articles/12009746-add-or-amend-an-employee-s-salary.md): Add or change an employee's salary in their personal record. - [Daily cost of absence calculation](https://help-peoplehr.theaccessgroup.com/en/articles/12033615-daily-cost-of-absence-calculation.md): How is the daily cost of absence calculated. - [Part-timers salary calculation](https://help-peoplehr.theaccessgroup.com/en/articles/12140144-part-timers-salary-calculation.md): How to calculate Part Time employees' salary. - [Salary update error - 'Oops... Something's Not Right!'](https://help-peoplehr.theaccessgroup.com/en/articles/12149676-salary-update-error-oops-something-s-not-right.md): I'm not able to update the employee's salary. - [Amending employee personal details](https://help-peoplehr.theaccessgroup.com/en/articles/12136896-amending-employee-personal-details.md): Updating or adding new personal details for an employee. - [Asterisk next to salary information](https://help-peoplehr.theaccessgroup.com/en/articles/12276936-asterisk-next-to-salary-information.md): The meaning of the asterisk next to salary. - [Can analysis codes fields have a different format?](https://help-peoplehr.theaccessgroup.com/en/articles/12255211-can-analysis-codes-fields-have-a-different-format.md): Can we set up analysis codes as text boxes instead of dropdown lists. - [Change direct manager and additional manager](https://help-peoplehr.theaccessgroup.com/en/articles/11951017-change-direct-manager-and-additional-manager.md): Add a new job with a different title, line manager and hours of work with an effective in the future date. - [Change employees' employment type](https://help-peoplehr.theaccessgroup.com/en/articles/12292804-change-employees-employment-type.md): How to change and employees' employment type. - [Change employees' ID](https://help-peoplehr.theaccessgroup.com/en/articles/12008307-change-employees-id.md): Can we update the IDs for all employees in bulk. - [Update personal details](https://help-peoplehr.theaccessgroup.com/en/articles/11948808-update-personal-details.md): Edit the personal details such as address, phone numbers, personal email, bank details, or emergency contacts. - [Change user's department](https://help-peoplehr.theaccessgroup.com/en/articles/12131862-change-user-s-department.md): I want a user to be part of another department. - [Changes made to employees Profile](https://help-peoplehr.theaccessgroup.com/en/articles/12179935-changes-made-to-employees-profile.md): I have changed the manager for an employee with an effective in the future and it shows as their current manager. - [Email fields within personal and contacts pages](https://help-peoplehr.theaccessgroup.com/en/articles/12157198-email-fields-within-personal-and-contacts-pages.md): What is the difference between the Personal tab email field and the Contacts tab email field. - [How to update Length of Service](https://help-peoplehr.theaccessgroup.com/en/articles/12180270-how-to-update-length-of-service.md): The old length of service was removed, can this be changed. - [Incorrect manager status](https://help-peoplehr.theaccessgroup.com/en/articles/12165092-incorrect-manager-status.md): An employee has a manager status but they haven't been managers before, no one is reporting to them or ever was. - [Set employees with dual job roles](https://help-peoplehr.theaccessgroup.com/en/articles/12131397-set-employees-with-dual-job-roles.md): We have an employee who will be working in a dual-role capacity. - [Add a new job role for an employee](https://help-peoplehr.theaccessgroup.com/en/articles/12089541-add-a-new-job-role-for-an-employee.md): Add a new job role for an employee. - [Cancel future job role changes](https://help-peoplehr.theaccessgroup.com/en/articles/12398001-cancel-future-job-role-changes.md): How to delete a scheduled job role change. - [Continuous service date error - 'There is at least one absence recorded...'](https://help-peoplehr.theaccessgroup.com/en/articles/11969622-continuous-service-date-error-there-is-at-least-one-absence-recorded.md): 'There is at least one absence recorded in the employee planner prior to this date. Please remove absence\(s\) and try again.' - [Error message 'Start date must be after employee start date'](https://help-peoplehr.theaccessgroup.com/en/articles/12268394-error-message-start-date-must-be-after-employee-start-date.md): Having error message Start date must be after employee start date when changing the sick leave date for a rehired leaver. - [Error: 'Selected employee is team member'](https://help-peoplehr.theaccessgroup.com/en/articles/11984930-error-selected-employee-is-team-member.md): When I try to change someone's line manager I get the error Selected employee is a team member. - [How to change a user's email address](https://help-peoplehr.theaccessgroup.com/en/articles/12032833-how-to-change-a-user-s-email-address.md) - [Uploading employee photo](https://help-peoplehr.theaccessgroup.com/en/articles/11968962-uploading-employee-photo.md): Upload an employee photo to the employee record. - [Job role merge tags](https://help-peoplehr.theaccessgroup.com/en/articles/12702603-job-role-merge-tags.md): How do scheduled job role merge tags work. - [Change the Tap In/Out code for