You can find all the error messages that can appear when using the Tap-in Tap-out from web, in the table below.
Error type | Error message | Explanation and solution |
Tap-in Tap-out configuration - Create/edit the generic user | 'Invalid email address.' | The format of the email address is not correct (e.g. missing @). Make sure the email address is valid and complete. |
Tap-in Tap-out configuration - Create/edit the generic user | 'This email address has already been registered. Please check and enter again.' | The email address you entered for the generic user is already used in PeopleHR. You must use a unique email address, that is not used anywhere else in your company's PeopleHR records. |
Generic user login to the Tap-in Tap-out portal | 'Invalid email address. Please try again.' | The email address you used to log into the Tap-in Tap-out portal does not correspond to the current email address chosen for the generic user profile. Only the email address of the generic user is accepted for the login to the portal. |
Using the 6-digit code to tap in/out | ‘Could not find employee with that code.’ | The 6-digit code you entered to |
Using the option ‘I have forgotten my code’ | ‘Please include an ‘@’ in the email address. [email address] is missing an ‘@’.’ | The format of the email address you entered is not correct. Make sure the email address is valid and complete. |
Using the option ‘I have forgotten my code’ | ‘An Email with a code has been sent to your email account.’ - but the email is not sent | If you enter an email that is not part of the email list in your company, the standard message appears on the screen, however the email is not sent. The intent here is to |
Overnight shift and 24-hour mode off | ‘The clock out time cannot be on a different day than the clock in time. Please | An administrator can |
Below you can find the system logic in a few scenarios when you forget to clock out.
The system logic in case you forget to log out depends on whether the 24-hour mode is on or off and if the action happens within or after 24 hours when the previous action happened.
24-hour Mode is On | 24-hour Mode is On |
Action of clock-in: 11th November 9 AM | Action of clock-in: 11th November 9 AM |
Action within 24 hours, until 12th Nov 8:59 AM | Action after 24 hours, after 12th Nov 9 AM |
This will be logged as a clock-out entry as it’s considered an overnight shift.
This will need to be corrected by the admins in the Timesheets area. | This will be logged as a clock-in entry. The previous date (11th November) will be marked as incomplete in Timesheets and will miss the Time Out entry.
This will need to be corrected by the admins in the Timesheets area. |
24-hour Mode is Off |
Action of clock-in: 11th November 9 AM |
Regardless if it’s less or more than 24hours, if the next action happens the next day, this will generate the The clock out time cannot be on a different day than the clock in time. error on the portal.
This will need to be corrected by the admins in the Timesheets area |