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Employee has received an emailed document notification for a different user

Signature notification received by user for a different users document.

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Written by Joshua Shooter
Updated over 2 months ago

If a user has received an alert to sign another users document, check the below:

  • Access the user's record and employee document tab to check if this has been uploaded in mistake.

  • If you are unable to locate the document, in case this has been deleted then create a query on deleted documents.

πŸ“ŒNote: If the document had been uploaded and then deleted, this will show in the query.

If this has not solved your query, then raise a new case online and reference the title of this article providing the following details:

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