This error can appear when you upload a document to PeopleHR or add a document template to a record.
If you see this error, try these troubleshooting steps:
Try again from a different browser and an incognito tab.
Reinstall your browser and make sure you use the latest version.
No double spaces in the document name.
No special characters in the document name.
Make sure the size and the file type are the ones supported.
Copy the document and convert it to a Portable Document Format (PDF) file.
If the document contains many links to external sites, remove these.
đ Note: If the file is too large, you can use an online tool to compress it, or split it into two smaller images.
If you experience this error when adding a document template from Settings to a user's record, this can be due to the merge tags used in the document. For example, if you are using the tag [[Screen Name.Field Name]] to pick up information from a logbook added to the user's record, you need to make sure that the field in question is not blank in the user's logbook.
If the issue persists, contact our support team and reference the title of this article, providing the following:
Confirmation you performed the above troubleshooting.
Permission to access your system.
Copy of the document.
Screenshots of tasks in question and of error messages.
Names of users affected.
đ Note: The change to our web addresses may affect your security software. Make sure it's updated to allow the new addresses.