PeopleHR Help Centre

Troubleshooting & Errors

Fix common issues in PeopleHR

By Charlotte and 1 other2 authors55 articles

Access button - failed to load productsAccess button failed to load products.
Access Button menu not loadingAccess Button menu is not loading any of the given apps after long periods of inactivity.
Adding or viewing logbooks is signing users out of PeopleHRWhen trying to add or view a user's logbook this is signing us out of PeopleHR where we have to log in again.
Being logged out when trying to edit or delete an employee's Contact detailsWhen the employee or admin attempt to delete or edit the current address, it kicks both out of the system.
Being redirected to Access Evo with no PeopleHR options on Access ButtonUnable to log into People HR as the employee is redirected to a completely different page.
Blank page when logging inWhen I try to login I only get a blank white page.
Users can't see PeopleHR product in Access ButtonCannot access PeopleHR from Access Evo.
Unable to proceed when creating a new userThe Next button is not working within the new starter wizard.
Unable to login after a password changeUsers are directed to 'Manage Your Access Account' page when they try to login.
Unable to log inI can't log into my PeopleHR account.
Unable to delete salaryI am an admin and I can't delete an incorrect salary on the employee record.
Reports to future effective date is not taking placeReports to future effective date has not actioned when the date has come into effect.
Error message 'This NIN is already in use on another employee record'Unable to add an employee's NIN number for a new starter.
Employee list does not show all employeesMy employee list won't scroll past a specific letter.
Employees are not receiving confirmation of approval emailsEmployees are not receiving an email confirming that the leave has been approved.
Employees didn't receive their accrual entitlementEmployees did not receive their monthly leave accrual.
Error: 'Signing into this application requires an active Access Evo Account'When I try to log into Access Evo, I get the message signing into this application requires an active Access Evo Account.
Error: 'Access Denied'If get the message Access Denied when using an API key.
Error - 'An error occurred whilst loading the menu'My Access Button is not loading and there is an error.
Error when downloading documents - 'Access denied'A user is getting an error message on a file download: 'Access denied'
Error when completing tasks - 'Oops... Something's Not Right'Error message when opening or marking tasks as completed: Oops... Something's Not Right
Error: 'One or more invalid characters were detectedI'm getting the message One or more invalid characters were detected. Please check them and input the data again.
Error: 'Unable to Load All Employees'Issues with doing backups using the external backup tool. Backup Failed: Unable to Load All Employees: Access Denied.
Error 'This code can't be verified' when entering the 2FA codeWhen entering the authenticator code Error: This code can't be verified.
Error message 'Bad Gateway'Clicking the social media icons, such as Facebook, Gmail, twitter etc., an error message Bad Gateway appears.
Error: 'Email address already in use'Error when setting a new employee in PeopleHR.
Left-hand menu shows incorrectlyThe menu isn't showing right.
Login error message 'web servers are returning unknown error'Receiving the error message 'web servers are returning unknown error' when logging in. Having the error message 'Error 520'.
Pop-up message isn't closing downThere is no 'X' to close the pop-up window.
Proxy server or firewall problemsAllow access to People® in your firewall.
Running slow or crashing outPeopleHR won't load properly.
Stop additional managers receiving return to work form emailsCan you stop additional mangers being cc'd on return-to-work emails.
System doesn't display correctly on tablet or mobile browserMobile or tablet is not displaying PeopleHR site correctly.
System logs the user out while completing a logbook or performance reviewUsers are being suddenly logged out of the system when they are typing in the Logbook.
System maintenance or unexpected downtimeGet notified about scheduled maintenance and other unexpected downtime issues.
Unable to access the test userError: 'Your account is configured to use an external service for authentication. Please use the password you would normally use for Azure.'
Can't open documents - Error: 'You no longer have access to this document'Error: You no longer have access to this document.
Delayed emailsWe keep receiving delayed emails.
Employee has received an emailed document notification for a different userSignature notification received by user for a different users document.
Getting logged out of the systemI keep getting logged out seconds after I log in.
Oops something went wrong on My Team tabWhen I click the My Team tab I get an oops error.
Same payroll number allocated to multiple peopleNew Starter was due to start and was allocated a payroll number and this user was then deleted, another new starter then started and the same payroll number was used.
The page has refreshed while completing a performance reviewThe page has refreshed while completing a performance review before saving, and the user lost the information.
Unable to see the entire documents listUser is only able to scroll down to a certain period of time to view documents.
Users are getting signed out of the system while using itEmployees being timed out of system when actively using it.
Weekly recap emails are showing old outstanding performance reviewsWeekly recap email is showing old outstanding performance reviews, and nothing is open on the employees' records.

Oops errors!

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