one user](https://help-peoplehr.theaccessgroup.com/en/articles/12303200-change-the-tap-in-out-code-for-one-user.md): I need to change one employee's tap in/out code. - [Fixed term employee entitlement calculation](https://help-peoplehr.theaccessgroup.com/en/articles/12050813-fixed-term-employee-entitlement-calculation.md): New starter with fixed end date. - [Background checks for employees](https://help-peoplehr.theaccessgroup.com/en/articles/12237342-background-checks-for-employees.md): Where can I add background checks for employees in PeopleHR. - [Edit fixed term end date](https://help-peoplehr.theaccessgroup.com/en/articles/12001716-edit-fixed-term-end-date.md): Change an end date for an employee on a fixed-term contract. - [Log an employee's probation details](https://help-peoplehr.theaccessgroup.com/en/articles/12276009-log-an-employee-s-probation-details.md): How do I record that an employee is on probation. - [Time & Attendance ID history of changes](https://help-peoplehr.theaccessgroup.com/en/articles/12255085-time-attendance-id-history-of-changes.md): Can I see who changed Time & Attendance ID's user in Employment tab and when the change has been made. - [Who can see the employment tab?](https://help-peoplehr.theaccessgroup.com/en/articles/12258315-who-can-see-the-employment-tab.md): Can employees see right-to-work documents. - [Update bank details](https://help-peoplehr.theaccessgroup.com/en/articles/12149604-update-bank-details.md): Edit the employee's bank details. - [Edit a leaver's reason for leaving](https://help-peoplehr.theaccessgroup.com/en/articles/11984942-edit-a-leaver-s-reason-for-leaving.md): Update the leaving reason for past leavers. - [Process an employee as a leaver](https://help-peoplehr.theaccessgroup.com/en/articles/11706401-process-an-employee-as-a-leaver.md): What to do when an employee leaves your company. - [Can leavers log in?](https://help-peoplehr.theaccessgroup.com/en/articles/12131117-can-leavers-log-in.md): What happens on the app for the leavers, Can they still log in. - [Editing Reason for Leaving dropdown list](https://help-peoplehr.theaccessgroup.com/en/articles/12140859-editing-reason-for-leaving-dropdown-list.md): When amending the leaving reasons dropdown list, it has retrospectively amended all previous leavers' reason for leaving. - [Rehire a leaver](https://help-peoplehr.theaccessgroup.com/en/articles/11711031-rehire-a-leaver.md): How do I add an employee who previously left. I need to amend a leavers leave date. - [Retrieve all leaver expense submissions](https://help-peoplehr.theaccessgroup.com/en/articles/12008325-retrieve-all-leaver-expense-submissions.md): Once an employee has been marked as a leaver where do I retrieve all their expense submissions. - [Rehire a future leaver](https://help-peoplehr.theaccessgroup.com/en/articles/12087283-rehire-a-future-leaver.md): What should I do if I've marked an employee as a leaver but they aren't leaving anymore. - [View the holiday entitlement of a leaver](https://help-peoplehr.theaccessgroup.com/en/articles/12148811-view-the-holiday-entitlement-of-a-leaver.md): Can I access a leaver's previous holiday entitlement. - [Stop public holidays being deducted after the fixed term end date](https://help-peoplehr.theaccessgroup.com/en/articles/12052297-stop-public-holidays-being-deducted-after-the-fixed-term-end-date.md): How to stop public holidays being deducted after the fixed term end date. - [Cancel future start employee](https://help-peoplehr.theaccessgroup.com/en/articles/12292085-cancel-future-start-employee.md): Change future starter to leaver instead. - [Change leaver date](https://help-peoplehr.theaccessgroup.com/en/articles/11950569-change-leaver-date.md): Change the leaver date that was incorrectly added for an employee who hasn't left yet. - [Changing the re-employable field after marked a leaver doesn't save changes.](https://help-peoplehr.theaccessgroup.com/en/articles/12180248-changing-the-re-employable-field-after-marked-a-leaver-doesn-t-save-changes.md): Using the leaver wizard, the re-employable field is always set to "no" when I come back into the wizard. - [Find a leaver](https://help-peoplehr.theaccessgroup.com/en/articles/12049146-find-a-leaver.md): Find a leaver in People HR. - [Incorrect remaining entitlement in the leaver wizard](https://help-peoplehr.theaccessgroup.com/en/articles/11907625-incorrect-remaining-entitlement-in-the-leaver-wizard.md): Leaver wizard is not calculating the remaining entitlement correctly. - [Rehired employee has too much booked leave](https://help-peoplehr.theaccessgroup.com/en/articles/12097134-rehired-employee-has-too-much-booked-leave.md): When rehiring employee this shows too much booked. - [There are no names on 'Re-Assign Direct Reports To' list](https://help-peoplehr.theaccessgroup.com/en/articles/12140650-there-are-no-names-on-re-assign-direct-reports-to-list.md): When marking a user as a leaver, the Re-Assign Direct Reports To list is empty. ## Authorisations - [Authorisations area overview](https://help-peoplehr.theaccessgroup.com/en/articles/11907536-authorisations-area-overview.md): What can I do on the authorisations tab. - [View your holiday requests and check