PeopleHR

Troubleshooting & Errors

Fix common issues in PeopleHR

By Robert1 author54 articles

Pop-up message isn't closing downThere is no 'X' to close the pop-up window.
Being logged out when trying to edit or delete an employee's Contact detailsWhen the employee or admin attempt to delete or edit the current address, it kicks both out of the system.
Unable to proceed when creating a new userFix problems that stop you completing the New Starter wizard, including an empty work pattern drop-down.
Blank page when logging inWhen I try to login I only get a blank white page.
Employees are not receiving confirmation of approval emailsEmployees are not receiving an email confirming that the leave has been approved.
Error: 'One or more invalid characters were detectedI'm getting the message One or more invalid characters were detected. Please check them and input the data again.
Error: 'Unable to Load All Employees'Issues with doing backups using the external backup tool. Backup Failed: Unable to Load All Employees: Access Denied.
Unable to delete salaryI am an admin and I can't delete an incorrect salary on the employee record.
Access button - failed to load productsAccess button failed to load products.
Error 'This code can't be verified' when entering the 2FA codeWhen entering the authenticator code Error: This code can't be verified.
Unable to see the entire documents listUser is only able to scroll down to a certain period of time to view documents.
Can't open documents - Error: 'You no longer have access to this document'Error: You no longer have access to this document.
Unable to login after a password changeUsers are directed to 'Manage Your Access Account' page when they try to login.
Employee has received an emailed document notification for a different userSignature notification received by user for a different users document.
The page has refreshed while completing a performance reviewThe page has refreshed while completing a performance review before saving, and the user lost the information.
Stop additional managers receiving return to work form emailsCan you stop additional mangers being cc'd on return-to-work emails.
Proxy server or firewall problemsAllow access to People® in your firewall.
System doesn't display correctly on tablet or mobile browserMobile or tablet is not displaying PeopleHR site correctly.
Error message 'Bad Gateway'Clicking the social media icons, such as Facebook, Gmail, twitter etc., an error message Bad Gateway appears.
Unable to access the test userError: 'Your account is configured to use an external service for authentication. Please use the password you would normally use for Azure.'
Same payroll number allocated to multiple peopleNew Starter was due to start and was allocated a payroll number and this user was then deleted, another new starter then started and the same payroll number was used.
Left-hand menu shows incorrectlyThe menu isn't showing right.
Oops something went wrong on My Team tabWhen I click the My Team tab I get an oops error.
PeopleHR is slow, not loading or crashingSteps to try if PeopleHR is slow, won't load or keeps crashing.
System maintenance or unexpected downtimeGet notified about scheduled maintenance and other unexpected downtime issues.
Employee list does not show all employeesMy employee list won't scroll past a specific letter.
Access Button menu not loadingAccess Button menu is not loading any of the given apps after long periods of inactivity.
Error: 'Email address already in use'Error when setting a new employee in PeopleHR.
Error: 'Signing into this application requires an active Access Evo Account'When I try to log into Access Evo, I get the message signing into this application requires an active Access Evo Account.
Error: 'Access Denied'If get the message Access Denied when using an API key.
Being redirected to Access Evo with no PeopleHR options on Access ButtonUnable to log into People HR as the employee is redirected to a completely different page.
System logs the user out while completing a logbook or performance reviewUsers are being suddenly logged out of the system when they are typing in the Logbook.
Error - 'An error occurred whilst loading the menu'My Access Button is not loading and there is an error.
Delayed emailsWe keep receiving delayed emails.
Unable to log inI can't log into my PeopleHR account.
Reports to future effective date is not taking placeReports to future effective date has not actioned when the date has come into effect.
Employees didn't receive their accrual entitlementEmployees did not receive their monthly leave accrual.
Users are getting signed out of the system while using itEmployees being timed out of system when actively using it.
Error when downloading documents - 'Access denied'A user is getting an error message on a file download: 'Access denied'
Adding or viewing logbooks is signing users out of PeopleHRWhen trying to add or view a user's logbook this is signing us out of PeopleHR where we have to log in again.
Error when completing tasks - 'Oops... Something's Not Right'Error message when opening or marking tasks as completed: Oops... Something's Not Right
Users can't see PeopleHR in Access ButtonUsers can't open PeopleHR from Access Evo.
Error message 'This NIN is already in use on another employee record'Unable to add an employee's NIN number for a new starter.
Login error message 'web servers are returning unknown error'Receiving the error message 'web servers are returning unknown error' when logging in. Having the error message 'Error 520'.
Weekly recap shows old reviewsReviews that nobody has open still appear as outstanding in the weekly email.

Oops errors!

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