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Fix 'Failed to load products' on the Access Button

Check an employee's PeopleHR role in Access Evo so their products load.

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Written by Robert Martin

If an employee gets the error 'Failed to load products' on the Access Button, check their PeopleHR role in Access Evo:

📌 Note: You need to be an Access Evo administrator to do this. Access Evo was previously called Access Workspace.

  1. Go to the Access Button and select Spaces.

  2. Select My Dashboard, then click the Members menu.

  3. Type in the affected employee's name.

  4. Click the three-dot menu and select Manage Roles.

  5. Make sure PeopleHR access is set to User.

📌 Note: Make sure that users have the same email address in Access Evo as in PeopleHR.

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