comments](https://help-peoplehr.theaccessgroup.com/en/articles/12106552-view-your-holiday-requests-and-check-comments.md): Check if your holiday was authorised and view approver comments. - [Find comments for decided holidays](https://help-peoplehr.theaccessgroup.com/en/articles/12136886-find-comments-for-decided-holidays.md): When managers decline employees annual leave request, where can the employees see the manager's reason why the holiday request was declined. - [Edit holiday request](https://help-peoplehr.theaccessgroup.com/en/articles/12089533-edit-holiday-request.md): Changing the dates of a holiday that is already approved. - [Holiday request stuck on Pending](https://help-peoplehr.theaccessgroup.com/en/articles/12050192-holiday-request-stuck-on-pending.md): I have approved a holiday, there is nothing left on my authorisations page, however the holidays on the planner still appear as Pending. - [Manage holiday requests](https://help-peoplehr.theaccessgroup.com/en/articles/11883389-manage-holiday-requests.md): Approve or decline holiday requests. - [View, approve and decline timesheets and assignments](https://help-peoplehr.theaccessgroup.com/en/articles/11960882-view-approve-and-decline-timesheets-and-assignments.md): Authorise timesheets and assignments - [View comments on declined assignments](https://help-peoplehr.theaccessgroup.com/en/articles/12255234-view-comments-on-declined-assignments.md): How can I see the comments from my declined assignment. - [How to see if a logbook was approved](https://help-peoplehr.theaccessgroup.com/en/articles/12009220-how-to-see-if-a-logbook-was-approved.md): Logbook shows as approved. - [Logbook authorisation page just loading](https://help-peoplehr.theaccessgroup.com/en/articles/12020722-logbook-authorisation-page-just-loading.md): I am trying to authorise a logbook but the page is just loading and then I need to exit the entire page to get back into the system. - [Approve a logbook](https://help-peoplehr.theaccessgroup.com/en/articles/12701560-approve-a-logbook.md): Where can I approve a logbook that an employee has submitted in the system. - [Approve submitted expenses](https://help-peoplehr.theaccessgroup.com/en/articles/11999861-approve-submitted-expenses.md): How can I approve submitted expense. - [Update the default unit for mileage expenses](https://help-peoplehr.theaccessgroup.com/en/articles/12268408-update-the-default-unit-for-mileage-expenses.md): Can I amend the settings to make miles the default. - [Expense flow after being approved](https://help-peoplehr.theaccessgroup.com/en/articles/12258538-expense-flow-after-being-approved.md): After the expenses have been approved, what can I do with them. - [Expense requests sat with the old line manager](https://help-peoplehr.theaccessgroup.com/en/articles/12255462-expense-requests-sat-with-the-old-line-manager.md): We have changed the line manager for one of our employees and their expenses are now sitting with their old line manager for approval. - [Approve or decline expenses submitted via mobile app](https://help-peoplehr.theaccessgroup.com/en/articles/12050506-approve-or-decline-expenses-submitted-via-mobile-app.md): How can I approve expenses on the mobile app. - [Approver is not receiving request emails](https://help-peoplehr.theaccessgroup.com/en/articles/11927971-approver-is-not-receiving-request-emails.md): Managers are not receiving emails from their direct reports regarding annual leave. - [Admin unable to approve a logbook](https://help-peoplehr.theaccessgroup.com/en/articles/12140161-admin-unable-to-approve-a-logbook.md): Admin user unable to approve a logbook. - [Authorisation comments do not show in emails](https://help-peoplehr.theaccessgroup.com/en/articles/12269181-authorisation-comments-do-not-show-in-emails.md): Why isn't a comment showing on the email an employee receives following a logbook authorisation. - [Authorisation emails not being sent](https://help-peoplehr.theaccessgroup.com/en/articles/11948620-authorisation-emails-not-being-sent.md): Managers don't receive the authorisation email requests. - [Authorisations tab showing no results when searching user name](https://help-peoplehr.theaccessgroup.com/en/articles/12136893-authorisations-tab-showing-no-results-when-searching-user-name.md): When searching for a users name in the authorisations tab this is returning no results. - [Authorise holidays from email](https://help-peoplehr.theaccessgroup.com/en/articles/12131856-authorise-holidays-from-email.md): Turning the approve or decline option in emails. - [Automated email - 'Your timesheet has been declined'](https://help-peoplehr.theaccessgroup.com/en/articles/12266320-automated-email-your-timesheet-has-been-declined.md): A few users received an email stating that their timesheet request has been declined. - [Blank approver appearing on holiday requests](https://help-peoplehr.theaccessgroup.com/en/articles/11948906-blank-approver-appearing-on-holiday-requests.md): Authorisation approver blank even though user is assigned to a Rule. - [Can additional managers approve requests?](https://help-peoplehr.theaccessgroup.com/en/articles/12137013-can-additional-managers-approve-requests.md): Can additional reports to authorise holiday for an employee. - [What