In order for payslips to be uploaded to active employee records only, we have introduced a validation process when entering a user's national insurance number.
This error message means that the National insurance number is in use elsewhere.
To check where this national insurance is displayed you can run a query by following the below steps:
Click Access Button
then click HR Admin.
Go to Queires then click on Add a New Query [+].
From the left-hand list, select:
Employee Details.
Leavers.
From the right-hand list, select NIS/SSN.
Add the filter Equals: Add the NI number.
Click Next then give the query a name.
Then click Next.
You will need remove this from the existing account to upload to the new employee profile.
📌Note: You're able to add a regex code to validate NI/SSN.
When amending the NI number this states the error message this may need to be completely remove and added back in with the correct information.