Personal planner
How to add different types of events to your planner.
Print absence detail from user's plannerHow to print an absence report directly from user's planner.
Holidays
All information regarding holidays.
Request a holiday via the web browserHow to book time off using the web version of PeopleHR.
Delete holiday requestsHow to cancel annual leave.
Book holiday for next yearHow do I book a holiday in the next holiday year.
Error message 'Holiday is too far into the future'I am unable to edit the old sick records.
Error message 'Please check this is a working day'When booking a holiday we get the error message 'Please check this is a working day'
Error when booking leave: "Please check your dates include working days"
Stop half day holidays being bookedIs there a way to stop or block employees from requesting half days.
Planner settings
Understand planner settings.
Change the carried-over days for employeesHow to change the number of holidays that were carried over from the previous year.
Change the FTE valueHow to change the Full Time Equivalent value.
Change the holiday year measurementWe would like for the entitlements to be shown in Hours or Days.
Changing 'Measured in' field part way through the yearChanging a user from days to hours or vice versa part way through the year.
Changing holiday yearWhat we need to know before changing the holiday year.
Unable to update a users FTE salary amountUnable to update FTE salary for some staff.
Unable to bulk upload holidays as a public holiday is already in that dateTrying to bulk upload an excel file but there are errors due to a public holiday already in their planner for that date.
Non work days deducted from remaining leaveThe planner is deducting the non-working days from entitlement when adding holidays.
Report on reason for entitlement changesReport to show the comments/reasons when we add this to the entitlements for annual leave.
Work patterns
Add & assign work patterns.
Assign an employee to no work patternAssigning no work pattern.
Work pattern rounds down working hoursSystem has rounded down the working hours I inputted into to work pattern settings.
View a work patternWhere do I check employees' work patterns.
Changing work patterns updates previous holidaysWhen changing the work pattern for employees, the holiday duration for pre-booked holidays are changed.
Sickness
All information around managing sickness.
Delete sickness from the plannerI've marked an employee off sick by accident, how can I delete it.
Add or extend an employee's sicknessHow can I add a sickness for an employee?
Add sickness for an employee via the browserHow do I record sick leave for an employee in the browser version of PeopleHR?
Add half and full day sickness on the same eventHow to add 1.5 sickness leave on one sick entry.
Email notification for a return to work formWhat time is the latest time for return to work forms to be completed/sickness to be extended, before the system sends an email reminder.
Employees are not able to add sick leaves to their own recordsEmployees are not able to add sick leaves to their own records.
How to give users access to sickness return to work FormsSetting up return-to-work forms.
How to record emergency leaveAdd emergency leave to adjust the holiday entitlement.
Manage sickness reasonsAdd and amend sickness reasons.
Notify HR to confirm sicknessesWill admins be informed that a sickness needs to be confirmed by HR.
Return to work form does not triggerReturn To Work forms and emails are not generated.
Sick leave duration is showing wrongThe sick leave duration is showing wrong when querying a specific period.
Sickness comments not savingWhen consultants put a comment on absences, it appears but when you click back in the sickness, the comment is gone.
Sickness leave showing dashed lineSickness absence shows as though it has not been approved.
Stop automated emails for return to work formsStop Automated return to work reminder emails.
Return and back to work interviews
Manage return to work interviews and notifications.
Back-to-work interview required automatically tickedWhy is the back-to-work ticked directly.
Other events
All information around other events.
Stop employees entering other event absencesStop employees entering other event absences.
Bradford Factor
Articles relating to the Bradford Factor.
Include sickness reasons in absence schemeInclude sickness reasons in absence scheme.
Bradford factor not calculating correctlyBradford factor calculation is incorrect.
Bradford factor scoreWhat is the Bradford factor score.
Bradford Factor trigger pointsReference for the Bradford Factor trigger points in settings.
Change the calculation period for Bradford factorHow to start Bradford factor calculations from a specific date.
Bradford Factor score not triggering a warningEmployee exceeding threshold however there is no warning and the employee isn't appearing in the daily recap email.
Can employees see the Bradford Factor score on the mobile app?Employees who use only the mobile app are unable to see their Bradford Factor scores.
Public holidays
Manage public holidays on the planner.
Amend the duration of a public holidayHow do I amend the duration of a public holiday.
Assign an employee to a public holiday templateApplying a public holiday template.
Unassign a holiday templateHow to unassign the bank holidays for an employee.
Employee working on public holidayAn employee wants to work on a public holiday.
Error message 'Please enter today’s date or a date in the past'Getting the error message Please enter today’s date or a date in the past when changing the public holiday template.
Public holiday displays incorrect durationBank holidays displays 0 duration or an incorrect number of hours.
Public holiday duration can't be amendedI need to amend a public holiday duration but when I try to click the user planners it doesn't bring up the box to amend.
Public holidays being deducted when user is not assigned to a public holiday templateThe planner is deducting non existing public holidays when the user is not assigned to any public holiday template.
Public holidays missingPublic holidays are missing from the new year.
Pro-rated public holidays for part time employeesHow to calculate bank holidays for part-time employees.
TOIL
Manage Time Off In Lieu.
Add or deduct TOILHow to record time off in lieu.
Book Time Off In Lieu (TOIL)How can I ensure I am booking TOIL instead of holiday.
Split TOIL from total holiday allowanceIs it possible to separate TOIL days from the total holiday allowance.
Can I edit the expiry date for TOILI would like to reinstate a TOIL date that has expired.
Is Time Off In Lieu (TOIL) carried over to the next year?Will the TOIL be carried over automatically to the next year.
Book annual leave or TOIL over a public holidayTrying to book leave on a public holiday but it won't allow me to save.
Unable to book TOIL - Error: 'There is insufficient TOIL balance for this period'Error: There is insufficient TOIL balance for this period. Please adjust the dates and try again.
Book less than a day TOILHow do we reflect the TOIL hours as days.
Negative TOIL balanceUsers have a minus on their TOIL.
Maternity and Paternity
Manage this type of leave.
Add maternity or paternity leave to employee's recordRecording maternity or paternity leave for an employee.
Public holiday being deducted when in maternity or paternity leavePublic holiday being deducted when on family leave.
Maternity leave showing incorrectlyInstead of showing the number of days in the user's planner for the maternity leave, it's showing random figures.
Maternity and paternity leave not applying the work patternWhen adding maternity or paternity leave, the work pattern is not applied.