does the \(A\) in authorisations mean?](https://help-peoplehr.theaccessgroup.com/en/articles/12269239-what-does-the-a-in-authorisations-mean.md): What does the \(A\) stand for next to the listed approvers of someone's annual leave. - [View the 'Also on leave' list](https://help-peoplehr.theaccessgroup.com/en/articles/12180257-view-the-also-on-leave-list.md): When managers approve holidays they are allowed to see who is also on leave. - [Holiday request email contains unnecessary Impact Insight information](https://help-peoplehr.theaccessgroup.com/en/articles/12140114-holiday-request-email-contains-unnecessary-impact-insight-information.md): The holiday request email received by the approver states that a colleague is also on holiday but for a different period. - [Holiday request insights](https://help-peoplehr.theaccessgroup.com/en/articles/11984223-holiday-request-insights.md): Holiday request insights email. - [Holiday withdrawn request email going to previous line manager](https://help-peoplehr.theaccessgroup.com/en/articles/12147227-holiday-withdrawn-request-email-going-to-previous-line-manager.md): Still receiving updates when leave is requested/withdrawn from their old team, even though they no longer have any direct reports. - [Logbook not showing in the authorisation tab](https://help-peoplehr.theaccessgroup.com/en/articles/12115680-logbook-not-showing-in-the-authorisation-tab.md): A manager has added a Logbook but this is not showing in the authorisation tab. - [Managers are not able to approve Timesheets](https://help-peoplehr.theaccessgroup.com/en/articles/12131371-managers-are-not-able-to-approve-timesheets.md): Approval of Assignments. - [Missing data in the Authorisation tab](https://help-peoplehr.theaccessgroup.com/en/articles/12019623-missing-data-in-the-authorisation-tab.md): The Authorisation tab shows no results. - [Requests are going to the wrong approver](https://help-peoplehr.theaccessgroup.com/en/articles/11892355-requests-are-going-to-the-wrong-approver.md): Holidays. other events, timesheets, assignments, logbook and expense requests are going to the wrong approver. - [Second line approver not able to approve request](https://help-peoplehr.theaccessgroup.com/en/articles/12052944-second-line-approver-not-able-to-approve-request.md): Second line approver can't view the request. - [Is it possible to decline a request approved by mistake](https://help-peoplehr.theaccessgroup.com/en/articles/12256520-is-it-possible-to-decline-a-request-approved-by-mistake.md): Is there a way to go back and reject a timesheet request after being approved in error. - [Request missing from the Pending authorisations page](https://help-peoplehr.theaccessgroup.com/en/articles/12087640-request-missing-from-the-pending-authorisations-page.md): Employee has completed a logbook, but I am unable to authorise it as the system displays No Request Found. - [Assignment authorisation email was not received](https://help-peoplehr.theaccessgroup.com/en/articles/12290918-assignment-authorisation-email-was-not-received.md): The approver has not received the assignment authorisation request. - [Cancelling approved holidays](https://help-peoplehr.theaccessgroup.com/en/articles/12052237-cancelling-approved-holidays.md): Is there any approval email sent for cancelled holidays. - [Error: 'Holiday request already decided'](https://help-peoplehr.theaccessgroup.com/en/articles/11882988-error-holiday-request-already-decided.md): Holiday requests come through email and once clicking Approve, an error message is generated which is 'Holiday request already decided'. - [Holiday withdrawal emails](https://help-peoplehr.theaccessgroup.com/en/articles/12131057-holiday-withdrawal-emails.md): Holiday withdrawal email is going to an incorrect approver or user within the system. - [Managers aren't getting notfications when employees cancel holidays](https://help-peoplehr.theaccessgroup.com/en/articles/12115717-managers-aren-t-getting-notfications-when-employees-cancel-holidays.md): Managers aren't receiving notification of cancelled holidays. - [Planner emails from PeopleHR](https://help-peoplehr.theaccessgroup.com/en/articles/11906804-planner-emails-from-peoplehr.md): Receiving planner emails from PeopleHR. - [Request approval notification for employees](https://help-peoplehr.theaccessgroup.com/en/articles/12254506-request-approval-notification-for-employees.md): Will the employees receive notifications for holidays approved. ## Webinars - [Where can I find webinar recordings?](https://help-peoplehr.theaccessgroup.com/en/articles/12002292-where-can-i-find-webinar-recordings.md): Where to watch PeopleHR webinars. ## Performance - [Performance area FAQ's](https://help-peoplehr.theaccessgroup.com/en/articles/12140232-performance-area-faq-s.md): Commonly asked questions about performance. - [Set up performance reviews](https://help-peoplehr.theaccessgroup.com/en/articles/11711840-set-up-performance-reviews.md): How do I set up an employee's performance review. - [Complete a performance review as an employee](https://help-peoplehr.theaccessgroup.com/en/articles/11938380-complete-a-performance-review-as-an-employee.md): Completing a performance review. - [Complete a performance review