An email address can be used only once within PeopleHR.
When this error shows up:
To check the email address is already used in the system, create a query.
If so, delete the email address from that record and add it to the current one.
If your employee's email address is not showing in the system, request a different email or suggest your employee contact their previous employer to delete the email address from their record.
📌Note: If a user is using their personal email to gain access to the system, after the final day of employment, remove this email. You can still maintain employees' records in PeopleHR without an email, however, they can't log into the system.
PeopleHR maintains a single set of email addresses for authentication purposes. An email address is used as the username for an employee. This is then linked to a single organisation.
Currently PeopleHR does not support an email being linked to a second organisation, but employees can still be maintained in PeopleHR without an email, however they would not be able to login to the system.
Our advice is that if a user is using their personal email to gain access to the system then after the final day of employment we recommend removing this email should the leaver need to reuse this in another organisation.