Skip to main content

Unable to add a video to Logbook - Error: 'An error occurred. Please try again later.'

Error: An error occurred. Please try again later.

J
Written by Joshua Shooter
Updated over a month ago

When adding a video to a Logbook by using the Video (Instructional) field, if you are using an External Video Link, ensure to use the short link, by following the below steps as example:

  1. Go to the video URL

  2. Don't copy the URL in your browser's search bar. Click the Share button instead.image.png

  3. Copy the short link.

  4. Paste it into the External Video Link field in your logbook.

If you are using the Upload option instead, this field can support MP4 files up to 30MB when uploaded manually, or 15MB if uploaded via API.

To convert or compress your video, use an external converter tool.

Did this answer your question?