as a manager](https://help-peoplehr.theaccessgroup.com/en/articles/11930761-complete-a-performance-review-as-a-manager.md): Complete my employees' performance reviews. - [Add and review goals as admin, manager or employee](https://help-peoplehr.theaccessgroup.com/en/articles/11969008-add-and-review-goals-as-admin-manager-or-employee.md): Adding goals for someone in my team or myself. - [Accepted characters in goals description](https://help-peoplehr.theaccessgroup.com/en/articles/12265360-accepted-characters-in-goals-description.md): Can't add greater than \> and less than \< symbols on Goals in performance tab. - [Character limit on goals](https://help-peoplehr.theaccessgroup.com/en/articles/12157154-character-limit-on-goals.md): Is there a character limit on Goals in Performance? - [Performance Goal not showing but keep getting reminders to complete](https://help-peoplehr.theaccessgroup.com/en/articles/12106185-performance-goal-not-showing-but-keep-getting-reminders-to-complete.md): Want to delete a goal or mark it as complete to stop system reminders however cannot see the goal within opened or closed goals section. - [An overview of 360 performance reviews](https://help-peoplehr.theaccessgroup.com/en/articles/11938019-an-overview-of-360-performance-reviews.md): How to set up a 360 review with invitations and re-invites. - [Complete a 360 review](https://help-peoplehr.theaccessgroup.com/en/articles/12140705-complete-a-360-review.md): How do I submit 360 feedback for my colleague. - [Re-invite a user to a 360 review](https://help-peoplehr.theaccessgroup.com/en/articles/12106155-re-invite-a-user-to-a-360-review.md): A user accidentally declined their 360 invite. How do we go give them access again. - [Is 360 feedback anonymous?](https://help-peoplehr.theaccessgroup.com/en/articles/12180207-is-360-feedback-anonymous.md): How to set 360 feedback to be anonymous. - [Performance 360 feedback will not submit](https://help-peoplehr.theaccessgroup.com/en/articles/12017596-performance-360-feedback-will-not-submit.md): Users are unable to submit 360 feedback, when pressing submit nothing happens. - [When downloading a performance review it is not showing 360 feedback](https://help-peoplehr.theaccessgroup.com/en/articles/12256609-when-downloading-a-performance-review-it-is-not-showing-360-feedback.md): Performance download is not showing 360 feedback responses. - [360 feedback has been given after a review has been deleted](https://help-peoplehr.theaccessgroup.com/en/articles/12277067-360-feedback-has-been-given-after-a-review-has-been-deleted.md): 360 feedback has been given after an appraisal has been deleted. - [Unable to close a performance review](https://help-peoplehr.theaccessgroup.com/en/articles/11950671-unable-to-close-a-performance-review.md): I'm looking to end a review, however, this option doesn't appear. - [Change the audience of a performance review](https://help-peoplehr.theaccessgroup.com/en/articles/12033398-change-the-audience-of-a-performance-review.md): Change who can complete the review. - [Performance and goals emails from PeopleHR](https://help-peoplehr.theaccessgroup.com/en/articles/11907155-performance-and-goals-emails-from-peoplehr.md): Performance and goals emails send from PeopleHR as a standard process. - [Exclude users from performance review](https://help-peoplehr.theaccessgroup.com/en/articles/12130507-exclude-users-from-performance-review.md): In performance settings, there is a staff member not listed but in the performance section, I can see they are on the list. - [Manager unable to complete performance review](https://help-peoplehr.theaccessgroup.com/en/articles/12051022-manager-unable-to-complete-performance-review.md): The performance review is greyed out for the manager section. - [Unable to edit performance reviews in settings](https://help-peoplehr.theaccessgroup.com/en/articles/11950774-unable-to-edit-performance-reviews-in-settings.md): Unable to edit performance review filters as all areas are greyed out. - [Slider missing from performance review](https://help-peoplehr.theaccessgroup.com/en/articles/12000104-slider-missing-from-performance-review.md): Slider in performance review is not appearing. A text box shows instead. - [Print performance reviews](https://help-peoplehr.theaccessgroup.com/en/articles/12033572-print-performance-reviews.md): I would like to be able to print a template to share with others for review. - [I can't see the Performance tab](https://help-peoplehr.theaccessgroup.com/en/articles/12033588-i-can-t-see-the-performance-tab.md): The Performance tab on the left hand side has disappeared. - [Review not showing on the main Performance tab](https://help-peoplehr.theaccessgroup.com/en/articles/12049070-review-not-showing-on-the-main-performance-tab.md): Performance review doesn’t appear in the list in the performance tab. - [Performance review overall scores](https://help-peoplehr.theaccessgroup.com/en/articles/12052637-performance-review-overall-scores.md): If someone has to type N/A into the text box then will it also make them mark a score on the slider? - [How to copy performance review questions?](https://help-peoplehr.theaccessgroup.com/en/articles/12140912-how-to-copy-performance-review-questions.md): Is