The LOS profile needs to be assigned to the user's record in their employment tab before they reach the LOS anniversary set in the rule.
Information to keep in mind:
The LOS rule will not account for previous Milestones reached before the rule was added.
When setting the maximum allowance, the set value will apply to all users, whether they have their entitlement measured in days or hours.
Example: 30 maximum allowance will apply as maximum 30 days entitlement and maximum 30 hours entitlement.
The user's length of service needs to be the same with those mentioned in the rule set up to be eligible for it.
Example: Rule created to reward 48 months (4 years) of service but the user's length of service is 36 months (3 years).