If you've requested a password reset email but you're unable to locate this in your Inbox, follow the steps below:
Check your Junk and Spam folders.
Ensure you're typing in the correct email address.
Ensure you are resetting the password via the Access Identity URL
Contact your manager or HR administrator and ensure the email address added to your employee record is correct.
If you're still not able to locate the email, ask your IT to whitelist our IPs and domains below and then request the password reset email again:
IP | 212.54.130.152 |
IP | 212.54.158.214 |
IP | 185.113.242.129 |
Domain | |
Domain |