it possible to copy performance from last year and edit it. - [Remove overview segment from Performance](https://help-peoplehr.theaccessgroup.com/en/articles/12149563-remove-overview-segment-from-performance.md): How can I delete the overview tab from the performance review template. - [New performance review not showing in list](https://help-peoplehr.theaccessgroup.com/en/articles/12157169-new-performance-review-not-showing-in-list.md): New performance review is not showing on the employee dropdown when choosing the review they want to start. - [Performance review showing different for users](https://help-peoplehr.theaccessgroup.com/en/articles/12238198-performance-review-showing-different-for-users.md): Performance review set up correct in the templates but Employees and Managers see different segments in the form. - [Turn on Performance tab](https://help-peoplehr.theaccessgroup.com/en/articles/12238516-turn-on-performance-tab.md): Performance tab is missing from my profile as an admin user. - [Performance review tab is not showing the correct number of employees](https://help-peoplehr.theaccessgroup.com/en/articles/12265308-performance-review-tab-is-not-showing-the-correct-number-of-employees.md): The performance review overview is incorrect. - [Delete a performance review](https://help-peoplehr.theaccessgroup.com/en/articles/11749002-delete-a-performance-review.md): How to remove an existing performance review. - [See past performance reviews](https://help-peoplehr.theaccessgroup.com/en/articles/12187944-see-past-performance-reviews.md): User is unable to access a previous performance review. - [Unable to open a performance review - 'A review already exists for the current period'](https://help-peoplehr.theaccessgroup.com/en/articles/11948950-unable-to-open-a-performance-review-a-review-already-exists-for-the-current-period.md): A review already exists for the current period. This option will be available again once the next review cycle has been opened. ## Other system areas - [When publishing a news post the email is duplicating](https://help-peoplehr.theaccessgroup.com/en/articles/12179287-when-publishing-a-news-post-the-email-is-duplicating.md): News post sending multiple emails to users when being published. - [Unable to view historical news posts](https://help-peoplehr.theaccessgroup.com/en/articles/12149723-unable-to-view-historical-news-posts.md): Unable to view historic posts on the news feed. - [How to review old news posts](https://help-peoplehr.theaccessgroup.com/en/articles/12149740-how-to-review-old-news-posts.md): We have many published news broadcasts and would like to be able to search historically for them. - [News post displaying incorrectly](https://help-peoplehr.theaccessgroup.com/en/articles/11970192-news-post-displaying-incorrectly.md): News formatting differently when published. - [News post image not displayed correctly](https://help-peoplehr.theaccessgroup.com/en/articles/12019790-news-post-image-not-displayed-correctly.md): News articles and add photos they are being cropped in. - [News post is duplicating](https://help-peoplehr.theaccessgroup.com/en/articles/12109388-news-post-is-duplicating.md): My news posts are duplicating. - [News post comments](https://help-peoplehr.theaccessgroup.com/en/articles/12180310-news-post-comments.md): Where are news posts comments. - [Attach a document to a news post](https://help-peoplehr.theaccessgroup.com/en/articles/12147102-attach-a-document-to-a-news-post.md): When attaching a document to a News post, the link isn't working. - [Hyperlink in news post email is not working](https://help-peoplehr.theaccessgroup.com/en/articles/12269407-hyperlink-in-news-post-email-is-not-working.md): The hyperlink in the email about the news post is not working. - [Increase the megapixels upload when uploading a document on the newsfeed](https://help-peoplehr.theaccessgroup.com/en/articles/12276865-increase-the-megapixels-upload-when-uploading-a-document-on-the-newsfeed.md): How to increase the megapixels upload when uploading a picture on the newsfeed? - [Publish button from news not working](https://help-peoplehr.theaccessgroup.com/en/articles/12053014-publish-button-from-news-not-working.md): When posting a news post, the Publish button doesn't work. - [View and filter the organisation chart](https://help-peoplehr.theaccessgroup.com/en/articles/11950842-view-and-filter-the-organisation-chart.md): Where to find the org chart. - [Remove employee names from organisational chart](https://help-peoplehr.theaccessgroup.com/en/articles/12275901-remove-employee-names-from-organisational-chart.md): Remove the employee names in the organisation chart. - [Change the displayed name on Org Chart](https://help-peoplehr.theaccessgroup.com/en/articles/12117643-change-the-displayed-name-on-org-chart.md): Can 'known as' name be displayed on Org Chart? - [Turn the org chart on and off](https://help-peoplehr.theaccessgroup.com/en/articles/11985071-turn-the-org-chart-on-and-off.md): How to turn on and off the organisation chart. - [Assign access to reports](https://help-peoplehr.theaccessgroup.com/en/articles/12158295-assign-access-to-reports.md): How to hide reports. How to edit viewing