If you experience this, ensure the user affected has the same email address in PeopleHR as in Access Evo (previously Access Workspace), and that they are using the correct PeopleHR URL to log in.
Once you've checked this, follow the steps below.
In Access Evo, click the members
icon.
Select the relevant user then click the three-dot menu.
Click Manage user roles then set the Access to People HR setting to User.
If this doesn't resolve the issue, check if the user has duplicated accounts in Access Evo:
In Access Evo, click the members
Search the user's name then click the filter icon.
Select the Include Deactivated check box.
If the search results in duplicated accounts, and one is deactivated, it is possible that the deactivated account is the original one that is still linked to PeopleHR. Try to reactivate the old account and change the email address with the one recorded in PeopleHR.
If the issue persists, raise a new case online and reference the title of this article confirming the following details:
Email address of the employee affected.
Confirm you have granted access to your system.