If the planner is not deducting public or regular holidays from the annual leave entitlement, try the following.
Entitlement includes public holidays
Click Access Button
then click Employee.
Click the relevant employee then click Planner.
Click Settings then select the Entitlement Includes Public Holiday? check box.
Once you've done this, check the planner. If the entitlement is still incorrect, move onto the next section.
Remove the fixed term end date
Click Access Button
Click the relevant employee then click the Employment tab.
Delete the Fixed Term End Date.
Once you've done this, check the planner. If the entitlement is still incorrect, move onto the next section.
Remove the continuous service date
Click Access Button
Click the relevant employee then click the Personal tab.
Delete the Continuous Service Date.
For part-time employees, ensure the following are set up correctly:
Public Holidays fall on their working days based on the work pattern assigned to them.
The duration of public holidays is the same as specified in the Work Pattern.
If the planner is still displaying an incorrect amount, refresh the planner.
Refresh the planner
Click Access Button
Click the Planner tab then click Settings.
Select the Entitlement includes Public Holiday check box or, if it's already selected, clear it.
Add any reason then click Save.
To revert to the initial settings, repeat these steps.
After actioning the above, if the amount is still incorrect, please raise a new case and include the following information:
Employee name.
Correct Entitlement.
Access to your system.
Any relevant details you think might help us.