access. - [Holiday Report not calculating correct amount](https://help-peoplehr.theaccessgroup.com/en/articles/12258584-holiday-report-not-calculating-correct-amount.md): I have just run a Holiday Print Report from the Print button on someone's planner and it hasn't totaled the correct amount Booked. - [Holiday Outlook report showing joint data for two employees](https://help-peoplehr.theaccessgroup.com/en/articles/12269227-holiday-outlook-report-showing-joint-data-for-two-employees.md): Holiday data for two employees appears joint rather than individually in the report. - [How seasons are calculated in How Absences affect our company report](https://help-peoplehr.theaccessgroup.com/en/articles/12180215-how-seasons-are-calculated-in-how-absences-affect-our-company-report.md): How are the seasons calculated in the How absences affect our company report. - [Top Facts About Our Company report overview](https://help-peoplehr.theaccessgroup.com/en/articles/12087558-top-facts-about-our-company-report-overview.md): I'd like to understand how the reports figures are calculated. - [Costs don't update on the staff turnover report](https://help-peoplehr.theaccessgroup.com/en/articles/12276723-costs-don-t-update-on-the-staff-turnover-report.md): Costs show 0 on the staff turnover report regardless of the percentages I populate on the first section. - [How Absences Affect Our Company report is blank](https://help-peoplehr.theaccessgroup.com/en/articles/12149763-how-absences-affect-our-company-report-is-blank.md): Cost of sick days shows as 0%. - [Staff turnover report](https://help-peoplehr.theaccessgroup.com/en/articles/12008782-staff-turnover-report.md): How to use the staff turnover report. - [Cases](https://help-peoplehr.theaccessgroup.com/en/articles/12002220-cases.md): What is case log. - [Create a case record related to employees](https://help-peoplehr.theaccessgroup.com/en/articles/12097118-create-a-case-record-related-to-employees.md): Create a new case in PeopleHR for employees' details like comments on performance or special events. - [Mark expenses as paid or unpaid](https://help-peoplehr.theaccessgroup.com/en/articles/12052962-mark-expenses-as-paid-or-unpaid.md): How to mark expenses as paid. - [Tax showing incorrectly on expense submissions](https://help-peoplehr.theaccessgroup.com/en/articles/12265403-tax-showing-incorrectly-on-expense-submissions.md): We have recently changed our tax code and this doesn't look to be calculated correctly. - [How to upload an expense from desktop](https://help-peoplehr.theaccessgroup.com/en/articles/12050231-how-to-upload-an-expense-from-desktop.md): How to upload expenses via the PeopleHR web browser version. - [Unable to amend tasks once added](https://help-peoplehr.theaccessgroup.com/en/articles/12167963-unable-to-amend-tasks-once-added.md): Can't amend manager on task. - [Manage automatic alerts](https://help-peoplehr.theaccessgroup.com/en/articles/11905441-manage-automatic-alerts.md): Set up automatic alerts for birthdays, appraisals, and so on. - [Mark a task as completed](https://help-peoplehr.theaccessgroup.com/en/articles/11940387-mark-a-task-as-completed.md): Mark multiple tasks as completed in bulk. - [Overview on Tasks](https://help-peoplehr.theaccessgroup.com/en/articles/11905238-overview-on-tasks.md): Information on Tasks. - [Create a new task](https://help-peoplehr.theaccessgroup.com/en/articles/11948829-create-a-new-task.md): Add a new task for employees. - [Tasks in another language than the set one](https://help-peoplehr.theaccessgroup.com/en/articles/12050371-tasks-in-another-language-than-the-set-one.md): Suddenly, tasks are translated into another language. - [Unable to delete a task](https://help-peoplehr.theaccessgroup.com/en/articles/11950805-unable-to-delete-a-task.md): I am unable to delete a task. - [Set up new starter tasks](https://help-peoplehr.theaccessgroup.com/en/articles/11938757-set-up-new-starter-tasks.md): Set up tasks when creating new starters. - [Tasks show different probation due dates](https://help-peoplehr.theaccessgroup.com/en/articles/12131925-tasks-show-different-probation-due-dates.md): The probation period tasks have different due dates shown. - [Amend new starter tasks alert date](https://help-peoplehr.theaccessgroup.com/en/articles/12097831-amend-new-starter-tasks-alert-date.md): A task with their probationary period due in three months appears. Can the probationary period be changed to six months. - [New starter tasks email not sending](https://help-peoplehr.theaccessgroup.com/en/articles/12179330-new-starter-tasks-email-not-sending.md): Email from new starter tasks not received. - [Error message 'Task can not be assigned to selected employee'](https://help-peoplehr.theaccessgroup.com/en/articles/12266874-error-message-task-can-not-be-assigned-to-selected-employee.md): The leaver wizard sends a notification to the employee to complete a leaver questionnaire. I am unable to set the task of who to alert. - [The Training Matrix and what the colours mean](https://help-peoplehr.theaccessgroup.com/en/articles/11993580-the-training-matrix-and-what-the-colours-mean.md): What do the colours mean on the Training Matrix heat map. - [Training Matrix not picking up everyone's