If user's planner overview shows an incorrect amount taken, you need to action a planner refresh.
To check the employee's Employment tab, follow the steps below.
Click Access Button
then click Employee.
Click the relevant employee then click the Employment tab.
Check the Fixed Term End Date.
Delete the past Fixed Term End Date.
You can also check if any sick leave is booked as an Emergency Leave. Emergency leaves are deducted from holiday entitlements.
Once you've done this and refreshed the planner, if the amount taken is still incorrect, please raise a new case and provide the following information:
Confirm you have granted us access to your system.
Screenshot or screen recording with the upper part of the employee's planner.
Name(s) of the user(s) affected.
The correct amount taken.