There are a few reasons why public holidays may not be deducted for a user. This article covers what to check and how to resolve the issue:
Entitlement includes Public Holiday is not selected in planner settings.
The public holiday duration for the user is set to 0.
The public holiday does not fall on a working day based on their work pattern.
The user has a fixed term end date, so no public holidays after this date are deducted
The public holiday do not appear in the planner.
The planner needs to be refreshed.
1. Entitlement includes Public Holiday is not selected
If the public holidays are included in the entitlement follow the steps below:
Click the Access Button
then click Employee.
Select the relevant employee and click Planner.
Click Settings then tick the checkbox for Entitlement Includes Public Holiday?
Check the planner and see if any upcoming public holidays deduct from the entitlement if they do not, move to the next section.
2. Public holiday duration is set to 0
If a public holiday duration is set to 0 when it shouldn't be check the following:
Click the Access Button
Select the relevant employee then click Planner.
Select the relevant public holiday and check the duration.
If the duration is incorrect then update the duration.
Click Save.
📌Note: If you are unsure which day is set to 0, open each public holiday to check the duration, or run a query on public holidays to review durations.
3. Public holiday falls on a non-working day
If the public holiday falls on a non-working day for the employee check the following:
Click the Access Button
Select the relevant employee then click Planner.
If there is no + icon on that day it is classed as a non-working day and the duration should be set to 0.
📌Note: To ensure the public holiday deducts from their entitlement, update the user’s work pattern so the day is recognised as a working day.
4. Remove the fixed term end date
Follow the steps below to remove a fixed term end date:
Click the Access Button
Select the relevant employee and click Employment.
Locate the Fixed Term End Date and remove the current date.
Once you complete this step, check the planner again. If the entitlement is still incorrect, move to step 6.
5. Public holidays do not display in the planner
If the public holidays do not display correctly follow the steps below:
Click the Access Button
Select the relevant employee then click Planner.
Hover over the Public Holidays
field then check the assigned template.
Select the correct public holiday template and apply an effective date if required.
📌Note: PeopleHR only updates the England & Wales template. For custom templates you must manage and update them.
Further information about public holidays: Create public holiday templates | PeopleHR Help Centre
6. Refresh the planner
If the issue continues, manually refresh the public holidays:
Click the Access Button
Select the relevant employee then click Planner.
Click Settings then select or clear the Entitlement includes Public Holiday checkbox.
Enter a reason and click Save.
Repeat these steps to return the setting to its original state.
If the issue persists
Raise a new case and include the follow details:
Employee name
Correct entitlement vs current entitlement
Assigned public holiday template
Date of the affected public holiday (if applicable)
Any additional relevant details