If you encounter login issues on the mobile app, raise a new case online and reference the title of this article and confirm the following details:
A screenshot of the error message the employee receives when trying to log in.
The mobile app version has to be up to date.
The mobile device model.
The operating system version.
Confirm that the employee has cleared the app data and cache.
Confirm the email address for that employee.
Confirm that the employee is able to log in to the web PeopleHR application.
Confirm if a Welcome email was recently sent to the employee.
Confirm the employee has deleted the app and reinstalled it.