training](https://help-peoplehr.theaccessgroup.com/en/articles/12019140-training-matrix-not-picking-up-everyone-s-training.md): Training Matrix is not picking up some employees' training logbooks. - [Can not connect info input on training log to show on the training matrix](https://help-peoplehr.theaccessgroup.com/en/articles/12136942-can-not-connect-info-input-on-training-log-to-show-on-the-training-matrix.md): I cannot connect info I input on the training log to show on the training matrix. - [Training Matrix error - 'Oops... Something's Not Right'](https://help-peoplehr.theaccessgroup.com/en/articles/12266279-training-matrix-error-oops-something-s-not-right.md): Clicking the training matrix results in the below error: 'Oops... Something's Not Right ## Release notes - [28 October 2025 release notes](https://help-peoplehr.theaccessgroup.com/en/articles/12681701-28-october-2025-release-notes.md): We're pleased to announce the latest PeopleHR release, bringing valuable improvements to your new employee management experience along with important fixes. - [18 November 2025 release notes](https://help-peoplehr.theaccessgroup.com/en/articles/12858767-18-november-2025-release-notes.md): We're glad to let you know about our latest PeopleHR release, bringing key improvements to your New Employee List and Starter Wizard experience, along with important fixes. - [27 November 2025 release notes](https://help-peoplehr.theaccessgroup.com/en/articles/12952960-27-november-2025-release-notes.md): This release addresses key issues and introduces improvements to enhance your PeopleHR experience. - [2 December 2025 release notes](https://help-peoplehr.theaccessgroup.com/en/articles/12982300-2-december-2025-release-notes.md): This PeopleHR release addresses the following bug fixes.  - [9 December 2025 release notes](https://help-peoplehr.theaccessgroup.com/en/articles/13051929-9-december-2025-release-notes.md): This PeopleHR release includes important fixes and system enhancements. - [13 January 2026 release notes](https://help-peoplehr.theaccessgroup.com/en/articles/13376397-13-january-2026-release-notes.md): This PeopleHR release includes the enablement of the New Employee List for Proxy Employee users, bug fixes, and system enhancements. - [27 January 2026 release notes](https://help-peoplehr.theaccessgroup.com/en/articles/13526144-27-january-2026-release-notes.md): This PeopleHR release improves efficiency in managing new starters and the employee list, alongside important bug fixes. - [10 February 2026 release notes](https://help-peoplehr.theaccessgroup.com/en/articles/13673345-10-february-2026-release-notes.md): This PeopleHR release includes performance improvements, key bug fixes and system enhancements.  - [24 February 2026 release notes](https://help-peoplehr.theaccessgroup.com/en/articles/13843589-24-february-2026-release-notes.md): This PeopleHR release improves system reliability and resolves key issues to ensure a seamless experience. - [10 March 2026 release notes](https://help-peoplehr.theaccessgroup.com/en/articles/14016278-10-march-2026-release-notes.md): This PeopleHR release includes important bug fixes and system enhancements.  - [24 March 2026 release notes](https://help-peoplehr.theaccessgroup.com/en/articles/14182805-24-march-2026-release-notes.md): A new download capability lands in PeopleHR this release, accompanied by fixes across a handful of areas - [9 April 2026 release notes](https://help-peoplehr.theaccessgroup.com/en/articles/14482823-9-april-2026-release-notes.md): This PeopleHR release includes important bug fixes and system enhancements.  - [22 April 2026 release notes](https://help-peoplehr.theaccessgroup.com/en/articles/14718311-22-april-2026-release-notes.md): This PeopleHR release addresses key issues reported across the platform, improving overall stability and reliability. - [7 May 2026 release notes](https://help-peoplehr.theaccessgroup.com/en/articles/15010467-7-may-2026-release-notes.md): The latest PeopleHR update delivers key fixes and platform improvements. - [19 May 2026 release notes](https://help-peoplehr.theaccessgroup.com/en/articles/15176655-19-may-2026-release-notes.md): This PeopleHR release brings a series of fixes and platform enhancements. - [2 June 2026 release notes](https://help-peoplehr.theaccessgroup.com/en/articles/15326916-2-june-2026-release-notes.md): This release delivers a set of fixes and improvements across PeopleHR. - [16 June 2026 release notes](https://help-peoplehr.theaccessgroup.com/en/articles/15517953-16-june-2026-release-notes.md): This PeopleHR release includes a series of platform fixes. - [8 July 2026 release notes](https://help-peoplehr.theaccessgroup.com/en/articles/15871321-8-july-2026-release-notes.md): This PeopleHR release brings a set of fixes and system enhancements. - [28 July 2026 release notes](https://help-peoplehr.theaccessgroup.com/en/articles/16106309-28-july-2026-release-notes.md): This PeopleHR release delivers a range of fixes and improvements across the platform. - [11 August 2026 release notes](https://help-peoplehr.theaccessgroup.com/en/articles/16348285-11-august-2026-release-notes.md): This PeopleHR release includes a collection of fixes and platform improvements.