When marking a user as a leaver, the system will suggest users on the list: Re-Assign Direct Reports To, to select a new manager for the team the leaver is managing. However, the new manager should not be reporting the leaver.
To have a specific employee on that list:
Click Access Button
then click Employee.
Select the relevant employee then click Personal.
Remove the manager name in Reports To field then select an Effective Date.
Add a Reason for the change then click Save.
If the issue persists after actioning all the above, raise a case with us mentioning:
Log out of the system, clear your browser's cache, and log back in.
The name of the relevant employee.
A screenshot of the error/issue.
That you have followed the above instructions.
That you have granted us access to your system so we can investigate further.