Mobile app common queries
Common queries on the app.
By Robert1 author31 articles
- View clocking in times on mobileSee my Tap in and Tap out times.
- Mobile app login error - 'Sorry, we couldn't reach the server. Please try again in a few minutes.'When a user is trying to login, they are provided with 'Sorry, we couldn't reach the server. Please try again in a few minutes.'.
- Clear cache on mobile for Android devicesHow do I clear cache on mobile.
- Mobile app stuck on the Authentication pageThe authentication page is complete but it doesn't return to the app.
- Edit Widgets on the mobile appEdit widgets on the mobile app.
- Unable to login on the mobile appEmployees not being able to login on the mobile app.
- Company Directory missing from the mobile appCompany directory is greyed out in settings.
- Error when logging on mobile - 'Access Denied'User can't log in on the mobile app due to error: Access Denied
- My draft expenses disappearedHow can I recover my draft expenses.
- Mobile app login error 'The email address you entered does not match the data on record'When logging into the mobile app the error 'The email address you entered foes not match the data on record' is presented.
- App login error - 'Authentication done!''Authentication done! If you are not navigating to the app after a while, kindly click the continue button.'
- View expense requests and decline reasons on mobileView expense requests and decline reasons on mobile.
- Documents are not showing on the mobile appUsers are unable to see personal documents on their mobile application, while they can see them on the web applicants.
- New joiners can't login to the mobile appThe New Starters can not login on the mobile app.
- Unable to find timesheets on the mobile appI can't find timesheets on the mobile application.
- Error message 'Authentication Error, Please Try Again'User cannot access peopleHR mobile app, there is an authentication error. Error message 'Authentication Error, Please Try Again'
- Mobile app error message 'Please scan valid QR code'Users are getting error message when scanning the QR code for timesheets: Please scan valid QR code.
- Chat is greyed out on the mobile appThe chat feature on the mobile app is greyed out.
- Notifications on mobile app chat function not being receivedChat function not being received when a group message is sent despite having the notification toggle on in settings.
- Holiday return to work form not showing on the appEmployees do not have the widget appear on the their app dashboard despite have return to work actions to complete.
- Mobile - Information on securityHow secure is using the mobile app.
- Mobile app does not show all news postsNews is not visible on the mobile app.
- The mobile app redirects to the web versionWhen I log into the mobile app it automatically takes me to my browser.
- Different users' access levels on mobile appWhat the functionality access for the mobile app is for Admins, Managers, Employees and users with edited access rights.
- Can't sign a logbook on the mobile appEmployees can't sign a logbook using the app.
- Pulse survey not received by employeeAn employee has not received the pulse survey.
- How many expenses can be added per reportHow many lines can be entered on an expense report.
- Users are not able to submit a logbook via the mobile appUsers are not able to submit a logbook via the mobile app.
- Mobile app logs into the wrong companyWhen I log in to the app it's taking me to the secondary company.
- Can't save an expenseCan't save an expense but all mandatory fields are completed.
- Logbook form is not showing the fields on the mobile AppWhen clicking into Logbook on the mobile app the fields for the logbook are not showing.