If requests submitted are going to the wrong approver, check:
That there is an authorisation rule assigned to the employee.
Their manager/additional manager is the correct one.
The approvers from the rule assigned are the correct ones.
To see if there are multiple rules assigned to them or if there are any conflicts:
Click Access Button
then click HR Admin.
Click Settings then Authorisations.
Click Transaction then select the relevant request type.
Click Check Conflicts.
If the user is assigned to more than one rule for the same request type, the system will not know which rule to follow. Therefore, a user needs to be assigned to only one rule per request type:
Select the eye icon next to the rule.
Add or remove people from Specific Employee(s) or Exclude Employee(s) fields.
If changes have been made to your rules within the system around the time of the request this can mean the approval shows a different approver name, the below scenarios apply:
Deletion of a rule - If they were applied to a rule before it was deleted and requested holiday
Setting up the user to a specific rule - in-between this time if a request is made it can go to any rule they are momentarily applied to.
📌Note: When an authorisation rule has the approver as the manager, but the employee has no manager, the request will be sent to the notifications admin instead.