It is not possible to upload a Word document to a user, for them to complete and resubmit, in the system.
The best way to record this, is using custom logbooks. With Logbooks, you can create a form and assign this to the user for them to complete and save.
Uploading MS Word forms to a user
Can I upload an MS Word form to a users record, for them to complete and submit within the system.
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Written by Robert Martin