When uploading payslips, you may encounter errors if your file hasn't been prepared correctly.
When failing to upload Payslips, raise a new case and provide the following information:
Screenshot of the error message you're receiving, if any.
Screenshot of the payslips loader page.
The name of the payslip or document name.
Screenshot of the API key access permissions.
If your Payslips are failing due to an incorrect Employee ID, ensure that the employee reference or ID number matches the same as what is in their profile.
We advise using convention number 5 as this looks at either or both employee ID and National Insurance number.
If there is no failure message, but an employee's payslip has not been uploaded:
Check for any leaver's profile with the NI number within.
Create a query including the NI/NIS field, and filter to the user's NI number in question. Include leavers.
If a leaver profile has this entered within, remove this to ensure when the next payslip is uploaded, this goes to the active account record.
📌Note: If you use Access Payroll then try uploading the payslips on convention number 6.
If the Payslip Loader is failing due to the document already being present, check the employee records to see if their payslip has already been uploaded.
📌Note: Download the output file to see which of the payslips have failed. It can be just one failed, and the others successful, however, the Plugin request would still appear as failed.